Sales Manager

Nicholas Dombkowski

********@**********.*** 630-***-****

EXPERIENCE

Vela Trading Systems December 2015 – April 2019

Sales & Account Management

Tasked with guarding and growing a client book of business valued at $2 million dollars per annum.

Primary point of contact for Vela’s Midwest and West Coast client bases, which consists of Tier 1 banks, hedge funds, high frequency trading firms and other types of financial technology firms.

Over the course of three years assisted Chicago-based sales in additional revenue generation of approximately $1.2 million.

Created and maintained organizational maps for clients, which were leveraged to identify additional revenue opportunities within territory covered.

Maintained a client retention rate of 98% over the course of three years.

Effectively communicated client needs internally to other groups that included Engineering, Product, Client Services, Finance and the Executive Committee.

Assisted Client Services on an as-needed basis, leveraging Object Trading support desk experience.

Ion Trading—Chicago, IL August 2013 – December 2015

Systems Analyst/Client Representative

Provided time-critical technical support to customers on complex trading applications that Patsystems/ION Trading develops for a wide range of clients including leading banks, trading houses & hedge funds globally.

Carried out customer upgrades and installations including exchange driven upgrades and roll outs. Work included configuring and implementing fresh installations for new customers.

Troubleshot queries that demanded a good understanding of complex components over multiple platforms, such as Windows, Linux AS5, Solaris, and Open VMS architecture.

Utilized Python scripting to resolve everyday tasks as well as customer problems.

Performed SQL queries to investigate trade related issues.

Dealt with full system and component failures when they occurred.

Installed and configured Windows, Solaris/Linux O/S, system monitoring, and fault finding.

Trading Technologies Inc.—Chicago, IL June 2008 – August 2013

Technical Operations Specialist

Managed and administered the TTNET Client base from a technical perspective.

Troubleshot networking and proprietary software applications for our hosted ASP Solution – TTNET.

Monitored network, servers, and application to ensure high availability at all times.

Worked/liaised with TTNET Provisioning, Networking & Telecommunications groups as part of customer troubleshooting, as well as customer on-boarding/activations.

Worked/Liaised with other facets of TT which includes Engineering/Development as well as the TT global Client support center (CSC).

Provided timely support for Trading Technologies software and Windows Server operating systems OS.

Helped to ensure accessibility and continuous operation of mission critical production systems 24/7.

Completed Projects/Tasks as assigned by the Software Manager.

Investigated issues such as order latency, price delays and network issues.

Diagnosed and documented front-end issues, client issues, and server issues.

Bear Stearns, Inc.—Chicago, IL March 2006 – June 2008

System Analyst

Supported several hundred traders in a Windows-based environment in the United States.

Installed and configured Reuters, X-Trader, Bloomberg, and CQG on Dell desktop computers and laptops. Deployed various applications using Remote Installation Services (RIS).

Utilized troubleshooting skills for Microsoft XP Professional Office Suite issues.

Performed network configurations including but not limited to TCP/IP issues, port activation, and DHCP client configuration.

Supported and configured LAN connectivity issues and wireless configuration.

EDUCATION

University of Phoenix (Affiliate University)

Bachelor Criminal Justice

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