Process Developer (Senior Associate) & Subject Matter Expert (SME)

RESUME

Arun Kumar A M

E-mail: adcqud@r.postjobfree.com

Mobile: +91-876*******

Profile summary: B.E graduate with 18 months of experience as Process Developer (Senior Associate) cum Subject Matter Expert (SME) at Genpact in Customer service, out of which 13 months of experience in Team management as SME.

CAREER OBJECTIVE

To explore and innovate changes to set milestones in a challenging and competitive working environment through dedicated efforts

PERSONAL SKILLS

Self-Motivated

Quick learning capability

Interpersonal and Team management skills

Proactive and Pressure handling capability

EDUCATIONAL PROFILE

Qualification

Institution

Percentage

Year of Passing

SSLC

Sudandira matriculation hr. sec. school

93.8

2011

HSC

Sudandira matriculation hr. sec. school

92.25

2013

BE-MECH

University college of Engineering Kanchipuram, Anna University

72.4

2017

COMPUTER SKILLS

MS Excel

MS Word

MS PowerPoint

Outlook

WORK EXPERIENCE AND RESPONSIBILITIES

Have been working as a Process Developer (Senior Associate) cum Subject Matter Expert (SME) for 18 months at Genpact-Hyderabad in customer service domain, out of which 13 months of experience in Team handling

Assisting the Manager in organizing, planning and implementing various strategies to

Ensure that the process operates effectively and the client is satisfied

Indulging in supervising, coaching & motivating the team thereby to make sure that the process parameters and SLA are achieved by the team as set by the client

Evaluating employees performance by extracting & analyzing various reports such as Productivity, Consistency, AHT, COT, RCA, etc and identifying hiring & training needs

Communicating and interacting with the client during the Weekly Business review(WBR) sessions and evaluating their needs

Managing the team and undertaking Manager’s responsibilities such as conducting 1-o-1 sessions with the Associates, preparing monthly team roster, Shrinkage & Attrition calculation, leave planner, etc as a part of SME’s role

CAREER ACHIEVEMENTS

Got promoted to Subject Matter Expert (SME) right after 4 months started career

Awarded with Silver & Bronze (twice) certification of appreciation for being one of the best performing SMEs.

Got promoted from Process Associate to Process Developer(Senior Associate) in 12 months

LEAN certified for proposing and implementing an Insight for the process

PERSONAL PROFILE

Name : Arun Kumar A M

Father’s name : Munirathinam M

Date of Birth (dd-mm-yyyy) : 10-06-1996

Gender : Male

Marital Status : Single

Nationality : Indian

Permanent Address : No-127A/100 Gandhi road main,

Tiruttani-631209, Thiruvallur District, Tamil Nadu

Residential address : Hyderabad, Telangana

Languages known : English, Tamil (To speak, read and write)

Hobbies : Playing games and watching cartoons

DECLARATION

I hereby declare that the above information is true to the best of my knowledge and belief.

Yours truthfully,

Arun Kumar A M

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