Manager Ios

Robert G. Weismiller II

adcqtc@r.postjobfree.com https://www.linkedin.com/in/robert-weismiller-943142189/

*** ***** ****** *******, ** 32773 314-***-****

BACKGROUND

In Fall 2019 National Cyber League (NCL) Competition in the Gold Medal Division. Finished in the top 15% of division participants.

Performed a semester long project in which a office network was created (with Users, Groups and Units), performed penetration test on two different isolated networks, and reported all issues in a business environment.

Course experience includes: A+ Hardware and Software; Digital Forensics, Networking for Cisco; Computer Virtualization (VMWare Workstation, Oracle VirtualBox);

Strong mathematical and business analysis background with ability to communicate financial needs and impacts from research and analysis.

More than five years of team supervision and project management experience. Daily interaction with executives, senior management and resort guests.

Internship experience with Walt Disney World College Program in Fall 2006: Attended classes and seminars weekly with top executives and outside business partners.

EDUCATION / TRAINING

B.S. in Cybersecurity, University of Maine-Augusta, May 2021

A.A. in Network Engineering: Security, Valencia College, December 2019

Technical Certificate in Network Administration, Valencia College, Aug 2019

Technical Certificate in Network Support, Valencia College, Aug 2019

B.A. in Economics, University of South Florida, May 2010

EXPERIENCE

IT Technician

ARIAS Lighting Group 2018-PRESENT

•Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues within both the iOS and Windows OS environments.

•Excelled in asking open-ended questions and researching, analyzing and rectifying problems.

•Set up accounts and computer configurations for new user, reset passwords, and assigned and accounted for new devices within the company.

•Researched new iOS/Windows OS updates and potential spam and virus emails to correctly identify areas to correct for a more secure environment.

Guest Services Senior/Coordinator 2015 – 2018

NBC/Universal Orlando Resort, Orlando, Florida

Troubleshooted computers and other devices throughout the Guest Services department include satellite locations throughout the resort.

Fulfillment and proper documentation in an internal database system including incident reporting and compensation.

Partner with third-party partners with different issues that arose throughout the day to maintain a excellent level of satisfaction with the third-party and Guests.

Function as a manager-on-duty for 12-20 coordinators per day and maintain a daily labor budget Mentor and counsel team members for development, discipline, and achievements.

Attend quarterly meetings to ensure company’s mission statement is being followed, while suggesting ideas to fulfill business needs to maintain efficiency.

Attraction Team Leader/Host 2009 – 2015

NBC/Universal Orlando Resort, Orlando, Florida

Utilized Excel and its tables to visualize Guest Satisfaction and efficiency numbers.

Created new team incentives, kept weekly shift meeting notes, and created supply ordering form.

Had weekly development talks with team members and assisted in interviews for CBO and Trainer positions.

Keywords (due to site like Monster.com, I have included keywords in place of skills for their searching algorithm):

National Cyber League (NCL) Participant: Fall ‘19, analytical, business analysis background, UNIX experience, Linux: Kali, Ubuntu, RedHat, & CentOS, Cisco Networking experience, Ethical Hacking, Windows 2010, Windows Server 2008, Identity Security, Computer Virtualization: VMWare Workstation, Oracle VirtualBox, and iOS.

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