Customer Service Engineer

Michael Vaughan

Email:adcqqv@r.postjobfree.com

Grand Prairie, TX 75050

Phone: 469-***-****

PROFESSIONAL SUMMARY

Solutions engineer that works well as an individual contributor or as part of a team. Exhibits excellent interpersonal communication skills. Quickly learns software and information technology. Providing security in identity access management (IAM), intrusion detection and access control. Providing policies and permissions to reduce risks using software solutions. Familiar with SQL Server, Python and JavaScript. Graduated Magna Cum Laude with a Bachelor’s Degree in Information Technology. .

RELEVANT WORK EXPERIENCE

IDENTITY ACCESS MANAGEMENT TECH/CYBER SECURITY, EST-GROUP APRIL 2019 – August 2019

Performed all Identity access management to include setting up portals and connecting servers

Created a script using JavaScript code to open a connection to client Active Directory and provision users in different organizational units (OUs)

Worked closely with other Network and Server Administration teams to ensure hardware availability and uptime

Provided detailed specifications for proposed solutions including time and scope involved

Correlated data and reports from various sources to inform decision making and provide project metrics

Assisted other department engineers with log management and creating practical demonstrations of proposed solutions and demonstrating them to other members of the team

Managed firewalls and other access control; resolved issues and used ticketing system to ensure consistent documentation

Assisted with the analysis, recommendations for corrective actions and resolution of problems within the software applications

Collaborated with end users to understand the workflow, gaps and vulnerabilities

Analyzed current technologies used within the company, created Technical Design Documentation (TDD) and developed steps and processes to improve

Documented and monitored requirements needed to institute proposed updates in relation to customer experience

Worked alongside Agile project management teams to successfully monitor progress and implementation of initiatives

Accounted for possible project challenges or constraints to proactively manage challenges with Access Control

INTERNSHIP/FULL TIME COMPUTER INSTALL TECHNICIAN, VIRTUCOM INC. May 2018-March 2019

Assisted with configuration and deployment of laptop/desktops; set Bios for mini desktops

Communicated and documented technical information, keep records of repairs and fixes in knowledge base

Used tools and technology to maintain computers at optimal levels and make repairs to computers

Assisted computer users with setup, maintenance, troubleshooting

Provided support for normal maintenance of upgrades, and system maintenance

Installed and maintained related database software and hardware systems

CERTIFICATION

CyberArk Level 1 Trustee Certified February 2020

EDUCATION

UNIVERSITY OF TEXAS ARLINGTON DECEMBER 2018

Bachelor of Science Degree in Business Information Systems – Magna Cum Laude

Phi Delta Theta Fraternity

TECHNICAL SKILLS

Programming languages: HTML, Python, Data Base Entry, Info Security, Networking and Distributed Computing, SQL JavaScript Operating system: Mac, Windows XP, Gaming console, IOS, Android, Microsoft,

Software Application: Microsoft Suite: (Excel, Word, Access, PowerPoint) Macromedia, Adobe Photoshop, Microsoft SQL server VMware, One identity, Rapid Identity, Portals, TDD, Active directory, Database, Application security development

Soft skills: Interpersonal communication,Teamwork, Problem solving, Creativity, Time management, Attention to detail, Computer Skills, Customer Service, Culture Fit, Critical thinker, Trainabley

Contact this candidate