Administrative Assistant Customer Service

Melissa W. Grady

**** ****** **** ****, ******, IL 60031

***********@*****.***/847-***-****

EXPERIENCE

LLI Architectural Lighting, Buffalo Grove, IL

Administrative Assistant/Accounting March, 2019-February, 2020 o Developed and maintained comprehensive filing system for all sales orders o Answered and transferred 25-50 calls per day

o Handled daily electronic deposits of all incoming check and credit card payments o Handled electronic deployment of daily invoices and monthly billing statements via QuickBooks Frontier Soups, Gurnee, IL

Customer Service Representative/Sales June, 2018-February, 2019 o Processed customer purchase orders via telephone/email using Innatrack operating system o Provided customers with comprehensive and detailed product information o Processed and filed invoices for Wholesale customers o Uploaded and processed internet orders from frontiersoups.com website with Big Commerce Pyramid Packaging/Northbrook, IL

Customer Service Representative/Sales November, 2016-April, 2018 o Processed customer purchase orders via telephone/email; placed vendor orders using Sage operating system o Calculated individual price increases for customers due to economic increases based on past margins o Maintained customer and vendor relations regarding orders and complaints o Provided customers with comprehensive and detailed product information MacNeil Automotive/WeatherTech/Bolingbrook, IL

Customer Service Representative/Sales May, 2010 – November, 2016 o Handled over 100 calls/day and responded to retail customer inquiries by telephone and email o Trained new employees in specific product knowledge and data entry o Maintained wholesale accounts with order processing, setting up returns and processing credits Paige Personnel

Administrative Assistant September, 2008 – May, 2010 o Temporary positions as an Administrative Assistant for various companies. Duties included filing, typing and proofreading documents, customer service, and support of executive level positions such as vice presidents and owners of companies.

McCormick School of Engineering, Northwestern University/Evanston, IL Assistant to 2 Senior Associate Deans, Asst. Dean of Graduate Studies and Director of Research Admin. March 2000 – September 2008

o Managed oversight on balances and expenditures for departmental financial accounts o Prescreened research proposal submissions to NSF, NIH, DOE and other governmental institutions, prior to the Director of Research Administration’s approval o Coordinated w/ Office of VP for Research to process/maintain records for research appointments o Compiled annual research expenditure report of ~$60 million for the McCormick School EDUCATION

Colorado State University – BA, Arts, Humanities, and Social Sciences; 1989 SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Epicor; Sage/MAS, QuickBooks, hard-working, a team player REFERENCES

Available on Request