Customer Service Software
Resume:
Pascal Raymond
*** ********* **, ******, ** ***** *******.*******@*****.*** 617-***-****
OBJECTIVE
Looking for a challenging role in a reputable organization that welcomes innovative ideas and offers growth opportunities, as well as to enhance my knowledge about new and emerging trends in the IT sector.
EDUCATION
University of Massachusetts Boston; Boston, MA December 2017
Bachelor of Science in Information Technology
Concentration in: Business Intelligence Track
GPA 3.6
EXPERIENCE
United States Postal Service, Boston, MA
Mail Handler Apr. 2018 – Present
Inspect shipments for damage or sorting issues.
Help management resolve shipment and routing problems.
Observe equipment performance and monitor accuracy.
Set up outgoing pallets securely to ensure safe transport
Unloaded incoming mail trucks and moved items to staging area.
Prepared shipments to be loaded on outgoing mail trucks.
Kept work areas organized and neat to minimize hazards.
Safely operated lift sorting and moving equipment.
IT-Learning Commons Department, Boston, MA
Computer Lab Consultant Sep. 2016 – Dec. 2017
Overseeing daily operation of Computer Lab.
Assessing and resolving hardware, software, networking and printing issues.
Ensuring proper maintenance and functioning of printer systems.
Performing Software Installation and regular updates.
Investigating reported issues and assisting customers through service protocols.
Training end-users to use new advanced technologies
Technical troubleshooting.
COMPUTER SKILLS & ABILITIES
Basic skills in Microsoft Office (Excel, PowerPoint, Word) Suite. Microsoft Project, Tableau, HTML, visual basic
Existing knowledge and practical experience on Mendix platform.
Technical Troubleshooting, Software installs, Customer service, phone and online support
ADDITIONAL SKILLS & ABILITIES
Fluent in French, Haitian Creole
Great communication and organization skills
Work productively under pressure
Team player, Fast learner, Friendly demeanor, people-oriented
Contact this candidate