Software Engineer Developer

Skills

Work History

DIVYA RAMACHANDRAN

Software Engineer

Address **** ******* **, ****, **, 27513

Phone 919-***-****

E-mail ********************@*****.***

Results-oriented and innovative software developer with 3 years of experience. Promotes excellent problem solving and communication skills. Seeking a software development position that builds tools and services that make a positive impact in the daily environment. Application Development

Very Good

Testing and maintenance

Very Good

Problem resolution

Very Good

BMC Remedy

Very Good

Oracle 9i

Good

Unix

Average

Client Relationship Management

Good

2014-04 -

2017-04

Software Engineer

Virtusa Corp., Chennai, Tamil Nadu

Experience Working with BMC Remedy ARS, ITSM Technology, Oracle 9i, and UNIX. Analyze, Design and Develop applications in BMC Remedy ITSM Tool. Worked on PL/SQL queries for application enhancements and bug fixes. Prepared test plans and test cases based on requirement documents for BMC Remedy ARS and ITSM software.

Major Contributor in L2 Support and provided continued maintenance and development of bug fixes and patch sets for existing web applications. Education

Accomplishments

Resolved Production tickets within SLA and Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Participated in on-site requirements gathering sessions and translated client requirements to determine project scope.

Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.

Deployed Major & Minor releases, Streamlined deployment process by creating release plans and manuals.

Strong Oral and Written Communication.

2009-01 -

2013-01

Bachelor of Technology: Information Technology

AVC College of Engineering - Tamil Nadu

Graduated in First Class with 8.3 GPA

Recipient of Prime Minister Scholarship

Awarded Top Talent Award for Year(2015- 2016) in British Telecom Project Rave Award from British Telecom Top Management.

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