IT Help Desk
Resume:
Joshua Joyce
Crete, IL ***** 708-***-**** adcqi1@r.postjobfree.com
Professional Summary
Resourceful professional with a diverse background in customer service and technology. Skilled in technical support, time management, strong communications, in depth knowledge of numerous software packages.
Technical Skills
Windows 7/8/10
HTML5/CSS3/JavaScript
Microsoft Office Suite
Excels under pressure
Software, Hardware, Network Support
Verbal and written communications
IT Help Desk Technician
Rogers Enterprises Inc Matteson, IL 2019-2020
Provided tier 1 support to customers over the phone, email, and remote
Assisted customers having hardware, software, and networking issues
Document, resolve, and escalate tickets to appropriate higher tier members
Communicate effectively with co-workers and support IT department with other tasks
Inside Sales/CSR
Woodmac Industries Chicago Heights, IL 2016-2018
Enter a variety of data into customer and sales database, review discrepancies in data received
Made required revisions to PO’s for pricing and inventory accuracy
Interacted with customers by phone, email and face to face
Constantly contact new and existing accounts to maintain business
Inventory Specialist
Martin Plant Services Chicago, IL 2012-2015
Receive, store and disburse materials to support operations
Maintain adequate inventory levels, cycle count, assist with purchase orders
Attend meetings and work with production supervisors to improve inventory process
Successfully learned inventory management software and provided training
Sales Team Lead
Best Buy Tinley Park, IL 2009-2011
Engaged customers and provided solutions with fast and accurate processing of transactions
Constantly maintain current knowledge of technology, sales techniques, and group meetings
Stock the floor, laser line aisles, inventory counts, organize and maintain a clean work area
Education
Crete-Monee High School Diploma 2004-2008
Prairie State College (AS) Business Management 2009-2011
CompTIA A+
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