Customer Service Manager

OBJECTIVES:

To obtain job stability and be part of a prestigious company that will enable me

to use my strong administrative background and clerical skills. Areas of knowledge & Qualification:

Proficient in computer application such as MS Office, MS Outlook A team player who respectively trust to handle the given task. Organized in all things in every situation, trained to work effectively even in pressured times.

Resourceful and Innovative, excellent problem solving, conflict resolution, time management, organizational, multi tasking, communication and customer service skills are essential.

PROFESSIONAL EXPERIENCES:

INTERNATIONAL COPRA EXPORT CORP.

Philippines

Date: December 2009 – April 2019

Position: AUDITING STAFF

Summarize the monthly cash position.

Summarize all monthly expenses and warehouse inventory.

Generate reports, store competed work in designated locations and perform backup operations.

Obtain analysis of cash balance and reconcile to the general ledger. LEIGHTON CONTRACTORS ASIA LIMITED

Makati City, Philippines

Date: July 2007 – October 2009

Position: DOCUMENT CONTROLLER CLERK

Register the incoming and outgoing faxes and mails and distribute to the concerns.

Operate padding machine, binding, folding machine, paper cutter to produce document packages per instruction for requestor.

Opening all new staff and labor files.

Making sure all documentation in files are updated.

Filing and maintaining all staff and labor files.

Filing and maintaining all correspondence files of the department.

Maintaining a list on all files in Archive and stores.

Maintaining and registering all exit files of Staff and Labors.

Maintaining all

Purchase order sent from Admin and HR Department.

Maintaining and organizing all labeling on all files whether staff, labors or documentation.

RICHARD V. PEREZ

Address: TCA, Abu Dhabi UAE

Contact No. +971-*********

Email:

***************@*****.***

CAREER PROFILE:

Tertiary:

Bachelor of Science in Business

Administration Major in

Management

MCU – Manila Central University

Caloocan City (1997 2001)

PERSONAL DATA:

Name: Richard Perez

Nationality: Filipino

Date of Birth: 06 October 1980

Marital Status: Married

Visa Status: Visit Visa

TRAINING AND SEMINARS:

Customer Service Training

Digitel Mobile Philippines Inc.

( March 2010)

Red Cross – First Aid Trainig

University of Luzon Dagupan City

(2007)

CREATIVE CLIENTSERVE

Kamuning Quezon City

Date: January 2001 – January 2006

Position: CALL CENTER ASSOCIATE

Ensure that upon receiving the call; all important details are well obtain and verified such as contact information, some details pertaining to health related issues such as allergies from the food that we should be aware and provide useful product information to help our caller to decide which order they want to avail.

Resolve glitches and conduct surveys to improve our services to our clients in the future

Maintains communication equipment by reporting problems, suggest innovative ideas to help team to be effective on their job.

Report to the manager and compose daily call report such as; received calls, resolved complain reports, up selling reports, recover missed calls report etc.

I hereby certify that above information is true and correct to the best of the knowledge and belief. Mr. Richard Verdera Perez

Aspirant Signature

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