Customer Service Engineering

Troy Stuart

Phone: 407-***-**** E-Mail: ************@*****.***

EDUCATION

University of Central Florida

Bachelor of Science in Industrial Engineering (BSIE)

Major GPA: 3.33/4.0

Expected graduation: May 2020

ENGINEERING PROJECTS

Predicting Wait Times at Disney

Designed a program using machine learning that estimated wait times for several rides at Disney

Assessed the ability of the program to ensure the accuracy of the prediction times

Tokyo Railroad System App

Applied principles of System Engineering to create an app for customers using the Tokyo railroad system

Constructed functions of the app that would impact our stakeholder requirements

Developed a presentation highlighting the functions of the potential app

Certification Project

Integrated quality engineering principles to produce system requirements

Designed quality metrics to improve efficiency of certification program

Followed six sigma procedures throughout duration of project

WORK EXPERIENCE

Chick-Fil-A Orlando, Florida

Service Coach August 2014-Present

Leads customer service trainings resulting in the store being rated top in customer service experience

Manages customer service experience and assures customer satisfaction

Oversees catering operations and ensures product quality and timely delivery

Promoted Chick-Fil-A team culture and personal development through a company video

LEADERSHIP EXPERIENCE

First Baptist of Orlando Young Adult Ministry Orlando, Florida

Lead Volunteer May 2018-August 2019

Provides leadership to the 40-person volunteer team

Event set-up and organization for a group of 200 young adults

Manages food and beverage coordination

SKILLS

Microsoft Excel

Statistics and data analytics

Systems Engineering

Yellow Belt Six Sigma

Process Optimization

Aggregate Planning

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