Administrative Assistant Customer Service

Jasmynne Roberts

**** ****** ****** **** **. Ave, Long Beach, CA 90813

Cellphone: 562-***-****

Email: *.*.********@*****.***

OBJECTIVE:

Seeking employment as an administrative assistant with a growth-oriented organization where I can utilize my skills and knowledge to make a positive impact.

EDUCATION:

Cerritos Community College, Norwalk, CA

2 years of 260 undergraduate credit completed

I attended Cerritos Community college as a student-athlete to pursue a degree as Liberal Arts major. I was a B average student and had an opportunity to attend a new university on a partial scholarship. University of Antelope Valley, Lancaster, CA

Major: Criminal Justice

Diploma: Associates Degree in Criminal Justice

Graduation Date: Bachelor’s Degree, January 2018

I transferred from Cerritos College to the University of Antelope Valley to pursue my bachelor’s degree in Criminal Justice on a partial athletic scholarship. University of Antelope Valley, Lancaster, CA

Major: Criminal Justice, currently enrolled.

Program: Master’s Program

Graduation Date: Master’s Degree, December 2020

I am currently enrolled as an online student for CMA program at University of Antelope Valley and I am studying to become a juvenile probation officer. OFFICE ADMINISTRATIVE SKILLS:

MS Word 2010-2020, MS Excel 2010-2020, MS PowerPoint 2010-2020, 55 WPM 95% Accuracy, 10 keys by touch, 45 WPM, Alphanumeric Filing, trained in office procedures and policies, operating office equipment, telephone techniques, multi-lined phones, Customer Service via email and telephone.

SKILLS:

• Excellent verbal and written communication skills.

• Ability to interact with a wide variety of cultures.

• Good customer service.

• Ability to interact and form lasting relationships on professional level

• Resourceful and innovative in problem-solving; Able to troubleshoot and resolve disputes.

- Great Organization

- Great Prioritization

- Great Time Management

• Friendly team player with professional manner.

EXPERIENCE:

Maarka Solutions Tustin, CA Data Entry Clerk

• Documented data into MS Excel

• Handwritten data onto entry sheets

• Previewed and edited documents for clearance

• Answer client’s phone calls and emails

• Prepping documents for mailing process

• Mailed out documents to clients

• Scanning documents for proper preview process

• Calculating amount change in documents

Panda Express Burbank, Ca Counter Help (PT while in school)

• Clean inside and outside dinning

• Clean food table

• Clean surrounding areas behind counter

• Restocking

• Assisting customers with food order and other accommodations Hinman Law Group, P.C. Long Beach, Ca, Administrative Assistant (Employed 2018-2020)

• Answer client’s and provider’s phone calls and emails

• Prepping documents for mailing process

• Mailed out documents

• Scanning documents for proper preview process

• Calculating amount change in documents

• Planning office events and meeting exercises

• Monitoring the front office

• Managing procedures and projects

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VOLUNTEER:

Caring for The Community Lancaster, CA 2015

• Getting the community of Lancaster into the Christmas Spirit

• Handing out gifts to children

• Providing food and clothing for families

Reading at Tierra Bonita Elementary Lancaster, CA 2015

• Reading to classes from K-5th Grade

• Interacting with children during class activities

• Group activities with a group of children

Poppy Festival Lancaster, CA 2015-2016

• Representing University of Antelope Valley Athletics

• Handing out flyers and participating with others

• Interacting with individuals who were interested by playing volleyball University of Antelope Valley Volleyball Camp Lancaster, Ca 2015-2016

• Teaching the techniques of volleyball to youth (Ages 12-18)

• Teaching team work on and off the court

• Helping youth interact with others

• Teaching youth how to be competitive

Cerritos College Volleyball Tournaments Norwalk, CA 2014-2015

• Working the front entrance

• Handling snack bar

• Handing out flyers

• Cleaning bathrooms and gym floor

• Customer Service to guests; guiding them to the correct court CIF High School Volleyball Finals Norwalk, CA 2011-2015

• Handling tickets in entrance

• Guarding entrances and exits

• Handling snack bar

• Selling pamphlets to guests

• Cleaning and organizing locker rooms for teams

• Escorting teams to locker rooms

ASICS HIGH SCHOOL BASKETBALL TOURNAMENTS Anaheim, CA 2014-2015

• Score handling

• Statistics tracking

• Helping referees

Samoa Matalasi Dance Group Garden Grove, CA 2012-2013

• Painting over graffiti around the community

• Cleaning up the streets of the community

• Teaching children the culture of Samoa with dance REFERENCES: Upon request

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