Customer Service Executive

Tagalog

MOHAMMED A.K. AL-FAR

Admin Executive

Articulate and accomplished admin executive experienced at keeping an office running smoothly. A communicator and collaborator who is efficient in planning, organizing, and executing meetings and conferences. Comfortable with projects that require multi-tasking and flexible with changing priorities and problem resolution abilities.

Looking for a new and challenging managerial position, one that will make best use of my existing skills & experiences also further my personal development.

Address Admin Executive

Kuwait – Mahboula Asahi General Trading Co.

Phone

55662268

E-mail

********@*****.***

Admin

Quality Internet

Customer Service Administration

International Cities Gen. Trading Co.

Microsoft Office

Network

Windows Server

Web Design

Sales Manager

Data Center for Computer

Arabic

English

Supervisor

Ministry of Finance

Manage office operations and delegate tasks to administrative assistants.

Prepare reports for a wide variety of company departments, such as human resources, using the entire Microsoft suite of software.

Initiate a new filing system on the cloud to gain optimal accessibility of information.

Update office policies regarding business software and its use.

Overseeing customer service and administration, serving up to 45 customers per shift.

Responsible for initial customer contact and handled all transactions related to utility service which included new service orders, transferring of service, billing inquiries, scheduling service calls and problem resolution and Responsible for management of help desk, customer service, billing dept. and employees thereof and for identifying trends in call types to provide proactive resolution to system problems and customer issues to increase customer satisfaction and decrease call volume.

Involved in sales and promotions of computer peripherals accessories and a variety of information technology products including many software packages.

Data Entry Supervisor, associated with all data entry operations and software packages of the Ministry.

Office Management

Team Leader & Supervision

Staff Development & Training

Report & Document Preparation

Spreadsheet & Database Creation

Policies & Procedures Manuals

Records Management

Meeting & Event Planning

Communication Skills

Expense Reduction

1992 - Secondary School Certificate Kuwait

1993

1993 - Pitman Secretarial & Business Studies Centre 1994

1994 Diploma, Pitman Examinations Institute. (Computer science) REFERENCES - Available on request

2003 -

Present

2000 -

2003

1997 -

2000

1995 -

1997

1994 -

1995

Date of Birth :2/6/1975

Nationality :Jordanian

Address :Kuwait – Mahboula

Phone :55662268

E-mail :********@*****.***

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