Manager Project

Carrie Howard

***************@*****.*** https://www.linkedin.com/in/carrieannhoward/

MINNEAPOLIS, MN 55419 612-***-****

CHANGE MANAGER SENIOR PROJECT MANAGER

Driving Thoughtful, Sustainable Change

A global leader with more than 15 years of experience managing multi-cultural and cross-functional teams. Works at the center of change bridging organizational strategy and the teams that deliver. Specializes in trust-building, understanding root causes, facilitating discovery and building pathways to success. Intuitive, proactive, adaptable, natural gap filler and problem solver. Certified Prosci Change Manager and Scrum Master. Thrives in complex organizational settings. Seeking position transforming vision into business value.

AREAS OF EXPERTISE

Change Management Project Management Program Management Stakeholder Engagement Coaching Crisis Response Strategic Planning Organization Development Cross-Functional Team Leadership SDLC Prioritization & Problem-Solving Culture & Diversity Agile/Scrum Master Governance Facilitation Meeting Management Communications Diplomacy & Negotiations Coordination Training Collaboration Employee Supervision Partnerships Risk Planning & Mitigation Innovation

PROFESSIONAL EXPERIENCE

UNIVERSITY OF MINNESOTA, Minneapolis, MN May 2017 - Present

Senior IT Project Manager Enterprise Change Manager - Office of Information Technology

Executes CIO led enterprise, mission-critical change projects, from concept through delivery ($1M). Manages sensitive clients, infuses culture change, builds trust and removes barriers. Manages project initiation and charter, readiness for change, stakeholder engagement and governance. Defines scope, sets goals, drives action plan and measures progress. Leads team meetings, troubleshoots challenges, identifies SMEs at the right time, translates business needs to technical solutions and delivers results.

●Led 2-year Learning Management System (LMS) migration, from Moodle (home-grown locally run) to Canvas (industry-standard cloud-based) system. Choreographed migration of 23,000 courses across 25 different business units and set up governance. Assessed readiness, provided custom options to fit unit culture and deployed experts to resolve technical issues. Clear, timely and consistent messaging was the backbone of this migration.

●Led ITSM Access/Service Request Form workstream migration (9 months) from ServiceNow into TeamDynamix. This workstream was identified as the highest risk to a successful migration. Coordinated 100 forms (workflows/functional design and testing) with process improvements including usability and accessibility. Conducted stakeholder interviews, clarified team roles, applied consistent comms and measured burndown.

●Chartered organization-wide Identity and Access Management (IAM) Program, conducted stakeholder consultation, drafted Governance structure and background paper (4 month).

●Piloted a new Scrum Team as Scrum Master (2 months).

●Led HIPAA Compliance project (6 months) and now shifting to a multi-year program. Coordinated SMEs, socialized policies, assessed readiness for change and socialized workstreams to roll out HIPAA controls.

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MATTSON CONSULTING & STRATEGIC MARKETING, Minneapolis, MN Sep 2016 - Apr 2017

Chief Operating Officer Consultant

Collaborated with clients on continuous quality improvement and change management initiatives. Drove client satisfaction starting with stakeholder assessment, needs identification, change and growth strategy, planning and prioritization. Techniques included survey, stakeholder/influencer mapping, risk analysis, facilitation, Affinity mapping and coaching.

UNITED NATIONS OFFICE FOR THE COORDINATION OF HUMANITARIAN AFFAIRS Oct 1999 - July 2015

Senior Operations Manager / Program Manager - Yangon, M yanmar (Jan 2012 - Jul 2015)

As senior operations lead, coordinated UN Humanitarian Agencies campaign for change and recovery. Negotiated conflicts, orchestrated senior-level visits and facilitated country-team performance assessment. Managed the staff and oversaw human resources function, finance ($2M), communications, coordination, information and preparedness teams.

●Led change management scale up from 25 to 65 staff in 2014. Ensured business continuity.

●Established governance team, built consensus on issues to be resolved and choreographed secretariat support, updates, media and government relations.

●Led the 1st countrywide and public humanitarian appeal for Myanmar (50 agencies). Coordinated needs assessments, developed strategy, set priorities, reported and advocated with donor nations.

●Developed and rolled out all staff sensitization training. Identified needs, built a coalition and implemented for all staff (2,200 people).

●Coordinated contingency planning, preparedness and risk mitigation plans. Held crisis simulations.

Senior Operations Manager / Program Manager - Colombo, S ri Lanka (Jan 2010 - Jan 2012)

Responsible for country strategy development, office management, monitoring and reporting, country work plan, budget ($1.8M) and four sub-offices (20 - 35 staff). Convened strategic and technical level working groups to prioritize assistance and resolve conflicts.

●In 2011, coordinated the first ‘Joint UN-Sri Lanka Government Transition Strategy’ from aid to development; wrote grant-awarding $10M of total $100M donated.

●Coordinated with government and demining agencies to clear, certify land safety and resettle 200,000 people living in camps with livelihoods kit and home start-up materials.

●Developed/implemented change strategy to close office operations, transition assets and relocate staff.

Communications and Appeals Coordinator for S omalia - Nairobi, Kenya (Jul-Dec 2009)

Led office reporting, communications, public information and information management teams (eight people). Coordinated 75 aid agencies to develop a joint strategy, an action plan with projects and $1B appeal campaign for Somalia. Coordinated launch event and ceremony. Drafted reports, managed and recruited teams, defined strategy and monitored achievements.

Senior Regional Information Manager/ Deputy Head - Nairobi, K enya (Apr 2 007 - Jul 2009)

Provided policy guidance and technical training/support to regional humanitarian partners and 10 sub-offices. Topics included building partnerships, response strategy, fund-raising, protection of civilians and technical advice on setting up data systems to monitor crisis trends. Managed the information team (five people) and coordinated/delivered workshops (10-200 people). Recruited and managed team and crisis deployments.

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Information & Data Manager - J erusalem (Apr 2003 - Apr 2007)

Established and managed the first Humanitarian Information Management Unit (eight staff) that was later mainstreamed globally. Coordinated field data from five roving field teams. Conducted satellite and GIS analysis, drafted reports and presented data to stakeholders with the goal to improve displaced persons access to schools, jobs, health centers and family.

ReliefWeb GIS & Remote Sensing/Map Specialist - New York, NY (Oct 1999 - Apr 2003)

Managed the ReliefWeb Map Centre website. Developed crisis maps used to explain operations for the public, senior officials and intelligence. Deployed globally to develop risk maps, reports and crisis websites. Participated in World Trade Center Attack (2001) and Y2K (1999) crisis monitoring and response teams.

YALE UNIVERSITY - SCHOOL OF PUBLIC HEALTH - New Haven, CT Jan 1997 - Oct 1999

GIS & Remote Sensing Expert / Research Associate

Managed lab website, built presentation materials and researched Lyme Disease risk using spatial data/images.

●Developed the first ‘National Lyme Disease Risk Map’ with the CDC and NASA

●Designed Masters-level lecture course “GIS in public health”

EDUCATION

CLARK UNIVERSITY, Worcester, MA

Masters Degree in Geographic Information Systems & International Development

UNIVERSITY OF MINNESOTA, Duluth, MN

Bachelors of Science in Biology minors in Art and Chemistry

UNIVERSITY OF MINNESOTA, Organization Development Certificate

PROSCI, Certified Change Management

AGILE ALLIANCE, Certified Scrum Master

VOLUNTEER & OUTREACH

Positive Change Lab - Peer Coaching Network (2019-20)

Leadership Twin Cities - Twin Cities Chamber of Commerce (2016-17)

Site Council Kenwood Elementary - advises Principal on strategy, comms, and operations (2016-17)

Peace Corps Volunteer - Sierra Leone (Agric. Extension) and Swaziland (Teacher) (1993-96)

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