Customer Service Machine Operator
Resume:
Jeremy Rosenborough
Dallas, TX 75216
*************@*****.***
OBJECTIVE:
Energetic, assertive, and dedicated professional seeking to obtain a position within a company that will allow me to offer versatile support to the company’s business. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Achieve customer service goals as well as provide an opportunity for advancement based on performance.
EDUCATION:
University of North Texas, Denton, TX
Bachelors Degree in Human Services and Public Affairs- May, 2011
Cedar Valley Community College, Dallas, TX
Associates Degree in Arts, Applied Arts and Science-Special Education- May, 2008
SKILLS:
Excellent customer service and communication skills (over the phone and in person)
Ability to type 40+ wpm
10-key by touch
Experience with word processing, Microsoft based programs and the Internet
Supply control and record recording
Order, Distribution, Inventory manage
Filing and additional clerical office skills
Detail oriented and Team Player
Quick learner
Certified pallet jack, order puller, reach truck, yard truck, cherry picker, and fork lift
Bright, Kind, and Goal-Oriented and embody the values of Partnership, Integrity, Innovation, and Responsibility
4+ years in a people leadership role directly managing 10-25 people and know how to lead and inspire people to do quality work on a daily basis.
Appreciate the big picture and find ways to make an impact outside of your immediate team and department.
Thrive in an environment where autonomy and responsibility are granted and are committed to providing the same for the teams you manage.
Passionate for the art and science of business -- a combination of beauty, wisdom, and data analytics.
Energized by being in the action -- leading my team from the floor for 8 or more hours per day.
Proficient in Microsoft Office (Excel, Word, PowerPoint) or G Suite (Google Sheets, Docs, Slide) and love learning new systems.
EXPERIENCE:
XLC via Cintas, Desoto, TX 02/2016- Present
Supervisor/Production Lead
Rental Garment/ Facility Service
Responsible for shipping, receiving, quality, inventory, picking, packing, and verifying duties.
Maintaining a productive level of performance and hold partners accountable for KPI’s.
Assist in maintaining a safe inventory level.
Pick, scan, and ship pick tickets accurately and efficiently. Responsible for product recovery and cycle count damaged product
Load outgoing containers and check for pallet discrepancies and quality issues.
Receive incoming containers through SAP / WBS system.
Maintain accurate documentation of orders filled and track daily due out and through put.
Assist with inventory cycle counts as well as semi-annual inventories.
Assist management with training and scheduling Full-time and Part-time staff
Manage and accountable for assigned aspects of on-site inventory control including ordering, receiving, stocking product, processing orders and commissary delivery
Complete required backlog/clean- up reporting and disciplinary actions for partners.
Directly manage, inspire, and develop 15-45 hourly team members so that each person generates a productive level of expectations, while meeting quality goals, promoting a safe environment, and become cultivating as they achieve daily departmental goals.
Recruit, interview, and onboard new team members to build an exceptional team of bright, kind and goal oriented employees within your department.
Provide on-the-job training and coaching to support team member’s ongoing development and growth.
Develop great partnerships as you regularly provide, seek and incorporate high-quality feedback to drive development for you and your team and to improve your individual and collective impact.
Manage daily tasks that impact operational effectiveness and execution of departmental goals, such as accurate reporting of timesheets, hours worked, and attendance.
Track daily performance data and analyze for trends and opportunities. Make informed recommendations and respond to changing operational needs effectively staffing and process changes.
Roll out new processes and production changes to the team. Educate all team members and provide high-quality feedback on the process and their performance and impact.
Model and champion innovation by encouraging your team to find ways to do things more effectively, ask client-centric questions, share their learnings with others, and work through challenges and obstacles.
Create processes for shipping out 100% and customer Sue 100%
ABM, Dallas, TX 09/2012- 04/2016
Supervisor
Responsible for crew and all work area equipment
Ensures employees are supervised by checking completion of all daily task
Responsible for training a new employee and their assigned area
Responsible for making sure areas are organized, cleaned and chemicals are labeled
Monitors and trains employees on daily basis
Reports any accidents, incidents that occurs
Reports to building manager daily
Speaks with tenants frequently regarding assignments on Angus software
Responsible for setting up conferences
Does daily inventory reports
Assists in payroll management
MV Transportation via Dallas Area Rapid Transit, Dallas, TX 12/2010-01/2013
Driver Operator
Provided efficient customer service, direct, and oversees the activities while operating the bus.
Transported clients from one location to their destination in a safe, dependable, efficient, and on-time manner.
Assisted clients while loading/unloading the bus and answers route questions and announcements from clients and general public.
Ensured passengers were safe and aware of the safety rules for riding
Performed daily logs and document trips on the manifest
Became familiarized with cities and is able to use a Mapsco
Collected/recorded fare from clients on trips
Became aware of all safety regulations and local driving laws
Became familiarized with street names and major landmarks while performing route
Used the VBS to locate streets and the two-way bus radio system to communicate with dispatch
Pre – tripped and post –tripped the vehicle to make sure it is satisfactory for drivable conditions
Greyhound Lines Inc, Dallas, TX 12/2008-09/2011
Customer Associate
Provided efficient customer service over the telephone while operating inbound/outbound calls.
Developed efficient tracing skills while working with the Online Agency Information Support computer software
Performed heavy lifting up to 75 lbs loading/unloading freight and baggage between departure and arrival of customers.
Helped passengers to and from loading/unloading area
Consistently input a high volume of passengers’ information into the computer system for lost luggage and personal items
Performed customer service duties by answering calls about fares and schedule information daily
Developed in-depth knowledge of the United States, including cities, streets, and highways.
Race Trac Petroleum, Dallas, TX
Sales Associate 12/2006-09/2011
Balanced revenue and inventory transactions daily and enter them into computer back office
Kept track of waste on all product and perform write offs
Handled heavy cash on register during high-volume settings and operated lotto machine functions during transactions
Received vendor deliveries and input data into the system for sales report
Increased sales revenue by marketing new products and enhanced guest satisfaction
Performed inventory shelf items/Stock shelves and coolers with doing stock takes
Counted bank safe and register at the beginning and end of the day shift
Home Depot, Dallas, TX
Sales Associate
04/2006-12/2006
Ensured customers needs were met/ Driving sales, building sales skills and product knowledge while maintaining safety, security, and integrity
Maintained in-stock conditions to assign areas and achieved target sales.
Heavy machine operator, forklift, Hazardous material trained
Provided fast and accurate services to the customer daily to met high service standards
Provided customer service in all departments when available to achieve customer satisfactory
Assisted loading/unloading freight and cargo from customer vehicles from returns and purchases
Kept count of in-stock product and orders to be pulled from commercial and residential buyers account
REFERENCES AVAILABLE UPON REQUEST
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