A reliable, hard-worker and trustworthy person with more than 17 years of experience in the Tourism

Industry. Throughout my career, I have been able to prove myself during several occasions and have had the golden opportunity of being a manager. My principles of life are high level of attendance, excellent quality of work and respect. Whenever there is a will, there is a way and this has proven to be true in my case. I am now managing a team and navigating them in the best way possible to the right direction. I have learned a lot during the past years but learning never ends, in the same way, I am ready to take up new challenges and learn new things and I am optimist about having new chances of growing Skills

Very Good

Management Skills

Very Good

Conflict Resolution

Very Good

Multitasking

Very Good

Initiative and problem-solving abilities

Very Good

G-Suite

Work History

May 2019 -

Current

Digital Operations Manager.

Emotions Destination Management Ltd, Quatre-Bornes, Mauritius

• In charge of the new project with regards to the construction, implementation and monitoring of the online B2C website together with the appointed suppliers building the website

• To oversee the development, production, and review of the website's content

• Accountable for the management of the Development, testing and launch phases of all related projects

• Plan out and coordinate content on the website

• Maintain regular updates on the website for all destinations featured MICHEL SALESSE

Digital Operation Manager

Address 33 Residences, Union Park, Union Park

Phone 230********

E-mail adcq0v@r.postjobfree.com

• Ensuring that the web servers, hardware and software are operating correctly

• Replying to user comments, and examining traffic through the site

• Devising strategies to drive online traffic to the company website together with the appointed supplier and consultancy agency

• Tracking conversion rates and making improvements to the website as and when necessary

• Developing and managing digital marketing campaigns together with the appointed consultancy agency

• To oversee the online brand and product campaigns to raise brand awareness such as SEO's

• To oversee the redesign and any updates of the company website

• To oversee the content distribution to online channels and social media platforms

• Develop an editorial calendar to ensure all content from all destinations is on board

• Ensuring that all products are updated on the website and coordination with the required departments for accurate content filing

• Responsible of the bookings made on the website as well as ensuring proper synergy with the operations

• Implementation of standards and procedures for the Online B2C Booking engine

• Responsible for training of the team to be recruited Rates & Data Department B2B & B2C Online system

• The Rates & Data department report to me directly

• To oversee the processes on the Online B2B booking engine together with the Data Development Executive

• Oversee the functionality of the Rates & Data Department

• Implementation of the standards and procedures pertaining the Rates & Data department

• Implementation of a training scheme for the Rates & Data department

• Responsible for deadlines set for the rates and data department

• Liaise & solve issues with our B2B supplier to optimize performance of our system Feb 2008 -

May 2019

Senior Manager

Solis Indian Ocean - Solis 360 Ltd, Ebene, Mauritius Reservations Consultant at Solis Indian Ocean, Ebene February 2008 – December 2010

Dedicated specifically to OIT Hotels Online Tour Operator. https://www.maurice- seychelles.com/

Answering incoming calls from International clients so as to provide full assistance in English and French.

Deal with clients' bookings and quotes (for Seychelles, Maldives, Dubai, Abu Dhabi, & Oman), i.e. accommodation, flights, transfers, excursions, and cancellations. Sell, process and confirm hotel reservations.

Deliver proper sales verbiage and use techniques to upsell hotel rooms and additional

services.

Liaise with internal support units for individual customer requests. Liaise with external suppliers for excursions or any other additional services. Issue invoices and ensure accurate follow-up of payments received timely from clients.

Follow-up of clients' queries (verbal/written).

Team Leader at Solis Indian Ocean, Ebene

December 2010 – October 2011

(Dedicated specifically to OIT Hotels Online Tour Operator. https://www.maurice-seychelles.com/

In addition to previous duties:

Keep excellent business relationship with overseas partners and follow closely their instructions in the daily management of the call centre. Supervise day-to-day process of bookings with respective hotels. Full coordination and management of the team to meet expected results. Ensure that the team is properly updated with all information about the company's services.

Be constantly aware of all new developments related to hotels, venues, products and destinations.

Maintain team productivity and efficiency.

Team Manager at Solis Indian Ocean, Ebene

October 2011 – March 2012

In addition to previous duties:

Responsible for the management of the reservation team within OIT Hotels Call Centre. Responsible for daily reservations applicable to all destinations for OIT Hotels. Responsible for the daily discipline and maintenance of the call centre. Responisible for updating staff members on happenings within the organisation as well as liaising with Solis Indian Ocean Management on any issues and requirements. Senior Team Manager at Solis Indian Ocean, Ebene

March 2012 – May 2019

(All staff of the Call Center – 13 Staffs) at Solis Indian Ocean (for OIT Hotels – French Tour

Operator/Travel Agency).

Responsible for the management of the reservation team as well as the other sub departments excluding Product department within OIT Hotels Call Centre. Responsible for daily reservations applicable to all destinations for OIT Hotels

(Mauritius/Reunion/Rodrigues/Seychelles/Maldives/UAE – Dubai, Abu Dhabi,Oman/ and the rest of the world).

Responsible for the daily discipline and maintenance of the call centre. Responsible for updating staff members on happenings within the organisation as well as liaising with Solis Indian Ocean Management on any issues and requirements. Training of staffs

Overall Team Management

In charge of all administrative requirements at the call center Apr 2007 -

Feb 2008

Reservations Consultant

Mauritronic – French Travel Agency, Ebene - Quatre-Bornes, Mauritius Assist customers (mainly from France) with planning, advising and booking reservations in hotels proposing Thalassotherapy and Balneotherapy everywhere in the world including their flights and transfers

Processing the payments and issuing vouchers

Oct 2000 -

Jan 2007

Passenger Handling Officer

Air Mauritius Ltd, Plaine Magnien, Mauritius

Welcome passengers at check-in desks and boarding gates Process the check-in at counters (Verifying the tickets, passports, visa and luggage conformity)

Passengers on-boarding and disembarking at the gateway, on track or by bus Management of passengers with specificity .

Escort Service for unaccompanied minors

Delays and Irregularities management

Education

Jan 1992 -

Jan 1999

Higher School Certificate: Litterature, Arts & Food Studies St. Andrew's School, Rose-Hill - Rose-Hill

Languages

Native

French

Superior

English

Certifications

Jan 2000 Amadeus, Air Mauritius

Jan 2001 Deportment & Grooming Course (Certificate of attendance issued by Hotel School of Mauritius), Air Mauritius

Jan 2000 Customer Care Programme for Air Mauritius provided by IATA, Air Mauritius Mar 2004 Immigration Procedures Courses – provided by the Canadian Immigration Services, Air Mauritius

Jun 2003 Dangerous Goods Regulations Awareness by Air Mauritius, Air Mauritius Accomplishments

Hotel contracts and partnership negotiation

Have visited mostly all hotels in Mauritius. Hotels in Seychelles and Dubai as well

FAM Trip, Seychelles - Hotels visits June 2008 – June 2008 FAM Trip, Dubai - Hotel Visits December 2016 – December 2016 Business trip Reunion Island and Rodrigues Island to negotiate partnership Interests

Tennis,Badminton, Bowls

Indoor mind/brain games,

Music, classical movies, reading

Genealogy tree.

References

Mina Charneau from OIT Hotels

Contact: adcq0v@r.postjobfree.com +336********

Uma Desai – Ramrekha

Contact +230********

Rheena Dookun-Adolphe - Director o Sales from DMC Emotions Azad Dhurbarry - Air Mauritius Ltd

Extra-curricular activities

Annual Team Building at Solis Indian Ocean, Pailles Annual Hotel visits for the team at Solis Indian Ocean, Pailles Contacting Hotels and Partners for hotel visits and lunch in order to get a better understanding of the product

Contact this candidate