Analyst Sql Server

Joshua Davis

SUMMARY

Joshua is an Information Technology professional with more than four years of industry experience. He has worked primarily as a Production/Help Desk Support Analyst in the Background Checking Industry and most recently in the Insurance Industry. Technically his experience has revolved around Microsoft technology including C# and Microsoft SQL Server. COMPUTER SKILLS

IBM PC Microsoft Windows, C# (2 years, Last used 2018), Microsoft SQL Server 2016 (2 years, Last used 2019), Sharepoint, SQL 2014, 2016, 2017, Visual Studio, Entry Level HTML, Entry Level Javascript, Entry Level C#, Entry Level XML, Mysql, Nosql, CA Workload Automation AE, Cherwell, GECS, FCRA, autosys jobs, Oracle PL/SQL, Aginity Workbench, Service Now

WORK EXPERIENCE

CGI, Columbia, SC Oct 2018 - Present

L1 Production Support Analyst – Provides application support in a 24/7 environment and business operations in banking and financial services. Resolves and properly assigns tickets through Service Now on client required SLA. Monitors reports related to autosys jobs using Oracle PL/SQL. Distributing analytical reports powered by Aginity Workbench. Provides insight to the Tier above me on daily issues so that they can be properly documented and handled appropriately.

IT Production/Help Desk Support Analyst Apr 2017 – Jan 2019

● Troubleshot applications through Microsoft SQL Server 2017. The applications span from job application form collections that were scripted in Microsoft SQL Server along with visual basic scripts. Our team would either be left to fix the code ourselves or push to development. A lot of the time we would fix ourselves instead of sending it to development due to the development team being busy with other projects.

● Resolved, properly escalated, and created problem notification if there were any internal and external issues to the company through the ticketing system known as Cherwell. Corresponded with the business and operations team through problem notifications in Cherwell when ever faced with any external or internal production issues.

● Created and scheduled SQL jobs in the job scheduler known as GECS.

● Responsible for responding to, documenting, and resolving service tickets according to SLA.

● Obligation to respond to, and troubleshoot, all production system issues during a week-long on-call rotation.

Quality Assurance Analyst Oct 2014 – Apr 2017

● Inspect the quality and validity of a finished-product report to ensure that said report meets Page 1 of 2

the needs of the client and the standards of the FCRA.

● Compare collected data with documents to identify and correct errors.

● Work with other departments to resolve discrepancies. EDUCATION

2018 A.S., Cyber and Network Security

ECPI University

Columbia, South Carolina

Technical Training

Advanced Microsoft SQL Server (T-SQL, Pivoting of tables) Basic PowerShell

Beginner SQL

Introduction to Database Administration (Microsoft SQL Server) Page 2

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