William Reed

302-***-**** adcpv5@r.postjobfree.com

Summary:

Senior Systems Engineer with over 20yrs of strong networking and support experience across many industries with additional experience in Security and Training. Looking for full-time opportunity with a technology company where my skills can be applied.

Technical Skills:

Familiarity with a number of operating systems, virtual environments, cloud based platforms and security based applications including SIEM monitoring tools and support applications that support both on premise and mobile environments.

Applications: (Security)

Tanium

Log Rhythm

EPO

Cylance Protect

SNOW

Helix

Carbon Black

Agari

Lookout

Fidelis

Confluence

AATP

CrowdStrike

ESM

Splunk

JIRA

FireEye endpoint security

MCAS

Trustwave

Archer

Palo Alto

Panorama

Office Protection

Operating Systems and Platforms:

Windows NT – Windows 2016

Vmware ESX – Vmware ESXi and workstation 15

Azure Cloud Platform( Azure AD)

AWS Cloud Platform (VPC, EC2, RDS, S3)

Various Linux systems

Windows 10

Office365 (Office Protection support)

Certifications:

MCSE 2016, MCSA 2012, MCSA 2008, MCSA, MCP+I, MCT, CYSA+, Security+, Network+, A+

Military

US Army Veteran – Honorable discharge

Professional Experience:

Independent Consultant 1996 - Present

Security Risk Advisors

4/2018 - 8/2019

As a Security Operations Consultant, daily responsibilities would include incident response and monitoring of multiple client infrastructures. Duties would include monitoring SIEM infrastructures and applications.

Analysis of a variety of network and host based logs to determine correct remediation and escalation of paths for each incident. Document all activities during incident and providing status updates. Familiarity with a number of security tools to assist in the collection and production of tracking metrics. Infrastructures included support for Microsoft Azure and AWS VPC, EC2, S3 and RDS environments.

CSRA

1/2017 - 4/2018

Senior Systems Engineer responsible for analyzing, logging, tracking and resolving complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs in a Windows 2008-2012 network environment for the Army LMP project, which required a TS investigation for network clearance.

Responsible for coordinating hardware/software installations, patches and upgrades to ensure work is properly performed in accordance with both military and company policy using SCCM, Shavlik and group policy. Recommending resolution to complex matters of significance and coordinating the implementation of the approved course of action.

Duties included coordinating, monitoring and troubleshooting to isolate and diagnose common system problems; documenting system events to ensure continuous functioning of remote and virtual infrastructures. Recommending courses of action and implementing as approved.

Overseeing the installation of client department-specific applications and systems. Ensuring installations are in accordance with appropriate operating procedures and determining revisions or updates to installation as needed.

Merck

2/2015 - 10/2016

Responsible for supporting Merck's DeltaV Windows network infrastructure for automation department which included system updates and backup of site servers and replacing network equipment.

Responsible for supporting equipment in pharmaceutical virus based suites which required adhering to SOP gowning procedures for working in control environments.

Responsible for supporting both physical and virtual infrastructure with VMware 5.1 which also included supporting Windows server 2008r2, 2003, Windows XP, Windows95 and SQL server for database backups.

CMS IT

6/2013 - 2/2015

IT Supervisor responsible for multiple corporate network infrastructures and warm co-location sites at Sunguard, which consisted of Windows 2003 and Windows 2008r2 Servers, Citrix and VMware virtualization network infrastructures.

Responsible for Polycomm/Siemens PBX based phone and voicemail system and the conversion from a POTS system to a VOIP system in cooperation with Granite online communication infrastructure which required configuration of HP procurve network switches and VLANs for voice and data.

Support for Exchange server 2010, database moves and backups, monitoring and troubleshooting of email issue.

Responsible for supporting and backup up of SQL database systems using iSCSI virtual tape library, MiSAN and LTO tape drives.

Responsible for supporting and configuration of Kerri security door and elevator key fob entry systems and making keys for new employees.

RightCare Solutions

3/2012 - 4/2013

Responsible for redesigning corporate HQ network infrastructure, which included replacing current servers with a virtualized environment running on VMware ESXi standalone virtualization server on newly purchased dell platform.

Responsible for installing and configuring all server hardware and software which included a newly created Windows 2012 Active Directory domain that incorporated technologies such as, CA server, DHCP, DNS, Direct Access, SCCM, SQL, WDS, WSUS and webservers.

Responsible for creating new user accounts in Microsoft Azure and Office 365 and syncing accounts with current in house user account information.

Responsible for the creation of user IP based phone accounts and ordering of user laptops.

Softerware

5/2011 - 11/2011

Responsible for designing a SaaS, (software as a service), infrastructure to provide a web based application solution for their customers.

Responsible for the implementation of the infrastructure which included two web servers/ gateways and a read-only domain controller configured in a DMZ (demilitarized zone), with a load balanced router on a stick configuration.

Configuration of a read-only domain controller to authenticate customers from a read-write domain controller in the private network allowing access to three remote session servers providing remote application services for SSO(single sign on).

Responsible for coordinating the infrastructure upgrade with remote vendor and managed the implementation of a managed hosted solution which included server specs, router configurations and firewall communication ports.

Responsible for product documentation and budgets.

AllScripts

3/2009 - 4/2011

Application Infrastructure Engineer responsible for the installing, maintaining and support of Windows 2008R2 network infrastructure and client server application services required for the testing web based Electronic Health Record applications

Responsible for all virtual servers in VMware Vcenter environment in the Research and Development domains.

Responsible for v-motions and regaining lost disk space from virtual disks on guest servers.

Help build a library of templates with proper versioning to support various build projects

Perform code complies and maintain automated build systems

Responsible for creating, restoring and security of MSSQL databases

Responsible for administration of Internet Information Server

Internet Information server responsibilities consisted of creating application pools, requesting and installing server certificates, creating web applications and insuring server availability

Administrative duties included installing applications then using XenApp 6.5 infrastructure to create and publish streamed/virtual applications for development and QA staff.

DLA Piper

6/2008 - 1/2009

Provider of all support related issues involving new user creation, application installation and support, network connectivity and VPN connectivity issues related to internal and external users whether employee or vendor.

Responsibilities included creating new user accounts and connecting newly purchased blackberry devices to the Blackberry server.

Desktop, Laptop image capture and deployment using Alteris and support for company email on IPAD with GOOD application software.

WebEx meeting setup and configuration for telepresence meetings

Support connectivity issues to Lexis Nexis

Responsible for configuration and setup of Sony telecommunications system for video conferencing with potential international customers and global branch offices.

Deloitte

4/2007 - 6/2008

VMware ESX - Sphere migration of virtual machines, creation of data stores and allocation of virtual resources.

Responsible for both Windows 2003 and Windows 2008r2 servers in a virtual and physical environment. Created virtual machines in the UK as well as the us Used VisionApp to log into and configure server operating systems.

Operating system configurations included but were not limited to virus protection, NIC teaming, drive array configurations and server applications, duties also included racking and mounting server enclosures and blades.

Patch remediation and creation of AD accounts, virus protection and IDS configurations were a part of server configuration.

Documented servers as necessary for server build tracking.

Use of InfoBlox IPAM application for server IP address allocation.

Use of ILO remote management application to manage HP server configurations in a global network infrastructure.

Use of Manage Engine OpManager network management software for testing server availability.

Use of SCOM silencing SNMP alarms and responsible for suspending monitoring for server maintenance Windows.

Procura

11/2006 - 4/2007

Support of virtual machine clients and server infrastructure on VMware ESX 3.5 with virtual center.

Design, installation and configuration of WSUS patch management infrastructure within production virtual environment.

Support for and configuration of Terminal Services Farm and using group policy to manage users.

Heavy Active Directory, DNS, DHCP and group policy troubleshooting.

Provided Thin Client documentation installation and deployment.

Merck

2/2006 - 8/2006

Support Services consultant responsible for repair and replacement of OEM IBM equipment. (Equipment mostly consisted of IBM Thinkpad X41 tablets of sales staff being refurbished for warranty. Replacements consisted of plastics, motherboards, screens, digitizers, covers and hinges.)

After components were installed checked for system level errors in Windows XP.

BioKinetics

5/2004 - 11/2005

Responsible for supporting both LAN and telephony services for a biopharm engineering firm consisting of 125 users.

Network administration including but not limited to Windows 2003 servers running business applications such as Blackberry Enterprise Server, Symantec Anti Virus Server, Avaya IP office, and Exchange 2003 and Outlook 2003.

Responsible for configuration and setup of Sony telecommunications system for video conferencing with potential international customers and global branch offices.

Support of both local and remote users and administered a remote branch office LAN located in California through WAN.

Administration of Microsoft Active Directory, Group Policy, ISA, SAV, DHCP and DNS infrastructures.

Heavy support for Terminal server users, using Windows XPsp2 operating system and Microsoft Office applications.

Supported company telephony systems, which included administration of Blackberry Enterprise Sever. Responsibilities included creating new user accounts and connecting newly purchased blackberry devices to both the BlackBerry server and the Exchange server for mobile email access using active sync.

Setup of network users with desktop manager for Blackberries so that they could be manually synced and controlled through the desktop.

Avaya IP Office support consisted of the wiring of desktop office phones and managing user setup, extension moves, conference calling and voicemail features through IP Office manager and Voice Access manager.

Exchange support included mailbox creation and all aspects of user connectivity and server administration.

Exchange administration also consisted of management of resource limitations, user policies and restrictions, queue and service management.

Knoll

6/2003 - 5/2004

Senior Technical Engineer responsible for 80% server and 20% desktop Windows environment with over forty servers and 4000 users across fourteen offices.

Support and troubleshooting of both Dell and HP Compaq server hardware and software running Windows 2003 operating system.

Support of customers using Citrix presentation server.

Administration and configuration of patch management system using Microsoft WSUS.

Administration of company IIS web and FTP servers.

Managed and monitored network backups over five remote locations using CA Bright Stor backup software and iSCSI SAN Storage.

Timely response to customer tickets and network outages and tracking of incidents using custom service support application.

Project planning using infrastructure development lifecycle methodologies and in accordance to SOX policies.

Support of Microsoft SQL 2000 and SMS 2003 servers.

Responsible for building corporate standard desktop and laptop images and deploying images using Ghost and Microsoft Sysprep.

Maintaining and updating of server documentation.

Administration of Microsoft Active Directory, Group Policy, ISA, SAV, DHCP and DNS infrastructures.

Managed content filtering and documented URLs and IP addresses.

Computer Science Corporation

8/2002 - 6/2003

Responsibilities also included traveling to remote us military bases documenting and designing network infrastructure for JCALS system. Position required top secret security clearance.

PC Helpdesk Services

11/2001 - 6/2002

Technical Lead responsible to standardize corporate desktop in project oriented deployment of Windows2000 and virus protection Inventory of equipment, test lab setup. Responsible for researching software stability resources usage and documentation. Software imaging using Norton Ghost, Alteris, and Windows 2000 server Sysprep utility. Familiar with Active Directory, RIS and Group Policy. Other duties included identifying alert mechanisms, vendor support, documentation and stress testing.

Answer helpdesk calls for the document management system Troubleshoot problems and respond to user calls for MS Office suite. Resolution of network and internet connectivity problems.

Mutual of Omaha

6/1999 - 11/2001

Senior Systems Engineer of multi platform infrastructure with 285+ IBM Windows NT and OS/2 servers and over 6000 local and remote users across 15 national offices.

Exchange 5.5 to Exchange 2000 migration

Exchange mailbox creation/deletion and creation of distribution groups

Creation of routing groups and storage groups

Setup and modification of user mailbox storage quotas

Primary administrative responsibility was server availability, print resource availability and setup, internet connectivity and performance monitoring.

Installation of Unicenter event management software for corporate network. Management of remote mirrored servers.

Instructor/ Training Experience

Delaware County Community College

8/2012 - 11/2012

Responsible for the instruction of Cisco-Net 210 course for up to 20 students. Course included training in configuring and troubleshooting Cisco network devices, primarily routers and switches.

CHI Institute

1/2009 - 5/2011

Evening instructor of A+ and Computer Support Technology. Training consisted of taking students through the policies, procedures and technologies involved in working within the information technology field.

Classes taught included Windows server, A+, Network+, Security+, Linux(Fedora/Redhat), and network essentials.

Chubb Institute

2007

Instructor teaching Comptia A+ certification track.

New Horizons

2006

Instructor teaching Comptia A+ certification track

Iowa Western Community College

6/1999 - 8/2001

Management of and responsible for teaching certification level college courses for the Microsoft Systems Engineering program. Responsible for large classroom sizes of up to 32 students that required syllabus creation and all classroom presentation materials for lecture and lab work. Instruction subject matter included Data Communications, Windows server, Web and Internet Protection and Connectivity.

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