ALTON OWENS

**** ******* **** ***

Charlotte, NC 28216

302-***-****

adcpti@r.postjobfree.com

Professional Summary

Army Veteran leveraging 30+ years as a proven leader and manager able to multi – task missions, projects, and programs placing the right resources as needed to meet internal and external requirements; 25+ years’ experience managing simultaneous projects of varying scope, budget, risk, and duration. Skilled in solving routine as well as complex problems. Demonstrated history of producing accurate and timely products and possesses an innate talent for quickly mastering technology and new concepts.

Industry Expert: 30+ years’ experience in the Information Technology field, as a Cyber Security Analyst, Systems Engineer, Systems Administrator, and IT Operations Manager with multiple certifications and courses to bolster expertise

Customer Service: Demonstrated experience in Customer and User Experience Management, providing support and troubleshooting to all levels of customers and personnel

Continuing Education: Pursued and completed certifications in the field of Cyber Security

TECHNICAL SKILLS

Methodologies: Information Security, Wintel, SAN, Raid, LAN, WAN, FTP, Ethernet, Change Control, Disaster Recovery, Contingency Planning, Capacity Planning, Backup and Recovery, ITIL Standards, Root Cause Analysis, Risk assessment, Vulnerability management

Databases: SQL and DSM

Languages: OpenVMS DCL, UNIX shell scripting

Software and Tools: FortiGate, Fortianalyzer, Bluecoat Proxy, Swift, Splunk, Metaploit, Snort, Wireshark, Nessus, IDS, IPS, Nmap, Cryptography,Sniffing, Network Recon, SQL Injection, EnCase, FTK, Registry Recon, Autopsy, Microsoft IIS, Win 2000 RAS & Terminal Services Client, QTP, QC, Remedy, Microsoft Office, Legato Backup, Backup Exec, Connect Direct and Enterprise, MS Exchange, Lotus Notes, Norton & MacAfee Antivirus, Autosys, Netmeeting, ECQ, Outside View32, MUMPS/DSM, Citrix, HPE SIM, HP Library Tape Tools, Tandem Utilities(TACL,Pathcom,Tedit), Sunquest, DEC Datatrieve, RDB, RMS,

Operating Systems: OpenVMS, Linux, WinNT/2003/2008/XP, Windows 7/8, Unix/Solaris/IRIX/True64/VMware ESX, Base24, Active Directory

Protocols: TCP/IP, Token Ring, Decnet, SNA, DHCP, WINS, DNS, Public Key Infrastructure,

Hardware: HP & 3PAR SAN, HP & Cisco Network Devices, Avaya Phone Switches, IBM/HP/Dell Servers

Standards: NIST, HIPAA, SOX, ISO 9001, PCI, COBIT

FUNCTIONAL SKILLS

●A broad knowledge of computer networking, log analysis and information security operations and principles.

●Possesses High Aptitude to understand and adapt to newer technologies.

●Good understanding of the TCP/IP protocol suite.

●Experience sniffing/capturing live traffic.

●Familiar with and possesses a working knowledge of Firewalls

●Familiar with computer intrusions and malicious code.

●Experience with Splunk Enterprise Logging capabilities.

●A grounded understanding of Applied Enterprise Information Security Technologies.

EDUCATION CERTIFICATIONS

Ethical Hacker Certified (CEH)

CCFE Certified Computer Forensics Examiner - (Written)

CISSP Trained

AWS Trained

Network + Certified

A+ Certified

Cisco Third Party Maintenance Certified

3PAR Maintenance Certified

United States Army Technical School – Redstone Arsenal Missile Electronics

PROFESSIONAL EXPERIENCE

Collabera (Wells Fargo) Charlotte, NC

11/2019-2/2020

Information Security Analyst

●Develops Operational Reports and performs complex data analysis.

●Performs Information Security Compliance reporting and analysis using Microsoft Excel and PowerPoint.

●Gathers data from partners and creates Dashboards.

●Responsible for Metric Analysis.

●Interacted with IT/Cybersecurity Professionals and Risk Teams.

Accrue Partners (TIAA) Charlotte, NC 06/2019-08/2019

Lead Information Security Analyst

●Serve as a central point of contact with regulators/auditors and the business. Respond to regulator/auditor requests timely and accurately.

●Interacted with IT/Cybersecurity Professionals and Risk Teams.

●Control of management information submissions; including the gathering and packaging of artifacts through coordination and scheduling meetings with key participants/SMEs.

●Provide assessment and assistance to the business lines’ preparedness for the examination process; includes coaching/training business lines on examination protocol.

●Coordinate and review examination response as part of quality control process. Must be able to manage issues; provide visibility and escalation, when needed.

●Evaluated Risk Assessments.

●Verified Security Controls during Internal Audits.

Collabera (Wells Fargo) Charlotte, NC

12/2017-01/2019

Information Security Swift Monitoring Analyst

Application monitoring support:

●Provide information security monitoring support for Swift Applications using Splunk for key assets identified by the Line of Business and Application team.

●Monitored all IDS/IPS Systems activities

●Identify, research, and provide escalation support for identified information security anomalies and threats in the system (i.e. unknown devices, system alerts, and credential misuse).

●Partner with SMEs to identify information security monitoring opportunities and improvements to the security of monitored systems and applications.

●Performed Risk assessments and Vulnerability management.

●Monitored all Firewall logs for Swift infrastructure.

●Develop/maintain information security process and procedures documentation.

●Track and monitored information security activities with metrics and assist in management reporting.

●Occasional after-hours support (monitoring migrations, system security updates and deployments of information security tools.

●Ability to design secure IT technologies and technology deployments.

●Participated in Use Case Development.

Randstad (Ingersoll Rand) Charlotte, NC

7/2017-9/17

Cybersecurity Analyst

Monitored global events to identify, assess, communicate, and coordinate responses to security-related incidents.

●Provided SIEM Utilizing Fortianalyzer to monitor Firewalls and Secureworks-Advanced Endpoint Threat Detection Red Cloak to monitor and help remediate incidents

●Parsed data supplied by FortiGate Firewalls and Red Cloak-Advanced Endpoint Threat Detection, providing timely reporting utilizing Excel spreadsheets building Pivot tables

●Provided daily reports documenting threats and all suspicious events to Incident Threat Manager.

●Supplied 24/7 Monitoring and incident response to Security Operations Center (SOC) during core duty hours

●Reviewed Auditing systems to detect, track, and report malicious computer-related activities, threats and incidents.

InfoSec Institute-Cyber Security Training Charlotte, NC

7/2016 –9/17

CISSP-Trained, CEH-Certified Ethical Hacker, CCFE-Certified Computer Forensics Examiner, Security+, NIST, HIPAA, SOX, ISO 9001, PCI, COBIT

Tata Consultancy Services (Bank of America) – Charlotte, NC 11/2014 –7/16

System Engineer

Maintained the integrity of data for Testers who tested Wintel ATM/ATA’s in Labs to mirror production like environment. Insured that the correct code was loaded on ATM’s.

●Worked with HP Non-Stop Tandem Servers to build records for ATM’s and troubleshoot issues with ATM’s within the Base 24 mainframe environment

●Utilized HP Application Lifecycle Management to access work requests and triage Defects open by the testing teams

●Created documentation and uploaded into the Team SharePoint site to standardize processes used in the testing labs

●Configured the Registry Key using the Public Key Infrastructure, practicing proper IT Security standards to correctly apply application and environment configurations to managed desktops

●Coordinated hardware support with ATM Vendors NCR and Diebold

●Provided System Administration for Banking Center Wintel Labs with 32 Virtual LANs used to mimic banking centers (branches) so that new software for employees could be tested, as well as OS patching and image changes

●Supported Wintel servers, Wintel workstations and peripheral equipment as well as network components using high IT Security standards

●Facilitated file deployment via various mechanisms, defect work, documentation and notification communications

●Provided support for Win7 desktops and Win2008 servers, and Merlin Teller and all Banking Center applications such as QTP, QC and Interact

●Performed procedure documentation and modification via Team SharePoint

●Supported PCI Compliant testing.

Maintech (Bank of America) Charlotte, NC

2013-11/14

Lead Data Center Engineer

Oversaw all Data Center operations including troubleshooting, repair, and installations/decommissions of all x86 servers Wintel, Unix/Linux and VMware.

●Served as Team Lead for Maintenance Operations at Bank of America Charlotte Data-centers

●Implemented Win 2003, Win 2008, Linux and ESX Operating Systems upgrades and builds

●Utilized and manipulated multiple ticketing systems which included Maximo, to document all Datacenter activities

Hewlett-Packard, Bear, DE

11/2005 –8/12

Customer Service Engineer 3

Delivered on-site hardware support service to large and small commercial customers by installing, configuring and maintaining systems, networks and SANs, including Wintel, Unix/Linux and OpenVMS.

●Installed and configured HP EVA and 3PAR SANs

●Coordinated solutions of problems/projects of diverse complexity and scope

●Acted as the project leader providing direction to team activities and facilitated information validation and team decision making process

●Performed internal and external network monitoring, network security and network design

●Provided network maintenance and trouble-shooting for Cisco infrastructure including routers, bridges, switches and firewalls

●Participated in several Data Center Relocations

●Achieved the Multiple Excellence award winner for providing outstanding customer service

ADDITIONAL WORK HISTORY

Lansing Community College – Lansing, MI

8/2005-11/05

IT Consultant

Springfield Clinic – Springfield, IL

11/2003-11/04

IT Operations Manager

State of Michigan Department of Management and Budget- Lansing, MI 7/2002-10/04

Tech Support Consultant

Michigan National Corporation – Lansing, MI

11/1999-12/01

System Administrator

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