Remote Network Admin, Remote IT support, Remote Azure

MORGAN LUCAS

runtcpip.com linkedin.com/in/llmorgan

adcpsf@r.postjobfree.com 757-***-****

IT Systems Engineer (Remote) @ InVision

Customer Support professional with 3 years of network troubleshooting, help desk, and engineering. Strengths include diagnosing, research, and documentation. Working on Javascript.

Skills & Proficiencies

●Certifications: CCNA, A+, Security+, Azure

●Networking: TCP/IP, BGP, OSPF

●Latest Technology: Azure

●Software: Mac OS X, Windows, Cisco CLI, Linux

Experience

Lucas Network Solutions – Panama City, FL

Network Engineer. Projects are linked.

December 2013 - Present

●Resolved 15-20 client support tickets per week regarding hardware and network issues.

●Taking preliminary steps to solve problems [click here].

●Administered L2 infrastructure with VLANs, port security, & installation of routing protocols for Cisco devices.

●Maintaining a mixed environment, including Mac, Windows, & Linux devices.

●Building and maintaining companies [click here] in Azure with Virtual Networks, Virtual Machines, Public IP Addresses, and user management in Azure Active Directory.

●Outlining concepts for improving heavy traffic on networks at specific times [click here]

●Basic understanding of Solarwinds’ IP Monitor for network analysis to track node responses and uptime.

Wireless Advocates – Panama City, FL

Mobile Support Specialist

May 2013 - December 2013

●Conducted customer training on operating systems (iOS, Android); Escalation point for external customers.

●Daily upkeep of IT asset logs consisting of 180+ devices & customer accounts.

●Configured mobile network settings & email configurations to private email servers.

●First level troubleshooting of popular mobile devices.

●Maintained relationships with major phone vendor representatives regarding new hardware, services, & promotions.

American Red Cross – Hampton, VA

Help Desk Technician

June 2009 – June 2011

●Supported 20 users on site & remotely to connect to email, local printers, & online resources.

●Troubleshooting of peripherals (monitors, keyboards).

●Upgraded Operating Systems and hardware under IT Manager guidance.

Education

Continuing Education

SoloLearn, LinkedIn Learning, tinkering along with devices I own

Associate of Science, Cybersecurity Network

Gulf Coast State College – Panama City, FL

Courses Taken: Router Tech Protocol & Concepts, Desktop Operating Systems, Windows Server 2008, Active Directory, Linux+, Cisco Project Based Learning, Network Defense/Countermeasure.

Technical Degree, Introduction to Networking

New Horizons Regional Education Center – Hampton, VA

Present

Graduated 2016

Graduated 2011

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