MARVIN BELLERAND

MAPLEWOOD, NJ *****/ adcpjr@r.postjobfree.com/917-***-****

Desktop Support Admin

Energetic and dynamic individual committed to driving strong results and seeking solid organization which cultivates professional and profitable relationships.

Experience:

Support Specialist with extensive experience in installation, troubleshooting and repairing, configured various networks and enterprise systems. Support for corporate client users and infrastructure.

Extensive experience providing support, diagnostics and troubleshooting DNS, WINS, DHCP, and TCP/IP.

Expert in installing and repairing of various operating systems and peripherals.

Experience in building packages, setting up Win 7/10 and configuring new PCs, laptops and mobile devices, as well as provide support for these devices.

Proficient in installation and maintenance of Office 365 and tenancy.

My Computer Works Inc. 7/2019 – 1/2020

Iselin, NJ

IT Support Specialist – Win 10 Migration

Part of a project team responsible for the conversion to Win 10 for a banking client. Involved in different phases of the project – rollout and discovery team, application, remediation and deployment.

Installed, configured and swapped out Win 7 devices with Win 10, thin clients, printers and peripherals.

Troubleshoot Win 10 OS, network hardware and software issues with client’s Engineering team.

Created, manage and maintain Win 10 standard desktop images and installations and administration of SCCM packages for deployment.

Provided help desk support for client’s executive users and remediation of application and desktop issues.

AD administration and maintenance of network related issues and service desk requests.

Document, resolve, track and monitor client’s organization service desk issues using applicable systems and tools.

DCA (State of New Jersey) 7/2015 – 4/2019

Newark, NJ

Desktop Support Admin

Worked for IT Operations unit of Department of Community Affairs, state department agency overseeing community and housing, specifically project ReNewJerseyStronger, overseeing 500 users and their software and network issues. Responsibilities listed but not limited to:

Senior onsite and offsite tech for Disaster Recovery for Sandy superstorm IT implementation program.

Install packages using SCCM admin console on devices for site deployment.

Submitted weekly reports of system and user issues to executive team in Trenton, NJ and Operations Manager.

Created weekly work plan for installation, managing of enterprise network and software infrastructure.

Re-imaging, setup and configured new PCs, laptops and mobile devices, as well as give support for devices and peripherals.

Active Directory management- add, delete users and groups, reset passwords, organize, and assign permissions.

Troubleshoot all client issues, using helpdesk ticketing system TRACK-IT, Office 2016 and Avaya VOIP system.

Maintenance of server and all connected peripherals, routers, switches, firewall, printers, scanners; running of cables and termination, network monitoring and troubleshooting.

Maintained more than 95% user uptime through diligent asset inventory and maintenance of onsite ready images from installs. Re-install of user data, applications and instructions for new hires.

Traveled and provided technical support and group training to offsite employees.

Provided training and new application enhancement to users; setup of Audio and Video conferencing meetings.

Bliss Exterminating Co. 4/2011 – 6/2015

Manhattan, NY

Senior IT Analyst

Team lead for 7 junior techs provided onsite and remote support for the CEO, VPs and directors within 3 agencies.

Installed and troubleshoot system and application software issues.

Acted as Tier 2 technical support on application services.

Established user training programs and power point presentations for new hires

Reviewed third-party training vendor material, trained new employees and modifying policies to meet organizational needs and standards.

Part of admin group - Win 7 computer installation, printer and scanner repair.

Troubleshooted LAN/WAN and TCP, DNS & DHCP networking issues.

Generated and printed daily and quarterly reports for marketing dept.

Livingston Computer Services 5/2007 – 3/2011

New York, NY

System Tech

Company specialize in break/fix services and network administration implements IT appropriate solutions using monitoring applications and VPN software.

Part of Win 7 migration team and PC rollout.

Setup and configured new PCs, laptops and mobile devices, as well as give support for devices; swapping out hard drive in servers, NICs.

Add, delete users and groups, reset passwords and organize permissions in Active Directory.

Address file sharing permissions and access issues. Troubleshoot Win XP/7 client issues.

Cable termination, network monitoring and troubleshooting.

Followed up with end users and customers on completed projects.

Education:

Bsc. Computer Science, University of WI, 1998

Microsoft Certified Systems Engineer, 2005

Network + 2003, A+ 2000

Skills:

-System admin tools – SCCM, USMT, PDQ deploy, power shell

-Office 2016, Exchange, LDAP

-Networking LAN/WAN, mobile devices support, IT practices and procedures, remote access VPN, Windows and Citrix remote desktop, ServiceNow, Zen, ConnectWise and TRACK-It ticketing systems

-Windows 7 and 10 desktop support and Exchange, strong problem-solving and analytical mind, proficient knowledge of Mac and IOS systems.

-Server 2016 Enterprise management, VMWare builds

-Administration of Active Directory, Office 365 Management

-Remote Access technologies

-Group Policy, File server administration

-Network cabling and installation

-Background working autonomously in a professional environment

-Positive attitude, friendly demeanour and ability to grasp new concepts quickly.

REFERENCES AVAILABLE UPON REQUEST

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