Customer Service Administrative Assistant

Billie Arevalo

Glendale, AZ *****

Cell: 602-***-****

***********@*****.***

Summary

A personable, ambitious and confident individual with over 5 years experience in a call center environment, my goal now to obtain a full time position that rewards hard work and provides a platform to utilize my customer service skills

Skills

Maintaining status reports

Inbound and outbound calling

Documentation and reporting

Data entry

Processing payments,

Customer Service

Customer relations

Clerical support

Friendly and outgoing

Adaptability

Effective communication

Ability to work Independently

Empathy

Time management

Attentive

Problem solving

Dependability

Positive attitude

Stress management

Organization

Experience

Value Village Thrift Stores February 2015 to March 2020

Outbound Call Center Rep

Glendale, AZ

Implemented new and improved outbound calling processes and scripts

Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.

Met daily quotas

Managed outbound calls in a professional and timely manner

Confirmation calls

Turn Key Solutions LLC April 2013 to March 2014

Outbound Sales Rep

Phoenix, AZ

Verified address

Special promotions

Met daily quotas

Personally assigned to special promotions by supervisor

Handled each call in a professional and timely manner

Department of Economic Security May 2006 to March 2007

Program Service Evaluator 1

Phoenix, AZ

Managed and interviewed client

Data entry

Updated all new information

Verified all documented statements

Worked in fast pace environment and met quotas with ease

General office duties

Fingerprinting procedures

Maintained a positive attitude while working in a fast-paced and stressful environment

Trained fellow employees on new programs

Utilized and data questioner for program evaluations

Improved customer satisfaction by finding creative solutions to problems.

Curbell Plastics Inc. January 2004 to November 2005

Administrative Assistant

Phoenix, AZ

Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.

Performed complex administrative management of sensitive and confidential issues.

Maintained attendance records, taking note of staff vacation time, sick days and personal days.

Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.

Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.

Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.

Managed a team of 8, including training and task delegation.

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.

Tracked and submitted employee time sheets to accounting department for payroll processing.

Education and Training

America Institute of Business And Technology April 2004

Associate Degree : Criminal Justice

Glendale, AZ

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