Sales Representative Customer Service

*Updated as of February *****

BRETT JAMES HAVERTZ

**********@*****.*** 435-***-**** linkedin/Brett Havertz Enthusiastic Solution Generator Active Listener Effective Leader AREAS OF EXPERTISE

-Python Coding Experience -Microsoft Excel Expert -Dashboard Experience

-Statistical Expert -Accounting Skills -Mathematical Skills

-Microsoft Office Proficiencies

DIXIE STATE UNIVERSITY

Aug 2016-Present

GPA: 3.7

Honors and awarded to the dean’s list.

Invited to present research at the MAA (Mathematical Association of America) in Cincinnati. Analyzed a data set of 5000 transactions and created a module to predict the probably a customer would make a purchase.

Nominated to participate in a 96-hour mathematical modeling competition where we utilized data analytics and network theory to visualize the interconnections of teamwork.

Sitting to take Actuarial Exam FM in May and Exam P in September.

Lead Math Tutor: 2018-2020

o Acknowledged opportunity to tutor math students at DSU, specializing in business calculus, calculus, statistics and linear algebra.

o Represented all 23 math tutors and provided oversight to other tutors. o Trained new math tutors and made sure they were comfortable as a new employee.

Student Government (DSUSA): 2017-2019

o 2017-2018 Joined DSUSA as the Math and Technology Senator. Represented all the respected students in the Math and CIT department. Provided funding for students for senior projects, capstones, and equipment.

o 2018-2019: Joined DSUSA as the Chief Justice. Made sure all bills were correctly numbered and processed correctly. Oversaw all nine senators and updated bylaws when necessary.

President of the Mathematics Club: 2019

o Provided entertainment and creative mathematical modules/problems for students. PROFESSIONAL EXPERIENCE

Assistant Manager: Quality Inn – St George Utah

Aug 2015 – Jan 2019

Created dashboards to implement ideas for improvement based off the data from nearby hotels.

Managed all direct billing groups such as trucking companies, group tours, and all high school athletic teams which led to a 40% increase in sales compared to the previous year. Assisted managed GM with all transactions.

AWARDS

Nominated for Dixie University’s honor club courses.

Awarded for excellent customer service and sales representative at Quality Inn.

Eagle Scout.

Awarded tutor of the semester on multiple occasions.

Served a two-year LDS mission in Indianapolis, Indiana. EXTRA

Representative and influencer for the deaf and Cochlear Implant community.

Bilingual in ASL.

Sports enthusiast (go Utah Jazz) and avid runner.

Collect and can solve Rubik cubes of any kind.

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