Technical Account Manager

Ashutosh K Singhal

+1-404-***-**** *************@*****.*** 1708 Avenida Elisa, San Jose CA 95131 OBJECTIVE

Eagerly looking for an opportunity to join a globally renowned organization where I can acquire knowledge, develop my technical and professional skills and perform to the best of my abilities. WORK EXPERIENCE

PRINCIPAL TECHNICAL ACCOUNT MANAGER, SYMANTEC CORPORATION May 2019 – Present

• Driving major complex projects to increase security posture for enterprise customers like Aetna, CVS, Eli Lilly, NTT Docomo

• Advising customers around critical vulnerabilities to ensure security configuration aligns with recommended best practices

• Developing and proactively managing trusted relationships with relevant technical and management stakeholders

• Developing an enterprise customer learning platform based on Symantec Cyber Defence products CUSTOMER SUCCESS MANAGER, APPTHORTIY ACQUIRED BY SYMANTEC CORPORATION Nov 2017 – May 2019

• Driving customer success for twenty-three enterprise accounts around the globe and improving the renewal rate to 99.5%

• Leading test efforts for Appthority API solutions on mobile devices and online console with QA before solution delivery

• Leading technical POCs and providing technical expertise for product evaluation to mid-market and enterprise prospects

• Leading customer projects as the Appthority SME to show ROI which increased product usage from 52% to 89%

• Designing and developing innovative solutions for security requirements like GDPR, OWASP, NIST, HIPAA using Appthority ENTERPRISE PROFESSIONAL SERVICES, VMWARE AIRWATCH May 2016 – Oct 2017

• Collaborating directly with Product, SaaS Ops, DBA, QE, SME, and Support resources across the organization

• Taking initiative on enterprise AirWatch integration with OKTA, SAML, SSO, LDAP AD, SCCM, APIs and VMware components

• Driving projects with Fortune 500 companies on-site to deploy VMware’s Enterprise Mobility Management product

• Leading major internal projects that included an initiative to develop VMware learning platform SOFTWARE CONSULTANT, AIRWATCH June 2015 – May 2016

• Driving successful installations and upgrades of enterprise-grade mobility SaaS and On-Premise software and solutions

• Streamlining the deployment of OS and hardware ranging from iOS/Android/Windows to the latest mobile device for SMB

• Leading a team of 6 to meet defined MBOs including customer expectation and satisfaction

• Leading major technical escalations while focussing primarily on maintaining client relationship COOPERATIVE EDUCATION STUDENT (R&D), ITRON – ROTATION 1 AND ROTATION 2 May 2014 – Dec 2014

• Developing HAN manual and automated test script in C# and C++ using existing automated framework

• Developing a UI using C# to support remote login and performing tests remotely on electricity meters EDUCATION

MASTER OF SCIENCE IN IT AND MANAGEMENT Graduated in June 2019 (GPA: 3.9/4.0) Campbellsville University, Campbellsville, KY Oct 2017 – June 2019 Relevant Courses: Information Systems Security; Management Information Systems; Team Management; Current and Emerging Technologies; Experiential Learning

BACHELOR OF SCIENCE IN COMPUTER SCIENCE Graduated in May 2015 (GPA: 3.36/4.0) Clemson University, Clemson, SC Aug 2013 – May 2015 Relevant Courses: Network Programming; Intro to Software Engineering; Distributed and Clustered Computing; Human and Computer Interaction; Programming Systems

CERTIFICATIONS

• HBX Core by Harvard University

• VMware AirWatch Enterprise Mobility Expert

• CISSP and CompTIA Security+ Ongoing (Expected May 2020) PROJECTS

• Designed an Android app Radius which supported finding your friends on the map and connecting to them (Java)

• Designed a website for children that helps in building calculation speed and techniques (HTML5, CSS3, Javascript, PHP, SQL)

• Designed a clone of YouTube with added features of sharing multiple file types (HTML5, CSS3, PHP, SQL, Go)

• Researched in the field of tactile based navigation system and development of real life UAV simulation (C#, C++, Unity)

• Designed an application to monitor health of fifty patients on one screen remotely (C#, C++, HTML, CSS3)

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