Customer Service Assistant

Dimitroula Theodotos

Bowmanville, ON Cell: 647-***-**** Email: ***************@*****.***

PROFESSIONAL SUMMARY

Friendly, hard-working, and organized professional with experience working with children and cleaning looking to secure full or part time employment in a customer service role in the Durham Region.

KEY STRENGTHS

Task-oriented Punctual Dependable Customer Service Team-oriented Honest Co-operative Organized Open availability Practical Kind People-person

WORK EXPERIENCE

Salvation Army Kettlebell Campaign (seasonal)

Nov– Dec. 2019

Bell Ringer

•Worked independently and practised excellent customer service skills during the Christmas season soliciting donations from customers and community members for this charitable organization. Accepted spare change and also used point of sale machines for electronic gifts.

Canadian Federal Election Oct. 2019

Assistant Poll Clerk

•As part of a team greeted voters on election day at a poll station and effectively consistently and accurately directed them towards the registration desk where they could facilitate the voting process.

Walmart

2015-2016

Cashier/Customer Service

•Help customers find products and answer all their questions

•Bagging or wrapping purchases to ensure safe transport

•Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations

•Operating scanners, scales, cash registers, and other electronics

VOLUNTEER ACTIVITIES

Town of Whitby – Volunteer

Nov. 2019

•Successfully completed volunteer orientation that included information about punctuality and attendance and customer service standards with the public. Volunteer events included Movies in the Park and Rogers Hometown Hockey that took place at Iroquois Sports Centre.

KEY COMPETENCIES - ORGANIZATIONAL ABILITIES

•Chiefly responsible for organizing the busy schedules of five children from school age to high school that included nursing infants, changing diapers, walking children to and from school. Accountable for ensuring children attended various other medical and dental appointments

•Responsible for weekly grocery shopping, meal preparation and co-ordinating various menu selections for the family.

•On a regular and consistent basis, successfully multi-tasked food preparation with daily household cleaning activities such as washing clothes, sorting and folding of laundry items for all family members,.

CERTIFICATES AND ACCOMPLISHMENTS

ESSENTIAL SKILLS WORKSHOP 2019

Durham College - Courses included: Introduction, Operating Systems, The Digital World, Email, MS Word and Keyboarding

SOFT SKILLS SOLUTIONS PROGRAM 2018

EA Lovell Continuing Education Centre -Courses included: Communication. Teamwork; Personal Management, Problem Solving and Critical Thinking, Professional Development

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