NELSON VASQUEZ
*** ** ***** ** ***** Miami FL ***61 786-***-**** ********@*******.***
TECHNICAL SKILLS
• Software: Microsoft Office (Access, Word, PowerPoint, Excel, Visio, Project), Star Office, Antivirus, PC utilities (Hirens, PC doctor), etc.
• Hardware: Computer peripherals, Printer, scanner, etc.
• Operating Systems: Windows server 2012, 10, 8, 7, Vista, XP, 2000, Linux
(Distributions: Red Hat, Mandrake, Suse, Ubuntu, Centos).
• Networking: Switches, Routers, Firewalls, Cable Modems, Wireless routers, etc.
• Cisco routers series: 800, 1700, 1800, 1900, 2600, 2800, 3800, 7200, 7300, 7600, 12000
• Cisco switches series: 2900, 3500, 3700, 4500, 6500
• Cisco AP’s Series: 1800, 3500, 3700
• Monitoring tools: What’s Up Gold, Solar Winds, PRTG, Cacti.
• Routing Protocols: Static routes, RIPv1, RIPv2, IGRP, EIGRP, OSPF, BGP, MPLS.
• Switching Protocols: VLAN, VTP, STP, HSRP.
• Virtualization tools: VMWare, Virtual Box, Proxmox, Hyper-V. PROFESSIONAL EXPERIENCE
KOOLSPAN INC
SYSTEMS ENGINEER
(September 2017 – Present)
• Provide pre-sales technical expertise through technical and product presentations, product demonstrations, pilot implementations, beta program administration, and on-going technical consultation.
• Provide technical product demonstrations via web conferencing or in person
• Act as the Technical Account Manager within your target accounts. Take ownership of the technical relationship with our pre-sales customers to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
• Provide post-sales technical expertise through site assessment, deployment, architecture, on- site or hosted delivery, customer training, and post-sales technical account management, working with KoolSpan Operations/Customer Support to help us build a “white glove service” customer experience.
• Provide technical product training to customers and partners for product installers, administrators, and end users. Be able to perform training locally or remote. Assist in ongoing development and enhancement of superior training materials and courseware.
• Establish professional relationships and communications with internal product teams, external customers and management team.
• Maintain awareness of industry trends, emergent threats, and customer needs, helping to drive the KoolSpan roadmap
CONVERGIA USA
NETWORK ENGINEER:
(January 2017 – August 2017)
• Plan network installations by studying customer orders, manuals and technical specifications.
• Place orders for equipment, supplies and necessary tools for new installations.
• Prepare a site survey, installation and service acceptance for new circuits.
• Establish voice and data networks by running, pulling, terminating and splicing cables.
• Install telecommunications equipment such as routers, switches, phones, wireless routers, firewalls, etc.
• Troubleshoot circuits, equipment; identifying, correcting, or escalating problems.
• Document and labeling of network devices and cables; recording configuration diagrams and specifications.
• Maintain network by troubleshooting and repairing outages; testing network backup procedures and updating documentation.
• Maintain customers report by listening to and resolving concerns
• Keep supplies ready by inventorying stock and placing new orders.
• Provide pre-sales technical expertise through technical and product presentations, product demonstrations and on-going technical consultation. JACKSON MEMORIAL HOSPITAL
NETWORK SPECIALIST
January 2017 – February 2017
• Create and keep inventory of unused network devices.
• Process and follow up with all RMA’s for faulty network devices.
• Configuration of access points for installation at the main hospital campus.
• Troubleshoot any issues with the access points installed throughout the hospital. CONVERGIA USA
NETWORK ENGINEER:
(January 2016 – December 2016)
• Plan network installations by studying customer orders, manuals and technical specifications.
• Place orders for equipment, supplies and necessary tools for new installations.
• Prepare a site survey, installation and service acceptance for new circuits.
• Establish voice and data networks by running, pulling, terminating and splicing cables.
• Install telecommunications equipment such as routers, switches, phones, wireless routers, firewalls, etc.
• Troubleshoot circuits, equipment; identifying, correcting, or escalating problems.
• Document and labeling of network devices and cables; recording configuration diagrams and specifications.
• Maintain network by troubleshooting and repairing outages; testing network backup procedures and updating documentation.
• Maintain customers report by listening to and resolving concerns
• Keep supplies ready by inventorying stock and placing new orders.
• Provide pre-sales technical expertise through technical and product presentations, product demonstrations and on-going technical consultation. IT CONSULTANT:
(July 2009-December 2015)
Provide IT services to businesses and residential customers on the following: LAN and WAN support.
Structured wiring
Windows problems and installation
Apple devices setup and troubleshooting
Data recovery
Virus removal
CCTV Installation
Software installation
Hardware upgrade
Support for Windows Domain Server
CLIENTS PER TYPE OF PROJECT:
LAN, WAN, Computers and Software Support
Internos Intuitive Technology
One Call Computer Services
Merchant Services
Eco Graphics Media
Robert Cedeno P.A.
Others:
ITS Infocom – Wind Telecom (Installation of Router Cisco 12000) Crest Hotel, Miami Beach (Installation of Wireless Access Points on 2 buildings for 60 rooms) NOC CLARO EL SALVADOR – ITS INFOCOM:
LEVEL 2 NETWORK TECHNICIAN (Sept. 2006 – June 2009) Participated in the project of Implementing of IP MPLS network for Telecom El Salvador. Reviewed and solved technical failures related to customer links escalated from level 1 technician.
Gave support to field technicians on installations of customer's equipment such as routers, switches, etc. and failures of customer’s links.
Supported customers with failures on their networks. Troubleshooting Telecom’s LAN.
Configured customer devices such as routers, switches, access points, etc. Configured CORE devices such as BRAS routers, routers, switches, Access Servers. Monitored Telecom Networks and customer networks.
Documented about technical failures and test in ticketing system Altiris. ISERTEC EL SALVADOR:
NETWORK CONSULTANT (August 2004 – March 2006)
Designed solutions of structured wiring.
Designed and implemented network solutions for customers with devices such as switches, routers, access points, firewalls.
FONSECA COMPUTADORAS (EL SALVADOR):
COMPUTER/NETWORK TECHNICIAN (May 2002- July 2004)
Provided support to company users with problems with software, hardware, networking, e- mail, internet, etc.
Provided support and troubleshooting to costumers with Computers, LAN, WAN, peripherals, etc.
Configured customer equipment such as routers, switches, access points, etc. Requested RMA numbers for defective parts for Gateway, 3COM, and Cisco products. MINISTRY OF AGRICULTURE (EL SALVADOR):
IT HELP DESK (January 2002 – April 2002)
Provided support to users with problems with software, hardware, networking, e-mail, internet, etc.
EDUCATION
2000-2002 Don Bosco University (El Salvador, Central America) Associate degree in Networking. 2002 - Cisco Networking Academy Program (El Salvador) CCNA certification preparation. CERTIFICATIONS
• CCNP Routing and Switching 10/2014-10/2017 (Expired) CCNA Certification 04/2007, recertified in 10/2014. (Expired) 2005 - Ortronics certification standards of structured wiring and fiber optics. LANGUAGES
Spanish: Spoken, written and read at a native level English: Spoken, written and read at an advanced level. REFERENCES
Available upon request