Pharmacy Technician Customer Service
Resume:
CAROL JAROMAY
************@*****.***
I am a nationally certified and licensed pharmacy technician through PTCB. I also hold 2 state licenses in both California and Arizona. I am in the process of applying for my Oregon Pharmacy Technician license I offer over 20 years of experience in a wide variety of pharmacy settings. Working both in a hospital setting and retail setting. I have recently passed the PTCB Medication History exam. Skill Summary:
Retail, ordering of medications, count cycle, I.V.’s medications, Pyxis rebuilding Pyxis’s, inventory, teaching technician classes, auditing claims, reconciliation of medications, prior authorizations. Education:
Pima Community College, Arizona, Health Information Technology Program 2019-current Liberty Union High School, Brentwood, CA-Diploma 1992-1995
Experience:
Inpatient Pharmacy Technician-St. Joeseph-Westgate—2/20-3-25 Mixed I.V. medications as needed, filled patient medication bins, assisted with projects as needed, worked with Omnicell machines as needed..
Clinical Programs Pharmacy Technician 2- Humana -10/2018-Present Take inbound and outbound calls to Humana Members to provide them a way to save money on alternative medication from their current medication. Also make outbound calls to inform members of formulary changes and the alternatives that will be in place on the formulary, offer to fax information to Doctor and Members choice of pharmacy. Assist with projects as needed per Supervisor. Consultative Pharmacy Technician 2- Humana Pharmacy-2/2017-10/2018 Taking inbound calls from Humana pharmacy members, answering questions and resolving issues regarding mail order pharmacy inquiries, making outbound calls to Humana pharmacy members to discuss non-formulary medications and alternative medications as needed, interacted with Doctor offices and local pharmacies as needed, meeting metrics set by department, providing exceptional customer service.
Pharmacy Technician- CVS Pharmacy -2015-2017
Typed and filled prescriptions medications, interacted with Doctors and other local pharmacies as needed, worked closely with pharmacist and management to get claims approved, provided excellent customer service.
Inpatient pharmacy technician- Kaiser -2007-2013
Assisted with the opening of the hospital pharmacy in the last phase, mixed I.V. medications as needed, filled patient medication bins, assisted with projects as needed, rebuilding Pyxis machines as needed, assisted in training new technicians and interns. helped with ordering and stocking medication. Cashier/Pharmacy Technician- Kaiser -2005-2007
Assisting customers while they are picking up their outpatient prescriptions, stocking shelves to replace the over the counter (OTC) items, typed new prescriptions, answering phones, filled prescriptions when worked as technician. Completed and passed the Kaiser pharmacy technician class. Technician Instructor- Arizona Professional of Allied Health Pharmacy -2003-2004 Taught pharmacy technician classes.
Pharmacy Technician- Safeway -1997-2003
Typed and filled prescriptions medications, interacted with Doctors and other local pharmacies as needed, worked closely with pharmacist and management to get claims approved, provided excellent customer service.
Skills –
PC/MAC/WINDOWS/OUTLOOK/AS400/PYXIS/OMEICELL/EPIC/EPOST/CCP/CRM/WORKDAY/ARGUS/Type 40WPM/10 key to touch
Clerical filing/phones/scheduling/multitasking/etc.
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