Network Engineer Desktop Support

NABEEL AHMED, CCNA & AWS SA

Network Engineer

SUMMARY

Bachelor of Science in Network and Communications and Management, recently AWS Certified Solutions Architect, Cisco Certified – Routing & Switching and Security, looking for an opportunity as a Solutions Architect and Network Engineer. Proactive, team-oriented, and a quick learner, with keen ability to find technical solutions to problems. Works confidently in a team environment, acting as a leader to drive the group to accomplish IT/business goals.

CCNP Enterprise Core

oIllustrate the hierarchical network design model and architecture using the access, distribution, and core layers

oTroubleshoot Layer 2 connectivity using VLANs and trunks

oDescribe the enterprise network security architecture, including the purpose and function of VPNs, content security, logging, and personal firewalls

oOptimizing various routing protocols in order to enhance enterprise network environments

AWS Certified Solutions Architect Associate

oHands-on experience with AWS deployment and management services

oHands-on experience using computing, networking, storage, and database AWS services

oKnowledge of recommended best practices for building secure and reliable applications on the AWS platform

oAn understanding of the basic architectural principles of building on the AWS cloud and its global infrastructure

AWS Certified Cloud Practitioner:

oDefining AWS cloud architecture principles

oDeploying different services and methods within AWS Management Console

oIdentifying the AWS global infrastructure and core services

oRecognizing various account structures in relation to AWS billing and pricing

CCNA Security:

oImplementing NAT and security policies on Cisco ASA firewalls

oUtilizing different secure routing protocols to mitigate common Layer 2 attacks

oConfiguring administrative access on a Cisco router using RADIUS and TACACS+

oIntegrating and verifying SSL VPN by using ASDM

CCNA Routing & Switching:

oAssigning IP addresses and subnet masks on hosts and routers

oConfiguring router interfaces, static routes, and different routing protocols

oVerifying VLANs and trunking on Cisco switches

oDescribing functions of common security appliances and services to support communications

oExperienced with command line interface with Linux based operating system

MS Office, IT hardware and software end-user support, Remedy ticketing.

Completed 1-day project for Advocate/Walgreens: hardware setup, firewall setup, network cable patching, configuring DNS, etc.

PROFESSIONAL EXPERIENCE

Philips Healthcare Chicago, IL

Field Service Engineer 2 June 2017 – Present

Install, service, and test complex hospital IT networks.

Troubleshoot network issues to ensure acceptable quality of service.

Install patient monitoring equipment in both clinical and non-clinical environments.

Provide technical review of system configurations to ensure viability of system performance.

Manage hospital systems to follow real time patient data requirements.

ShopperTrak Chicago, IL

IT Help Desk Technician May 2016 – June 2017

Provide Desktop Support for local and remote ShopperTrak employees.

Respond to telephone calls, email, and call center tracking requests for technical support.

Monitor the Group mailbox for the help desk to create cases from submitted issues.

Manage user account in multiple systems, such as email and directory services.

Configure and administer Cisco Unified Communication Manager.

Migrate client VPNs remotely from one data center to another.

Sentinel Technologies Downers Grove, IL

Intern June 2015 – August 2015

Travel to Chicago Public Schools to upgrade wireless infrastructure, reconfigure computers/hardware to match upgraded network, replace old network equipment with new equipment, and provide technical troubleshooting.

DeVry Education Group Oakbrook, IL

Help Desk Analyst, Intern October 2014 – April 2015

Provide exceptional customer/systems support: password resets, escalating and routing tickets, troubleshooting hardware/software issues, and tracking all support calls in Remedy.

EDUCATION

DeVry University Addison, IL

Bachelor of Science: Network Communications and Management June 2016

GPA: 3.87/4.0; Presidential Scholarship, consistent Dean’s List recipient.

Relevant coursework: Networking and Security w/ Cisco, Scripting and Networking w/ Linux and Windows, VoIP, Network Management, Project Management.

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