Developer Service

Ankit Marwaha

Email: **************@*****.***

Mobile: +91-721*******

Career Objective

Looking for an opportunity in a reputed organization to excel in dynamic environment and working towards the unified goal of company’s and self-improvement through excellent work and quest to do & learn more all the time.

Extensive experience on Automation tools – ServiceNow, Selenium, ITIL v3, ITSM, Incident, Problem and Change Management.

Profile

Working as Infrastructure Analyst in Barclays Technology Center India.

4 years & 7 months of experience in developing and managing Service Management Tool – ServiceNow.

Experience in Technical Design, Development and Production Services for IT Service Management in Bank.

Good knowledge of Business domain and ITIL Processes.

Good Knowledge of Agile and DevOps.

Undergone Training on ServiceNow (Admin, Developer and Reporting & performance analytics and Fundamentals of Service Portal), .NET (VB, C#, ASP), DBMS (SQL and Oracle).

Technical Skills

Primary Skill : ServiceNow Admin & Developer, core Java, JavaScript, HTML & CSS

DBMS : SQL, Oracle 10g

Tools used : ServiceNow, Galaxy, SQL Studio, Oracle, Eclipse

Professional Experience

Project : ServiceNow

Company Name : Barclays Technology Center India Pvt. Ltd

Duration : Since Oct 2015 till present

Designation : IT Infrastructure Analyst

Role & Responsibilities :

ServiceNow – Working in team of 10 persons handling ServiceNow functionalities.

Played major role in upgrading ServiceNow instance from EUREKA à HELSINKI à JAKARTA à London à Madrid version.

Managing enhancements and defects in current service management tool following AGILE methodology.

Follow ITIL processes in workflows of ServiceNow modules such as Incident Management, Change Management, Problem Management, Configuration Management, Knowledge Management, Service Catalogs, Reports and Groups & Roles modules.

As a ServiceNow Developer, worked for enhancements & customization of modules in new version of ServiceNow – Geneva, Helsinki, Jakarta & Madrid.

Complete understanding of ServiceNow Integration via SOAP API & REST API.

Hands on configuration & implementation of ServiceNow mid servers to run feed files.

Worked in development of end to end Service Catalog requests defining workflows for recertification and users on boarding.

Hands on building different catalog items depending upon the requirement following the best practices of using Flow Designer and User Criteria.

Experience of working in different integrations (CERTNOW, NETCOOL) and automated the feed files.

Good knowledge in user access roles and generating email/SMS notifications.

Wrote business rules, client scripts, script include, script actions, UI Policies, UI Actions & UI pages to enhance existing functionalities as well as fixing defects.

Expertise in creating and maintaining Access Control Rules for securing application and providing the appropriate access users as per their role.

Created an interactive dashboard for team to display on command center wall board for continuous monitoring against complex performance issues.

Expertise in providing quick workarounds and Data Patching against fixes provided.

Hands on creation of events and notifications for all modules, certifications and critical system alerts.

Experience in handling on call support and major issues in production instance.

Good understanding on handling overall performance impact.

Expertise in troubleshooting and debugging code level issue and providing permanent fix.

Experienced in setting up configuration of SSO on ServiceNow instance.

Sharing and implementing new innovative ideas with team that in turn is beneficial for project development.

Built ServiceNow Automation Testing module end to end to minimize regression testing, resource and time.

Keep on practicing over personal instance for updating knowledge on new functionalities coming with latest version releases.

Active participation in daily huddle & weekly team meeting to discuss the productivity of project, various issues and new ways to improvise project’s efficiency.

Team Size : 8

Company Description : Barclays Technology Center India Pvt. Ltd provides end-to-end technology support to the Retail, Corporate & Investment Banking and Wealth businesses of Barclays PLC across the world.

Academic Projects

Project : Smart Orders (online restaurant)

Company Name : PicNframes, Chandigarh

Duration : Dec, 2014 to May, 2015

Designation : Intern

Role & Responsibilities :

This project is to transform current system of orders in running restaurant to automated application (Smart Orders).

Complete end to end development of Android application (planning, design, development, testing & User Manuals)

Good understanding on core Java concepts utilizing object oriented concepts.

Hands on Android development toolkit and Eclipse

Good knowledge of core Java concepts – Multithreading, Applets, Emails etc.

Expertise in customizing UI pages using HTML5, CSS3 & Java Scripting.

Hands on handling SQL database for Android application to store records.

Education

B-Tech in Information Technology from Global Institute of Management & Emerging Technology, Amritsar (2015).

SSC from Jagat Jyoti Senior Secondary School, Amritsar, State Board (2011)

HSC from Jagat Jyoti Senior Secondary School, Amritsar, State Board (2009)

Training Undertaken

Certifications

Grade

Android Application Development

A

C#.NET & ASP.NET

A

SQL Database Management

A

Soft Skills

Flexibility in working with Changing Environments and always ready to learn new things and take challenges and complete them with great enthusiasm.

Ability to work efficiently in a team as well as individually.

Excellent written and oral communication skills.

Highly process-oriented, innovative and hardworking.

Personal Details

Date of Birth : 4th February 1993

Address : Nanded City, PUNE 411041

Language Proficiency : English, Hindi, Punjabi

Hobbies : Making New Friends, Playing Table Tennis, Traveling and Surfing.

Strengths : Positive Attitude, Self-motivator, Honest.

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Pune ANKIT MARWAHA

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