Network Engineer Support

Rakesh Desai

**** ******** **** **, ************.TX 77459

Cell: 346-***-**** Email: ***************@*****.***

PERSONAL SUMMARY

Seeking a position with responsibilities to the reinforcement of technical skills, especially in support and networking area that challenges me to learn continuously and gives me the opportunity for professional growth and advancement.

COMPETENCIES

·Excellent communication skills

·Experience of problem resolution & quality assurance procedures.

·Able to communicate complex IT issues to suppliers and non-technical staff.

·Ability to work well in a team environment.

·IT security experience including anti-virus/malware, encryption deployment.

Technical:

·Operating Systems: Microsoft Windows 10,7 and many more.

·Software: Microsoft Office 0365, Many more software configures.

·Networking: DHCP, DNS, TCP/IP Protocols and Active Directory.

WORK EXPERIENCE

PD Accountant May 2014 – Present

IT Support Technician contractor (Remote Contractor)

Responsible for the installation and maintenance of IT equipment including printers, scanners, and many more.

Supporting customers using remote access technologies and by visiting client sites.

Setting up Networking (TCP/IP, LAN)

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

Troubleshooting networks, Printer, computer, Laptop etc.

Install and configure appropriate software and functions according to specifications

Develop and maintain local networks in ways that optimize performance

Ensure security and privacy of networks and computer systems

Provide orientation and guidance to users on how to operate new software and computer equipment

Organize and schedule upgrades and maintenance without deterring others from completing their work

Maintain records/logs of repairs and fixes and maintenance schedule

Identify computer or equipment shortages and place orders

International Data Corporation (IDC) IT Support Technician 2017 - 2019

Provide technical support for users in the EMEA region via remotely by phone or email, client computers running Windows 7 and 10 and the local technical infrastructure

Set up new client computers or reinstall for further use

Provide IT related introduction training to new hires

Provide orientation and guidance to users on how to operate new software and computer equipment

Liaise with IT operation colleagues to resolve local issues, resolve tickets assigned within the IT helpdesk ticket system and escalate tickets as appropriate.

Technical knowledge of operating system Windows 10,7 and more.

Support level familiarity with the Microsoft Office Suite

Professional experience with client hardware systems support

Enterprise level printer setup and maintenance

Enterprise cloud technologies

Vendor management - procurement

Client backup systems

Maintain IT equipment in the Meeting room and Conference Room Like Television, Projector, Video calling system Life-size and more other

Security entry-exit system,

Support the IP Telephony System.

Identify computer or network equipment shortages and place orders

Working Company High Priority Project:

Windows 7 Migration to Windows 10, Bit Locker Encryption, Create Hot Desk for Temporary user Many more ongoing projects.

Pret a Manger Jun 2006 – Sep 2018

Assistant Manager

Net Vision Web Technologies Pvt. Ltd, India May 2000 - Mar 2005

Hardware & Network Engineer

ACADEMIC QUALIFICATIONS

Professional Training

CompTIA A+ 220-901 Training from Power Cert. London Jan 2014

CompTIA N+ N10-006 Training from Power Cert. London Jan 2014

IT Practitioner training from EAST LONDON ITEC London 2006 - 2007

Certification

Level 3 Advanced Diploma for IT Practitioners (ICT System Support)

E-QUALS (CITY&GUILDS) Jan 2007

Cisco Certified Network Associate (CCNA) 2001

Small Industries Management Program (SIMAP) 2000

Computer Hardware & Software 1999

Professional Qualification

LAO Level 2 Certificate in Principles of Business and Administration (QFC) 2012

Lifetime Awarding by Qfqual London UK

BACHELOR OF COMMERCE 2000

References available on request

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