Engineer Cisco
Resume:
LINDA A. FERRELL
adcp1w@r.postjobfree.com
NETWORK ENGINEER
CORE SKILLS
Ekahau Wi-Fi modeling software
Aruba Mobility Master Controller
Aruba Airwave Controller
Cisco Spectrum Expert, AirMagnet
Over 10 years of experience with the United States Postal Service which is the nation's largest retail network with over 5 years working with wireless technologies
Project Management with attention to details
Experience with Cisco Support TAC troubleshooting, upgrades, patches and hotfixes
Command Line Troubleshooting
LAN/WAN, 802.11ac, TCP/IP
Layer 1, Layer 2 and Layer 3 troubleshooting
VLANs, VTP, STP, DHCP Snooping and QoS issues on Cisco Switches
Cisco WLC 2500, 3504, 5508, 7500 (Install, configure, support)
Cisco LWAPs 1131, 1142, 2602, 2802, CAP-3502 (Install, configure, support)
Cisco switches 2960, 3750, 3850, 6500, 6509, 6800, plus stacks (Install, configure, support)
Cisco Prime Controller
Aurba ClearPass
Experience with Cisco ISE configuration and troubleshooting
United States Postal Architecture and Procedures
VMware experience (Home lab DL380G6 with Web Sphere)
EDUCATION & CERTIFICATIONS
Associate Degree in Electronics Engineering Technology, LAKE SUPERIOR STATE UNIVERSITY - Sault Sainte Marie, Michigan
CCNA Route and Switch, 2008
CCNA Wireless, 2012
CCNA ISE, 2016
CCNP Implementing Cisco IP Switched Networks 300-115, 2016
Microsoft Certified System Engineer (MCSE), 2000
East Carolina University (ECU)
oCCNP exam taken 642-901 Building Scalable Cisco Internetworks, 2008
oCCNP exam taken 642-812 Building Converged Cisco Multilayer Switched Networks, 2009
PROFESSIONAL EXPERIENCE
Wireless Engineer for Bank of America (8/2019 – Present)
Configure Aruba Mobility Master Controllers 7205. 7210, 7240XM
Setup new devices and place Aruba APs on floor maps in Airwave
Aruba model 535, 325, 345
Cisco 5508 Wireless Local Controllers
Cisco WLC 2500, 3504, 5508, 7500 (Install, configure, support)
Cisco LWAPs 1131, 1142, 2602, 2802, CAP-3502 (Install, configure, support)
Cisco switches 2960, 3750, 3850, 6500, 6509, 6800, plus stacks (Install, configure, support)
Cisco Prime Controller
Wireless Network design using Ekahau design software 10.1
Team player on projects plus independent on my own when needed (Self-motivated, attention to details)
Follow the Banks strict protocol and procedures for security
Network Security Engineer for USPS Account (10/2018 – 8/2019)
Over 10 years of experience with the United States Postal Service which is the nation's largest retail network with over 5 years working with wireless technologies
Team player on projects plus independent on my own when needed (Self-motivated, attention to details)
Configure and support the AAA Radius and TACACS security for the Wireless LAN Controllers
Tier 3 troubleshooting and support of the Wireless LAN Controllers
Tier 3 troubleshooting from the client’s mac address to the access point on WLC to Identity Service Engine
Experience and knowledge on the 802.11 technology on Cisco Systems
Cisco LWAPs 1131, 1142, 2602, 2802, CAP-3502 (Install, configure, support)
Cisco WLC 2500, 3504, 5508, 7500 (support and troubleshoot)
Cisco switches 2960, 3750, 3850, 6500, 6509, 6800 plus Stacks
Experience with Cisco Support TAC troubleshooting, upgrades, patches and hotfixes.
Experience and Knowledge of LAN switch configuration and technologies like VLANs, VTP, STP, DHCP Snooping and QoS issues
Experience and knowledge on LAN infrastructure Cisco Switches (Layer 1, Layer 2 and Layer 3)
Experience with Cisco ISE (2.4) configuration and troubleshooting, using CIMC and VMware.
AAA TACACS+ and Radius to secure the network devices.
Use many applications to monitor the network, which provides the ability to identify and analyze telecommunications and network problems and deficiencies.
Use Hewlett Packard Network Automation (HPNA) application to view cisco switches and router configurations and to pinpoint and report or fix the problem before it becomes an issue to a postal site.
Cisco Systems (7/2017 – 10/2018)
Customer Service Engineer for Classified Network Services
Responsible for working cases with Classified and Non Classified customers
Primary technology is Identity Service Engine (ISE) and Access Control System (ACS)
24 x7 Call Center On Call duties
Responsible for working, updating, involving developers, till customers permission to close case
ISE, patches, upgrades, switch configuration, integration with WLC, PxGrid, AD, RSA
Radius, TACAC+, AAA, 802.1x, CIMC, VMware Vsphere
Network Security Engineer for USPS Account (10/2014 – 7/2017)
Responsible to ensure every network device has Postal Security applied.
Use many applications to monitor the network, which provides the ability to identify and analyze telecommunications and network problems and deficiencies.
Use Hewlett Packard Network Automation (HPNA) application to view cisco switches and router configurations and to pinpoint and report or fix the problem before it becomes an issue to a postal site. Currently on a team setting up the new Cisco Secure Access Control Server 5.6. (Importing users, network device groups and setting up polices.)
Gained excellent experience with Cisco ISE (2.1 v.3) configuration and troubleshooting, using CIMC and VMware.
Wireless Engineer (05/2012 - 10/2014)
Project Managed, designed and implemented upgrades to the United States Postal Service client's wireless architecture and infrastructure to current technology.
Experience with AirMagnet WiFi Analyzer and Ekahau analysis software to help design and upgrade the infrastructure.
Experience with Cisco hardware from switches to Wireless LAN Controllers including: Cisco WLC 4400, 5500, 7500, Cisco 6500, 2960, 3750 and Cisco LWAP 1242, 1142, 2600, 3502.
Recognized for superior customer service and support.
Cisco WLC 2500, 3504, 5508, 7500 (Install, configure, support)
Cisco LWAPs 1131, 1142, 2602, 2802, CAP-3502 (Install, configure, support)
Cisco switches 2960, 3750, 3850, 6500, 6509, 6800, 6880, 3750 Stack, 3850 Stack
Technical Solutions Cons III (05/2011 - 05/ 2012)
RANLAN Proactive Team member that troubleshoot projects from assignment to resolution.
Researched sites with obsolete equipment, originated the TEM request, specify the Cisco switch equipment and troubleshoot after the equipment installation.
Affectionately given the nick-name “Alligator” by team. (Once I latch onto a problem, I don't let go until it is working properly. I was promoted to Wireless Engineer.)
Technical Solutions Cons II (05/2008 - 05/2011)
Team Member that provided consistently high levels of service and rapid technical troubleshooting for the United States Postal Account, Surface Visibility Tier II helpdesk.
Ensure complete problem resolution by tracking progress on open trouble tickets from initial contact through final solution delivery and follow-up support.
Daily responsibilities include, Surface Visibility Servers, SAM, VTAPS, GBS, monitoring Light Weight Access Points using Cisco Wireless Control System Software.
Subject Matter Expert for GBS (Global Business Solutions) systems that managed implementation, configuration and maintenance of crucial service resources.
Promoted for providing effective communications with vendors to resolve escalated trouble tickets.
Electronic Data Systems (EDS/ HP), Raleigh, North Carolina
System Administrator (12/2000 - 05/2008)
Implement and maintain Computer Associates (CA) Unicenter Service Plus Service Desk, Knowledge Tools and the web interface.
The account was responsible for remotely maintaining the computers in the fields used to monitor the Aspect Call Manager phone system.
The team worked with several vendors, Verizon for the circuits to the SSA facilities. Aspect to maintain the phone system using Aspect Call Manager.
CAPITOL BROADCASTING COMPANY, Raleigh, North Carolina (1990 - 2000)
System Administrator - PC Specialist at the Corporate Office (1997 - 2000)
Worked on a team that provided customer service and desktop support across five different domains; completed hardware / software, server and network installations, upgrades, configurations, and system implementations.
Responsibilities required working effectively in remote administration and onsite field engineering roles to maintain workstations, business applications, and network connectivity at optimal performance levels.
Interfaced with vendors and provided technical training to clients to modernize NCNN newsroom by setting up Wire ready software on both front and back end and rebuilt the Dell 4300 server as file server.
Played a key role during projects to upgrade office IT infrastructure from legacy workstations to Windows workstations.
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