Customer Service Manager
Resume:
********.*****@*****.***
Giovanni Whatley
Objective
To secure a position that will utilize my skills and knowledge in customer service, office management, merchandising, public relations, problem solving, and efficiently executing Microsoft Office applications.
Skills
Experience in Microsoft Excel and Microsoft Word. I speak beginning level Spanish
Experience
January 2014 – January 2019 Jack Rabbit Boxing Gym
Office/Site Manager
Supervised staff and ensured department was functioning properly and facilities were clean
Ensured gym opened and closed in a timely manner to accommodate varied customer and boxer training schedules
Completed end of the monthly inspections of property to adhere to permit guidelines and specifications
Completed daily inspections of facility to ensure the environment was cleaned to code standards
Completed and secured enrollments of clients
Reviewed client information and ledgers, notifying customers of past due balances
Maintained computers system containing client information and ledgers
Processed payments for incoming customers
Organized and coordinated security for on-site events
Ensured invoices were coded to the appropriate general ledger account and paid in a timely manner
Completed inventory counts as well as maintained merchandising display
Ensure that gym equipment and boxing supplies were in working order and good quality
Maintained positive relationships with clients, boxers and vendors
Worked to ensure the best customer service was provided for internal and external customers
Answered high volume of calls daily assisting customer, vendors and city officials
Education
Long Beach Polytechnic High School Graduate 06/1993
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