Desktop Support Sales Representative
Resume:
Eliseo Reyes
***** ********* *** *** *****, NV 89138
**********@*******.***
Objective: To secure a long-term position with the possibility of future career growth and employment advancement.
Summary & Qualifications: Experienced and knowledgeable Identity & Access Admin with 20 plus years of providing IT Support for a large scale IT environment. In-depth knowledge of Identity & Access Management Tools.
Experience: June 2013 - Present Caesars Entertainment Las Vegas, NV
IAM Admin/Dev Lead
Managed Contractors working on Power Admin Project
Provide queue support and ensure tickets are being addressed in a timely and efficient manner
Provision Accounts in Active Directory, Exchange 2010 Environment, O365 Admin Center, SailPoint.
Provision AD Group Profiles, Security Groups, Service Accounts, Distribution Groups, Shared Mailboxes, Shared Calendars
Provision CMS Profiles, Authorization Codes
Provision LMS Profiles, Cashier Codes
Provision Broderick Access
Provision Showcase Access
Provision Stadium Access – PLEE Manager
Provision SSM/WINET
Provision IJWS
Provision Okta
Provision O365
Provision BEPS
Provision p-Series/AIX/Linux
Provision VPN access for Employees & Vendors
Provision Access for (POS) Info Genesis Universal Desktop
Provision Access for OpenBet Sportsbetting
Provision Access for Nexus Command Progressive Table Games
Provision Access Removal of System Access
Provide Application Support on IBM AS400 Systems
De-Provision of System Access
Document Policies and Procedures
Work on Weekly, Quarterly and Yearly iSeries Audits
Work on Weekly, Quarterly and Yearly Active Directory Audits
Work on various projects related to RBA – Role Base Access – SailPoint IdenityIQ
Title31 Experience
Active Directory Administrator
AS400 Administrator
Power Admin Administrator
O365 Admin
Okta Admin
Juniper SSL VPN
Pulse Secure VPN PSA
Firewalls
TCP/IP
DNS
NIST
HIPPA
SOX
Power Shell Scripting
Knowledge of LDAP - Active Directory
Knowledge of FIM – Forefront Identity Manager
Knowledge of Sharepoint
Knowledge of ITIL
Knowledge of LAN/WAN Protocols
Knowledge of Service Now - Ticketing System
Knowledge of Remedy Ticketing System
Knowledge of Foot Prints Ticketing System
Provide the necessary support for clients to meet their business needs. Evaluate existing workflow and recommend alternatives
Provide detailed and effective communication to internal team and clients
Monitor all high level users and investigate any discrepancies
Contribute to the general understanding and promotion of new and existing information security standards, solutions and tools
October 2010 - May 2013 Americold Logistics Las Vegas, NV
IT Support Analyst
Provision/De-Provision Accounts in Active Directory, Exchange 2010, VPN, AS400, Concur, Microsoft Lync, Shoretel, BES
Configure/Setup Label Bar Code Printers in AS400
Provide AS400 Support
Administer Windows 2003/2008 Active Directory, IT Security Groups, Group Policy
Provide IT Support both Hardware/Software related at all Americold Warehouse locations
Order/deploy/configure PC's, Thin Clients, Printers, on the Americold Network
Configure wireless access points for all hand-held devices, VMU's (vehicle mount units) forklifts for Henderson Warehouse
Setup Shortel Switch in Data-Center for Henderson Warehouse
Assisted and migrated over 350 + mailboxes from Exchange 2003 to 2010.
Assist in the SharePoint IT Documentation Process
As part of the disaster recovery process run tape backups at our Super-Nap location
Knowledge and understanding of Citrix Virtualization Environment, XenApp, Citrix Receiver
Configure VPN for external/remote users
Remote into PC's using VNC, Team Viewer, Join.Me to troubleshoot issues internally and externally
Keep inventory track of all Hardware PC's, Printers, Monitors, Scanners, Fax Machines
Understanding of LAN/WAN Protocols and Equipment
Provide Windows 7, Windows 8 Software Support
Troubleshoot Microsoft Lync Issues
February 2006 - November 2009 Abrazo Health Care Phoenix, AZ
Data-Center Operations Technician
Provision/De-Provision Accounts in AS400, MS4, MC400, HPF & HPP, Active Directory, Exchange 2003, Heat, Orbit, Exit-Care
Operate and monitor console systems and peripheral equipment to determine point of equipment or job failure.
Perform system backups, disaster recovery test, load tapes, for the following systems; OAO, MC400, AS400, Veritas Tape Backup, Vital Works TMC Advanced Imaging System, McKesson System.
Maintain Operation records and logs of machine utilization and production
Remote into PC's to troubleshoot hardware and software related issues
Develop and implement Quality/Control procedures and training
Develop tracking tools using Microsoft Word and Excel
Provide Help Desk/Desktop Support
Understanding of LAN/WAN Network Protocols and Equipment
Troubleshoot Printers, Faxes Machines and Scanners
Provide Windows Vista & XP Software Support
April 2001 - November 2005 Maricopa County Hospital Phoenix, AZ
Computer Operator/Help Desk Technician
Provision/De-Provision Accounts in AS400, MC400, OAO, Novel, Active Directory, McKesson Star HBOC, Exchange 2003
Responsible for daily computer operations, including tape backups for Clinstar/Finstar, Chartmaxx, OAO, MC400 and AS400 Systems.
Remote into PC's using LANDesk Program to troubleshoot Hardware/Software related issues.
High proficiency levels with Computers Hardware/Software configuration.
Develop and implement Quality/Control procedures and training.
Develop tracking tools using Microsoft Word and Excel.
Provide Help Desk/Desktop Support.
Understanding of LAN/WAN Network Protocols and Equipment.
Provide Windows NT (2000) Software Support.
November 2002 - December 2002 DC Comphix Phoenix, AZ
Computer Consultant/Sales Representative
Build and Network Computer to meet clients requirement needs
Create Wrappers for special occasions for companies and individuals
Consult business in there imaging needs.
June 1996 - April 2001 Sears Tucson, AZ
Computer Client Care Representative
Assist customers in English and Spanish with computer related problems including hardware/software configurations trained in multiple OS
Install hardware/software and configure computers and there peripherals.
Provided and administered training for individuals
Maintained inventory parts control for Computers, Printers, Scanners and Fax Machines
Education: Pima Community College Tucson, AZ
1996 – 1998
Information Systems
Sunnyside High School Tucson, AZ
1991 – 1995
Honors Student
References Available Upon Request
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