Psychotherapist Couple and Family
Resume:
Claire Dumouchel
Montreal, Quebec, H4E 1H9
Phone: 514-***-****
Email: ******.***********@*****.**
Highlights of Qualifications
Department Manager with extensive experience in leading a team of up to 75 employees in servicing the North American customers with $800M sales volume.
Strong leadership skills demonstrated in developing and implementing business plans with profitable results and in creating a positive and motivating work environment.
An analytical and versatile thinker who shows strength in recognizing and solving problems.
Professional Experience
ARGYLE INSTITUTE Nov., 2017
Psychotherapist couple and family
Private practice
ARGYLE INSTITUTE May, 2015
Internship student in MFT program
Participate in group & individual supervision
Write assessment report of clients
DOMTAR INC. 1990-2005
Manager Customer Satisfaction and Process Improvement (2000 – 2005)
Manager Information Technology (1998 – 1999)
Manager Customer Service (1993 – 1998)
Sales Representative (1990 – 1993)
Transferred to four managerial positions during career at Domtar Inc.
As Department Manager, responsibilities encompassed three major areas;
Leadership, Customer Service and Finances
Leadership
Provided leadership for a staff of up to 75, including supervisors and non-union associates.
Conducted annual performance reviews on direct reports and ensured that all associate reviews were completed and reviewed.
Used monthly associate group meetings and annual one-on-one interviews with every associate to improve the work environment.
Nurtured employees to become a high performance team by directing, coaching, delegating for experience and mentoring.
Communicated vision for servicing and shared results with staff to ensure everyone knew where they fit in and how they could make a difference.
Customer Service
Implemented a corporate service model in a positive, timely manner.
Used North American Customer Satisfaction Surveys to develop, implement strategies and processes in order to cash business process.
Implement an ERP information technology system for an integrated service through all departments.
Implement the e-paper internet site for customers
Log ongoing customer feedback to identify and improve customer satisfaction.
Finances
Developed detailed annual budgets operating expenses ($3M) to achieve corporate profit model.
Continuously reviewed monthly and quarterly financial statements and implemented action plans.
Won Domtar Awards for best Customer Service in North American in 1995.
Pulp and Paper Research Institute. 1987-1990
Laboratory technician
Education
DESS perinatal psychology 2019
UQAM, Montreal, Quebec
M.A. Counselling and Spirituality, 2016
Saint Paul University, Ottawa, Ontario
Professional Diploma in Individual Counselling, 2010
CRAM, Montreal, Quebec
BACHELOR in Business Management, 1998
HEC, Montreal, Quebec
DEC in Analytical Chemistry, 1987
College of Valleyfield, Valleyfield, Quebec
Professional Association
Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec - Permit of Ordre des psychologues du Québec
Volunteer Experience
School Advice Council at École Coeur-Immaculé-de-Marie (Montreal)
Held positions of President, V.P., Secretary for 8 years
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