Attends to customers compliant and input all data on ERP and CRM

BAKARE `

SIKIRAT YETUNDE

BUSINESS ADMINISTRATION CUSTOMER SERVICE

ACCOMPLISHMENTS

• Create and analyze special customer service reports for management and field personnel.

• Analyze and resolve issues across multiple processes end to end.

• Analyze individual quality, customer satisfaction, and productivity performance based on quality monitoring results, and customer service satisfaction details from reports.

• Develop detailed documentation of actions taken; ensure that all documentation is well maintained.

• Answers random questions from various clients and build a working relationship.

• Ensure timely follow up with client requests/complaints. CONTACTS

Yaba, Lagos State.

+234 70 3031 7333

***************@*****.***

CAREER OBJECTIVE

PROFILE SUMMARY

ACADEMIC

QUALIFICATIONS

HND - Business Administration

Lagos State Polytechnic.

(in-view).

Seeking a position in a well reputed

organization where I can utilize all my

knowledge and competencies in a better

way to support the organization core

services.

Personnel with Ten (10) years of work

experience and proven track records as a

Customer Service Representative.

BSY

Feb 2018 - Date.

Customer Service Representative

Simba Industries, Lagos.

1. Took full ownership of customer issues and ensured total complete customer satisfaction of problem resolutions.

2. Managed concerns and queries of customers efficiently and promptly. Provided advice and solutions in response to customers' inquiries, matched and promoted company services to meets customer needs and maximize conversations.

3. Managed work exchange program related casework on a daily basis. Maintained awareness of new business opportunities with customers. 4. Ensured customers get satisfied and returned for additional business opportunities.

Mar 2010 - Date.

JOB FUNCTIONS

Customer Service Representative

Simba Industries, Lagos.

OND - Business Administration

Lagos State Polytechnic.

2017.

SPECIALIZA TION

PROFICIENCY

• Familiarity with dealing with consumers of educational products and services.

• Outstanding knowledge of supervisory and managerial techniques and principles.

• Proficient in the Microsoft suite of products.

• Proficient in implementing strategic processes, including project planning.

• Amazing ability to understand and work with complex relationships.

• Outstanding ability to empower teams and leaders to do their best work and catalyze the growth and high-performance of those around them.

• Uncommon ability to build partnerships and relationships of trust with partner organizations.

• Proficient in accurately analyzing information, situations, and procedures to define problems and formulate conclusions.

• Familiar with Information management, focusing on organising and planning.

• Extreme ability to recognize and execute selling opportunities.

• An outstanding ability to multitask in a fast-paced environment.

• Uncommon ability to handle problems in a confident and professional manner.

• Extreme ability to establish and implement long range plans working within budget and develop and provide rationale for realistic revenue goals.

• Outstanding knowledge of effective sales strategies/marketing concepts.

• Profound knowledge of administrative procedures.

• Good understanding of all aspects of Treating Customers Fairly and other relevant legislation.

Communication

Management

Customer Service

Ms Office

Planning & Organizing

Problem Solving

BAKARE

SIKIRAT YETUNDE

Business Administration

Enterprise Resources Planning

Customer Relationship Mgt

PROFESSIONAL SKILLS

TRAININGS

Kaizen & 5S Philosophy

4 Quarters Consultant Ltd.

2018.

Excellent Customer Service

Emprowess.

2017.

Contact this candidate