Customer Service Manager

Alicia Davis

Telephone: 512-***-****

Email: adcoqf@r.postjobfree.com

Summary

I am a matured professional that excels in times of adversity. Being professional is a choice. I have over 4 years of experience in the apartment leasing industry and a proven track record of excellent customer service and sales. I am looking for a company to challenge me. A company which I could excel with the opportunity and the guidance to do so.

I’m very reliable and find learning new things easy. I am not afraid of hard work and give back to my community by providing medical services to our Army National Guards as well as other branches of our guard and reserve forces in my spare time.

Qualifications:

Mesa Verde Apartments Austin TX Aug 2018- Present

Leasing Professional

Experienced in working with software programs such as Microsoft Office, Onesite, Lead2Lease and Blue moon

Excellent verbal and communication skills

Show prospects vacant apartments, explain pricing and lease terms, process rental applications

Assist existing tenants with maintenance requests and customer service needs.

Marketing property, preparing lease documents and screening prospective tenants to qualify them for residency

MDR Staffing Houston TX Sept 2017- June 2018

Leasing Professional

Assigned as living area complex manager during the weekend

Responsible for security of the area, setting alarms, providing area maintenance, and key assignment to new residents, etc.

I led my own marketing events by making my own marketing materials and distributing the information about our facility to draw in potential residents

Alicia Davis

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Urban Academic Village (UAV) Houston TX Sept 2015 - 2017

Leasing Professional (Student Living)

Selected from among my peers by the UAV director to work as the residential assistant

Administered initial consultation for inbound students, both freshman and seniors

Provided room assignments

Responsible to be on-call bi-weekly

Coordinated monthly meet and greet programs for students

Conducted physical security inspections in student living areas to uphold school standards and policies

Technology

Microsoft Office package: Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access, Microsoft Outlook

Onesite

Lead2Lease

Blue moon

Yardi Systems

My WorkDay

Education

Bachelor of Business Administration in Management

Volunteer

Dental Health Management Solutions Austin TX Mar 2016 – June 2018

Independent Contractor (Volunteer)

Provided services as an independent contractor to a military customer base

Excellent verbal and communication skills

Demonstrated ability to work under pressure

Processed more than 1000 service men and women for pre-deployment readiness medical screenings

References upon request

Contact this candidate