Desktop Support Engineer
Resume:
OBJECTIVE
A result – driven IT Professional Extensive experience in engineering administration and
support of information system. Strong “hands on” technical knowledge with Certification and to make a tremendous mark for myself in today’s fast expanding horizon of the global IT scenario. PROFILE
19+ years of professional experience in System Administration, Network & Desktop Support, IT Recruitment,Teaching and Management.
Adept at communicating effectively with customers and staff.
Completed ADHSN “Advance Diploma in Hardware Servicing & Networking” PROFESSIONAL EXPERIENCE
Proms Infra Developers Private Limited & Technologies Apr’ 2012 – Feb’2020 Reason for Leaving :Company got shutdown
Role: Manager (IT Technical & Administration)
Responsibilities:
Installing and configuring Windows servers & OS
Creation and management of users and groups
Rights management
Backup and restoring critical data
TCP/IP Networking
Configuring and Servicing Line matrix printers (IBM, Printronix, and LIPI)
Configuring and Servicing DOT matrix printers
Servicing and maintaining color and laser jet printers.
IT Recruitment (for US & Domestic)
Night Shift (Part Time) Shakthi Info Solutions, Anna Nagar June & July 2019 (2 Months) Reason for Leaving :2 Month contract only
Role: US IT Recruiter
Thamarai International School, Thanjavur. Oct’2010 – March’2012 Reason for Left: Change location to native place after marriage Role: System Administrator
Responsibilities:
Troubleshoot and maintenance of Windows 7, XP, 2003 & 2008 Server.
LAN installation, configuration, and support and IOS update
(Cisco routers, switches, firewalls, concentrators).
Configured routers between sites, IP Sec LAN-to-LAN.
Troubleshooting Network issues.
Supporting application software products.
Taking care of daily & weekly backups.
Optimize LAN Using performance reports and monitoring the applications.
Installation of device drivers & hardware component. Managing User accounts using Active Directory.
IT MANAGER/DESKTOP ENGINEER/SYSTEM ADMINISTRATOR/ IT RECRUITER(US) S.BABU
Plot no 38, First 1st floor, Sarathy Nagar Extension 13th street, Kadappa road EB office backside, Puthagaram, Kolathur, Chennai – 600099. Mail Id : adcopq@r.postjobfree.com
adcopq@r.postjobfree.com
Edify (DRS Education) School July 2009 – Sep 2010
Reason for Left: Better Opportunity cum New Risk
Role: IT Head Coordinator
Responsibilities:
Responsible for delivering support through telephone, desk- side visits and email.
Backup & Restoration. Problem reporting & rectification.
Data Access control & security, Work as communicator.
Responsible for helping all departments for IT applications.
Maintain documents of work perform during the day.
Troubleshooting & maintenance of LAN.
SAAD Group of Hospitals, Schools & Hotels, Saudi Arabia. July 2008 – June 2009 Reason for Left: Contract for 1 year only.
Role: Network Coordinator
Responsibilities:
Close monitoring and supervision of subordinate staffs ensuring effective use of Networking.
Monitoring of work methods in accordance with policies, procedures and job task manuals.
Assists in structuring UTP & Fiber Optic Cables.
Assists in fixing wireless devices in the premises.
Performs employee evaluation.
Checks for maintenance of computers & Trouble shoot the problems.
Solving All Hardware & Networking problems by proper Service Methods.
Magnanim Systems (Service center for TVS, LENOVA). Jan’02 – June 2008 Reason for Left: Career Growth & Development in skill, Future, etc.., Role: Desktop Service Engineer (Senior) @ Team Leader Responsibilities:
Proper role in leading the team members for onsite warranty coverage.
Make proper structure for networking the multiple computers using Hubs & Switches.
Servicing the all type of Printers, Scanners and Copiers & Fax. PV Polytechnic College. Jan 2000 – Dec 2001
Role: Lecturer @ Department Head
Responsibilities:
Theoretical & Practical coaching in Hardware, Networking, Assembling & Installations. AUM Computers Pvt Limited, Pondicherry Jun 1998 – Dec 1999 Role: IT Hardware Technicain @ Executive
Responsibilities:
Hardware Service along with OS Installations & Application Maintennace. TECHNICAL QUALIFICATION:
HARDWARE:
Assembling, maintenance and troubleshooting of Pentium systems and other as well.
Performed installation of Pc’s.
Troubleshooting and installation of Windows 7/XP/2000/Vista OS.
Tweaking and configuration of Desktop Services.
Outlook configuration/troubleshooting a Exchange/POP/SMTP.
MS office Installation and configuration
Installation & configuration of LAN, Printer, Modem, Scanner.
Installation of device drivers & hardware components. NETWORKING:
Maintaining the office network
Implemented SNMP on devices to allow for network management.
Implemented traffic filters using Standard and Extended access-lists.
Troubleshooting network connectivity.
Setting of small & medium sized networks with bus & star topology.
Network devices Repeater, Hub, and Switches & Routers etc.
Sub netting & IP Addressing.
Routing Protocol (OSPF, EIGRP, IGRP and RIP).
FTP, IIS Server administration, MSIE, Configuring Router.
TCP/IP Ethernet Networking, Wireless Network in LAN. LAN / WAN TECHNOLOGIES :
Ethernet, Frame Relay, X.25, VLANs.
OPERATING SYSTEMS:
Windows XP, Windows 2000 Professional, Windows Server 2003 & 2008 professional and Windows 7 & vista.
RELEVANT PROFICIENCY:
Local Area Network hardware and software administration, design, installation and configuration.
Backup Exec, network backup software.
Microsoft Outlook, Access, Word, Excel, PowerPoint, and Publisher.
TCP-IP Ethernet Network, DHCP and static IP addressing.
Help Desk, end-user Local Area Network Hardware and Software support.
System Documentation, Inventory, and Standard Operating Procedure.
Adobe Photoshop, PageMaker, Corel Draw & Lotus Smart Suite. EDUCATIONAL QUALIFICATION:
B.Sc (Computer Science) Adhiparasakthi College, Madras University.
ADHSN (Advance Diploma in Hardware Servicing & Networking).
M C A (ICE, Madras University) 2
nd
year Discontinued @ 2001
M B A (IDE, University of Madras) Batch : 2012 -2014 INTERESTS:
Watching Movies, Reading Books, Listening Music, Browsing Internet & Watching Reality Shows.
REFRENCE:
Mr. M. Elumalai
Retd; Deputy Secretary, CM cell,
Secretariat, Chennai.
Mobile: 944-***-**** Ph: +91-44-268*****
PERSONAL PROFILE:
Parent Names : Father - Mr. R. Subramani Mother – Late Mrs. S. Dhanalakshmi Date of Birth : 24-08-1976
Sex : Male
Nationality : Indian
Marital Status : Married (Family Person) Spouse Name: Mrs. B.Vijaya Chithra Languages Known : English, Tamil, Hindi (Read & Write) Permanent Address : Plot No : 207, 2
nd
Main Road, II Avenue, Pallavan Nagar
Thiruverkadu,Chennai – 600077. Tamilnadu, India.
Passport Number New: L3791652 Date of Expiry : 17-09-2023 Old: E6594965 Driving License TN16 201*-******* Valid up to 23-08-2026 DECLARATION:
I hereby declare that the above -mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Place:
Date:
(BABU .S)
Contact this candidate