Scrum Customer Service

ANTHONY HEARD

SAFe Scrum Master SAFe Agilist Agile Coach Facilitator Kanban Facilitator Mentor Educator Teacher Motivator

Areas of Expertise:

Kanban and Scrum Implementation

Risk Management (ROAM) Coaching

Scaled Agile Framework (SAFe)

Individual and Team Coaching

Facilitator and Influencer

Continuous Improvement Techniques

Agile Games and Workshops Delivery

Enerprise SDLC

Capacity and Release Planning

Product Backlog Health Management

Stakeholder Management

Story Writing/Splitting/Estimating Training

Education / Certificate(s):

Master of Business Administration (MBA)

Ohio State University

Bachelor of Business Administration (Accounting)

Prairie View A&M University

Continuous Delivery & DevOps

University of Virgina, Darden School of Business

Certifications:

SAFe 4.6 Agilest (SA) ®

SAFe Advanced Scrum Master (SASM) ®

ICP-Agile Coaching Certified (ICP-ACC)®

ICP-Agile Team Facilitator (ATF) ®

Agile Project Management Tools:

Atlassian Jira, Atlassian Confluence, CA Central, VersionOne, MS VSTS

Experience:

Mar 2019 – Present JPMC (On assignment) Plano, TX

Scrum Master; Platform Balancing Team

•Owned, advocated, and taught Agile principles (i.e. Scrum, Kanban, Lean), ensuring that the teams were always following the frameworks and looking for opportunities to continuously improve.

•Accountable for guiding, coaching, mentoring, and training teams in scrum methodologies and assisting the team in implementing Scrum priniples to drive incremental improvement.

Helped the team implement continuous process improvements, development, testing, and risk managgement techniques based on retrospectives and stakeholder feedback.

•Championed and led the institutionalization of Behavioral Driven Development (BDD), Test Driven Design (TDD) based Gherkins Acceptance Testing priniciples.

•Helped the teams understand how to foster trusting and safe environments where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on open dialogue, healing, conflict resolution, and problem-solving.

•Developed and facilitated workshops to address identified gaps in knowledge utilizing Agile games, 1-on-1 mentoring, and coaching of Scrum, Kanban, and Lean practices.

•Educated teams on how to foster trusting and safe environments where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on open dialogue, healing, conflict resolution, and problem-solving techniques.

•Prepared clear, consistent and realistic status reports showing accomplishments, milestones, key performance metrics (burndown, burnup, cycle time, throughput, backlog aging reports, last day close, and testing metrics) for delivery teams, and domain leadership.

•Helped the teams understand and implement a different way of working in a DevSecOps environment.

Dec 2018 – Mar 2019 Verizon (Enterprise Transformtion Project), Irving, TX

Sr. SAFe Scrum Master and Agilest; Infratructure Circuit Build Team

Lead a ten (10) member geo-graphically distributed team focused on work that impacted teams on Agile Release Trains that shared cross team dependencies and risks across mutiple integrations points.

Coordinated the execution of thirty (30) features across multiple Scrum Teams with a focus on scaling Agile to manage cross team dependencies.

Supported and educated Product Owner on how to prioritize, prepare, and mature feature backlog to maximize time and effort to delivery prior to Program Increment.

Contributed and attend Agile Release Train ceremonies and events, such as the Scrum of Scrums, ART Syncs, Program Increment (PI) Planning, Inspect and Adapt workshops.

Facilitated preparation and readiness for ART events including PI Planning, System Demo and Inspect and Adapt.

Led the release planning with multiple teams and resolved conflicts and guided the team toward the right balance on trade-offs for feature requirements and dependency between the teams.

Provided training and coaching in Scaled Agile (SAFe) principles and practices to delivery teams, Product Owners, Scrum Masters, and program-level leadership to facilitate the adoption of the digital transformation.

Sep 2018 – Nov 2018 USAA, Plano (On assignment), Plano, TX

Sr. SAFe Scrum Master; AI Conversational Enablement Banking

Holding team accountable for delivery commitments and identified when commitments were at risk, and helped team determine possible solutions to achieve goal.

Responsible for implementing, facilitating, and enabling Agile processes (SAFe, Scrum, Kanban) at the program, feature, story, and team level.

Coached and educated Product Owner in maintaining and prioritizing the Product Backlog; writing and breaking down User Stories; and, protecting the team from uncontrolled injection of work.

Responsible for the successful implementation of assigned features and backlog items by ensuring that all the required elements are appropriately understood, documented, owned, and actioned by the team.

Apr 2018 – Aug 2018 Express Scripts (Agile Transformation COE), Franklin, NJ

Sr. SAFe Scrum Master, Speciality RX Processing (Pega Case Management)

Worked with teams involved in highly iterative and interactive development cycles while collaborating with team members such as: software developers, architects, interface designers, product owners, testers, and any involved stakeholders.

Scheduled, coordinated, and facilitated sprint planning, daily scrum huddles, backlog refinement, story grooming, sprint review, and retrospectives.

Encouraged multiple teams to work vigorously to their full potential, but also protecting them by preventing over-commitment to what is truly achievable within any given time-boxed sprint cycle.

Responsible for tracking and reporting on team progress using sprint reports, velocity charts, burn down graphs, control charts, and commitment/completion percentage trend diagrams to help team focus on incremental improvements.

Jan – Apr 2018 Express Scripts (Agile Transformation COE), Franklin, NJ

Sr. SAFe Scrum Master, Government Reporting System

Excelled in organizing and facilitating Scrum ceremonies, coaching team on identifying improvement opportunities to optimize velocity, lead time, cycle time, throughput, and organic growth, while mitigating risk and dependencies.

Delivered hands-on coaching to individual teams in all aspects of Scrumban, including but not limited to daily routines, self-organization, collaboration, iterative development, managing flow and limiting work in progress (WIP).

Simplified transparency, Way of Working (WoW) and adoption of Scrum, Lean, and Kanban along with the usage of agile methods to track and communicated overall team progress.

Identified gaps in knowledge and addressed them through learning workshops, gamification, 1-on-1 mentoring, and coaching of best Scrum and Kanban practices across teams.

Jun 2017 – Jan 2018 Tony Hear DBA, Carrollton, TX

SAFe Scrum Master and Certified Kanban Coach (Freelance)

Oct 2016 – Jun 2017 Mr. Cooper (On Assignment), Irving, TX

Scrum Master

Enterprise Master Data Migration Projects (Custom Interface Migration Tools):

Worked with Program Managers and Product Owners to ensure that product backlog items were maintained, groomed, and prioritized for team consumption on a regular basis for at least two Sprints.

Web Services Customer Service Portal (Okta Identify Cloud Solution):

Worked with Product Owners and other vested stakeholders in crafting epics, user stories, and tasks to ensure that all needed information were captured in the agile project tracking tool of record.

Collaborate Product Owner to define, analyze and communicate product roadmap alignment with business objectives supported with business cases and continuous customer feedback during product demonstration to all vested stakeholders.

Mar 2016 – Oct 2016 Colonial Savings (On Assignment), Fort Worth, TX

Scrum Master; Digital Tranformation Project

Led the transition from Waterfall to Agile Methodologies to implement a GT Software integration and migration bundle to port customer records from an A/S400 Mainframe platform to .NET/Windows environment in a record twelve sprints (six months). Eliminated an estimated annual $1,000,020 in mainframe hardware, and software licensing fees.

Supported the team in decomposing a data entity diagram into Data Discovery, Data Transformation, and Data Validation stories that allowed them to create a healthy backlog to burndown using an agile project management approach (i.e. scrum, Kanban, and waterfall)

Thought/Mentored/Coached Scrum team and leadership on emerging Agile, Lean and Engineering practices.

Coached teams on how to construct white boards for feature, story, and release mapping to reduce WIP limits, reduce throughput, cycle times, and better plan for release planning.

May 2015 – Dec 2015 Fleetride (On Assignment), Irving, TX

Scrum Master, Accounts Payable Invoice Automation Project

Aug 2014 – Feb 2015 Heartland Automotive, Irving, TX

Scrum Master

Feb 2014 – Aug 2014 Health Management Systems (On Assigment), Irving, TX

Scrum Analyst

2012 – 2013 Essilor of America (On Assigment), Farmers Branch, TX

Business Analyst

Contact this candidate