Customer Service Desktop Support

Jhoanna Hodge

**** *** ******, **********, ** *5006 / 469-***-**** / ***********@*****.***

Customer Service / Spanish / Administration / Marketing / Designer

SUMMARY OF QUALIFICATIONS

Areas of Expertise:

Bilingual (English/Spanish)

Team Building

Problem Resolution

Leadership

Follow Procedures

Self-Motivated

Work Under Pressure

Training

Interpersonal Skills

Desktop Support

Analytical Skills

Organizational Skills

Communication

Negotiations

Planning / Coordinating

EDUCATION

BS in Administration and Marketing: CUAM - Collegiate University of Administration and Marketing

TECHNICAL EXPERTISE

Windows 7, Vista, XP, 2003 and 2008, Microsoft Excel, Word, Power Point and Outlook

PROFESSIONAL EXPERIENCE

Gowns of Grace – Dallas -Seamstress 2019 -TO PRESENT

Responsible for training of new employees

Follow-up with customers to ensure satisfaction

Alterations and designs

GALLS – Carrollton - Team Leader 2019 -TO PRESENT

• Assist with training and development of Warehouse personnel.

• Schedule and monitor courier trips ensuring efficient travel routes.

• Monitor employee performance and attendance, ensuring maximum proficiency and productivity.

• Perform shipping and receiving duties, recording and checking quantity and quality of shipment received, inputting received shipment into computer system and forwarding notification to recipient.

• Responsible to make arrangements for pick-up by the carrier specified on the purchase order.

• Maintain the work area and equipment in a clean and orderly condition.

• Processing and sorting all incoming and outgoing mail.

• Metering USPS mail and UPS/FedEx pick-ups and USPS, inputting shipment details into computer system.

Galls – Carrollton - Supervising and making alterations to Uniforms for police 08/2016 – 03/2019

Responsible for the training of new employees

Assist other employees, working as SME, to make sure alterations are properly done

Follow-up with customers to ensure satisfaction on their alterations

Monitor quality on alterations and make sure superior quality of the product is delivered

Help manager with interviewing new hires and creation of schedule

Stardust – Plano - Supervising and making alterations to bridal dresses 08/2012 - 08/2014

Responsible for training of new employees

Follow-up with customers to ensure satisfaction

Alterations and designs

Munoz Income Tax – Dallas - Accounting Assistant 01/2012 – 08/2015

Preparation of taxes

One on one Consultation with customers in reference to taxes

Educate customers on tax laws

File electronic for customers

La Mariposa – Venezuela Owner 08/2010 - 11/2012

Oversee daily operations of the company

Institute a responsible staff

Direct and create all aspects of the business

Administration, ordering all supplies for the operation of the business

Establish customer confidence by having a professional and caring business

Government of Carabobo (Venezuela) – Administrative Support 04/2004 - 08/2010

Train new employees by showing necessary procedures

Maintain highly confidential files

Extensive customer interaction and provide efficient customer service

Resolve and improve alteration practices and other details pertaining to resizing

Handle full range of all administrative and secretarial support.

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