Customer Service Manager

Zuyin Barrera

**** ******** **. #** ***** Park, CA 90621

T: 949-***-**** E: ***********@*****.***

Objective:Goal oriented person that is looking to add to a company’s growth and overall betterment of operations by being a valued asset, dedicated, and dependable addition to the team.

KEY SKILLS

● Leadership ● Attention to Detail ● Microsoft Word

● Microsoft Excel ● Bilingual (Spanish) ● Accounts Payable

● Diverse ● Accounts Receivable ● Inventory Control WORK EXPERIENCE

06/2018 – 03/2020 College Square Supercuts, Cerritos CA – Bilingual Hair Stylist

● Completed Supercut’s HAS training prior to providing service at store

● Completed Supercut’s Color class prior to providing service at store

● Service an average of three to ten customers per shift in a timely manner

● Complete daily chores to maintain store clean

● Assist with new product inventory along with other necessities at store 11/2016 - 08/2017 Smart Electronics a Benchmark Company, Anaheim CA – Kitting Clerk

● Inventory new raw material incoming from receiving into stockroom using internal part numbers for future picking

● Assist in daily cycle counts in counting and data entry aspects for reconciliation purposes

● Pull turnkey kits based on MRP/ERP system pick list per stockroom supervisor

● Ensure parts picked for production meet specified manufacturer and manufacturer part numbers based on system set up

● Follow company ESD and FOD operating standards at all times to ensure proper handling of material and transfers to production

● Maintain traceability of all components pulled using company software for record retention

5/2016 – 10/2016 Hawden USA. Anaheim CA – Project Coordinator & Office Assistant

● Maintain projects up to date by tracking multiple orders, scheduling deliveries and coordinating installations of various sizes

● Personally supervise installations among different locations to ensure proper company procedure are followed and develop process improvements

● Maintain company reports for active projects on a daily basis using Excel with most current information for current status and end of month tracking 5/2015 – 4/2016 Interior Office Solutions, Garden Grove, CA – Project Coordinator & Senior Customer Service Rep.

● Provide customer service and project coordination for the entire Los Angeles region

● Assist and plan operations to support up to 15 project managers and sales associates

● Work with vendors and suppliers to verify orders, confirm ship dates, and track all incoming orders

● As needed, also handle and coordinate operations in other sites to assist project managers to help meet company goals and needs as a whole.

5/2015 – 4/2016 New Image Office Design, Anaheim CA – Project Coordinator & Office Manager

● Prepared dispatching documentation such as delivery tickets, purchase orders, maps, etc. for projects to be installed.

● Completed daily schedule for installation crew of approx. 25 men.

● Prepared invoices for entering into database to assuring proper accounts and coding was used.

● Completed payroll bi-weekly for entire staff.

EDUCATION

1998-2001 Estancia High School Costa Mesa, CA

2001-2002 Orange Coast College Costa Mesa, CA

2002-2003 Santa Ana College Santa Ana, CA

2016-2018 Cru Institute of Barbering Garden Grove, CA REFERENCES

Name Title Phone Number

Monique Clewett Store Manager 562-***-****

Alejandro Serrano Stockroom Supervisor 714-***-**** Marty Kurner CEO 949-***-****

Chris Van Hoepen Operations Manager 714-***-****

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