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Customer Service Manager

Location:
Phoenix, AZ
Salary:
70,000
Posted:
April 06, 2020

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Resume:

ZACHARY TYLER PLUCAS

**** *. **** ***. *******, AZ 85015

661-***-**** adcoi8@r.postjobfree.com

PROFESSIONAL SUMMARY

Business Management Professional and Military Veteran with a Secret Security Clearance and 10.5 years of proven experience in the training, personnel development, mentoring, and operations management. Cross-trained in a variety of areas including human resources, quality assurance, and customer service to gain a broad understanding of overall operations and contribute to companywide improvements and success. Trained 14 Instructor Trainers and 26 team members on day-to-day duties. A vast understanding of the Improved Awards Processing System. Possess extensive knowledge in strategic planning, risk management and critical thinking. Recipient of multiple awards for outstanding performance and professionalism while in the United States Marine Corps. Career supported by a Military Training.

Program Management Performance Evaluation Administrative Management

Leadership/Supervision

Security +

Mentoring

Training and Development

Policy Implementation

Network +

Organization/Communication

Microsoft Office Suite

Instructor

PROFESSIONAL EXPERIENCE

United States Marine Corps – Worldwide Locations 2008 – 1/2020

Personnel Manager

Processed over 100 authorizations and vouchers via the Defense Travel System allocating over $300,000 in per diem and travel entitlements

Processed over 55 personal awards and commendatory correspondence via Improved Awards Processing System and other electronic administrative methods

Led Unit Mail Room (UMR), oversaw 5 Mail Clerks and 50 Mail Orderlies, received several noteworthy marks during quarterly Commanding General Readiness Inspections

Supervised and managed administration via Marine Online to annual and emergency leave, promotions and Electronic Personnel administration Requests

Managed and trained 3 Marines on professional development and performance evaluation

Administrative Supervisor

Led and mentored 3 marines on performance evaluation and professional development

Supervised the processing of 15 personnel awards and certification in the Improved Awards Processing System, ensured the timely boarding and voting personnel assignment

Qualified as an Operational Stress Control and Readiness (OSCAR) Instructor Trainer, trained 14 Instructor Trainers and 26 team members in the conduct of day to day duties

Instilled confidence in junior Marines by ensuring inspection readiness during annual Management Information System Support Office (MISSO) site visit, received no errors in administrative processing in Marine Online and other web based administrative system

Coordinated with higher headquarters, identified and realigned 89 missing or erroneous Billet Identification Codes (BIC), achieved 100 percent BIC reporting and achieved 100 percent BIC readiness for Inspector General Checklist

ZACHARY PLUCAS PAGE 2

TRAINING

United States Marine Corps Information Technology Reserve Administration Leading Marines Department ABA Personnel Clerk

Recruit Training, Male Operational Stress Control Unit Readiness

Suicide Prevention

EDUCATION

Bachelor’s Degree in Business and Management

CERTIFICATIONS

Network + Certification Security + Certification A+ Certification

AWARDS

Certificate of Appreciation (3) Letter of Appreciation (10)

Navy and Marine Achievement Medal



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