Network Engineer Cisco

LAURIE MATHURIN

NEW YORK, NY *****

347-***-**** **************@*****.***

www.linkedin.com/in/laurie-mathurin-301b2b53/

PROFESSIONAL SUMMARY

Driven Network Technician recently certified for Cisco Certified Network Associate (CCNA Routing and Switching), demonstrating competency in operation of data networks, LAN switching technologies, IP routing technologies, network device security and troubleshooting. More than 4 years of experience training and developing staff to meet goals for profitability and revenue. At the moment I am seeking roles in the Raleigh-Durham area.

EDUCATION

BACHELOR OF SCIENCE Computer Networking And Telecommunications

Devry College of New York

New York, NY, June 2016

CERTIFICATIONS

Cisco Certified Network Associate (CCNA)

SKILLS

Ticketing system administration Spice works, Remedy, Easy Vista.

Meraki Systems

VMWare ESXI

Network configuration

Mobile device management

JAMF System Deployment

Network support

Team Leadership

Sophos Firewall XG 330

User training

ShoreTel Shore gear 90 phone system

Routing Protocols IGP, BGP, OSPF, RIP, EIGRP

STP, MSTP, RSTP,VLAN,Trunk links, VTP

Windows server 08, 12

Windows OS and MAC OS

Mobile Support Apple IOS, Android OS,Windows Phone.

Linux

Back up network data (mozy-Pro)(unitrends)

Bash & Perl

Troubleshooting by Layers

Cisco router management

Cisco Command Line

Whatsup Gold Network Monitoring.

Remote access technology

Microsoft Office

Microsoft Visio

Cisco 2900 switches

KVM Switches

Cisco 2610XM, 1841 routers

Cisco SPA504G VoIP phone

Cisco Meraki MX100 Security Appliance

Cisco Meraki Access Points MR34 & MR18

Network maintenance

Wire shark

Putty

ShoreTel Phone Models: 115, IP480, IP 280.

Shoretel Director Connector

Network configuration

Network support

Network maintenance

Air Magnet, Cisco Aironet (site Survey)

Wire Shark

Packet Tracer

WORK HISTORY

COOKE SCHOOL

Network Technician New York, NY July 2017 - Current

Designed, installed, configured, administrated and troubleshot LAN/WAN infrastructure.

Changed Damaged RJ-45 Keystones & created Cat6 cables if needed.

Replaced & re-configured Meraki switch MS225-48FP.

Established, repaired and optimized networks by installing wiring, cabling and devices.

Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.

Investigated and corrected problems with printers, copiers and other peripheral devices.

Set up hardware and software in optimal configurations to meet network performance requirements.

Managed system-wide operating system and software deployments, as well as any related upgrade problems.

Troubleshot hardware and software to determine and rectify network problems.

Set up & and installed Meraki Access Points MR34 & MR18

Set up Clock link Scheduler to forcefully sync the NTP server.

Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems.

Made minor adjustments to our group policies.

Installed equipment for data communications networks including cabling, wireless routers and telephone systems.

Supported users both local and by phone with problem resolution and education.

Monitor and analyze network performance and reports on data input or output to detect problems, identify inefficient use of computer resources, or perform capacity planning

Managed the company's digital phone system and the phone extension list, ShoreTel Digital phone system & 3com phone system.

Provided Network Operations Support, identified problems and gave resolutions.

Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.

Oversaw 500 desktops and laptops in Windows domain and installed firewalls to connect and protect users.

Assisted with the backing up of old server to VMware cloud to transfer onto VMware ESXI to new server.

Assisted with the install and set up of Sophos firewall, we opened up all of the ports that were needed, while also setting up IPSEC-VPN'S between the company locations.

Contributed to the development of innovative principles and ideas.

CUSTOM COMPUTER SPECIALISTS INC.

IT Specialist New York, NY August 2015 - June 2017

I’ve worked with a few schools under this company.

Dominican Academy:

Broke down and evaluated user problems using test scripts, personal expertise and probing questions.

Monitored systems in operation and input commands to troubleshoot areas such as ipconfig /all and trace-route ping -t.

On-boarding and off-boarding staff and student accounts in our active directory, along with adding them to our Google admin directory.

Weekly Diagnostics on our servers to ensure they were functioning properly.

Maintained and managing our Meraki Switches, Access Points, and security appliance to ensure they were functioning properly and if needed troubleshooting any issues we had with the Meraki equipment.

This school was prepping for building renovations that would include an infrastructure upgrade. They decided to get a head start on the infrastructure changes by upgrading their bandwidth, this required a modem upgrade to a new Arris Modem DG1670A.

This new modem was causing our Meraki Security appliance to shut down intermittently it was causing major network outages. After a few weeks of going back & forth with our ISP & Cisco about the issue, using my own troubleshooting methods I was able to pin point the issue back to the modem. The modem needed a firmware update, but the ISP said it was all up to date & I couldn't go in and bypass their settings to push the update. After a few weeks I finally was able to get into agreement with our ISP to send us a different modeled modem. Upon install the issue was resolved as soon the modem was replaced.

Met with the contracted Network architects to make recommendations on needed and optimal infrastructure improvements.

Troubleshoot various network issues and collaborate with staff and outside vendors to resolve complex problems.

Managed and Maintain all technology and network infrastructure on site.

Used our fluke equipment to troubleshooting Failing ports and cables.

Changed Damaged Keystones when needed, also created network cables if needed.

Fordham University:

Domain Any new equipment that came in I had to join to our Domain.

On-boarding and off-boarding staff and student accounts in our active directory.

Troubleshooting a wide range of issues ranging from PC, Mac, and copiers.

Removed and replaced malfunctioning components to correct hardware problems.

Patched software and installed new versions to eliminate security problems and protect data.

Using Ghost to re-image computers & cloning hard-drives.

Creating Cat 5e, & and Cat 6 cabling.

Repairing Damaged Keystones.

Configured hardware, devices and software to set up work stations for employees.

Removed malware, ransomware and other threats from laptops and desktop systems.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

St. Johns University:

Performed Inspections on any of our new equipment before we Joined the device to our domains.

Assisted new students with the setup of their new devices.

Re-imaged laptops that were not setup properly.

Ensured Students login information was correct before letting the student leave

DEVRY COLLEGE OF NEW YORK

NETWORK ENGINEER (INTERN) New York, NY July 2015 - December 2015

Configure and installed a terminal server in our Cisco lab, to ensure from the terminal server we can console into all of our devices on the rack.

Conducted wireless site surveys on all of our campuses to prepare for WLAN system upgrade from Cisco Access points to Aruba Access points.

Upgrading hardware and software for the campus tech labs.

Removed any switches and routers that were at the end of life or failing, my team and I was in charge of re configuring the replacement equipment.

Ensuring ports were labelled correctly matching them back to our patch to ensure simple troubleshooting.

Lab Work:

Troubleshooting routing protocol to ensuring routing protocols that we set up were configured properly.

Setting up Layer 2/3 networks

Configuring Trunks, Vlans, and VTP between switches.

Using different methodologies to troubleshoot routing issues.

UNI-DATA

Help Desk New York, NY February 2014 - June 2015

Under this company I worked with: Chase, BLOOMBERG, AND GOLDMAN SACHS.

Configured hardware, devices and software to set up work stations for employees.

Used Easy Vista ticketing systems to manage and process support actions and requests.

Patched software and installed new versions to eliminate security problems and protect data.

Identified and solved technical issues using variety of diagnostic tools including Trace-route, Ping -t and Netstat.

Ensured staff and student login information was correct before they could leave with their mobile device (laptop).

Managed high levels of call flow and responded to technical support needs of staff and students.

Removed and replaced malfunctioning components to correct hardware problems.

DEVRY COLLEGE OF NEW YORK

Technical Support Specialist New York, NY July 2013 - December 2014

Performed regular inspections of our tech labs on campus to ensure all of our hardware and software was functioning properly.

Provided local and remote technical support to 100 staff members and 2,500 students at 3 different locations.

Assisted with logging and resolved 25-40 user tickets daily.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Described different tech solutions to Staff and students to assist in problem resolution.

Helped streamline repair processes and update procedures for support action consistency.

Removed and replaced malfunctioning components to correct hardware problems.

Resolved over 50 technical support inquiries per day.

Engaged end users and answered questions via email, phone, website live chat and in forums.

Contact this candidate