Zaki Raza

Contact: 314-***-****

E mail: adcof4@r.postjobfree.com

Job Related Summary:

** ***** ** ********** ** the IT Industry.

** ***** ** ********** ** Network Engineering/Administration.

15 years of experience in Virtualization.

12 years of experience in ITIL.

10 years of experience in Databases.

10 years of experience in Information Security.

5 years of experience in Middleware.

5 years of HTML, Shell and Python scripting.

Excellent communication and interpersonal skills.

Summary:

Results oriented Infrastructure Engineer who is creative in identifying and designing effective solutions to meet the current needs and future expectations of business areas of expertise in:

Systems design and development.

Network Design.

Information security.

Server/LAN/WAN Optimization.

Cloud Management and Maintenance.

System Application Software.

Project Management.

Network Analysis and Administration.

Help Desk Management.

Application monitoring.

Hardware/Software troubleshooting.

Vulnerability management.

Technical Skills:

VMware ESXi, ESX Servers and VCenter, Cloudera Hadoop Distribution, Microsoft Azure, Information Technology Infrastructure Library (ITIL) Tools, IBM Tivoli Monitoring, IBM Tivoli Composite Application Manager, IBM Tivoli Storage Manager, IBM WebSphere Application Server, JBoss Application Server, DynaTrace Application Monitoring, Hadoop and AWS administration, Microsoft Office 365 with SharePoint, Microsoft Active Directory, LDAP admin and Open LDAP, Python and Shell Scripting.

Operating System: Design, implementation, administration and support on Microsoft Windows 2000/2003/2008, Linux, AIX

Network Hardware Administration: CISCO Catalyst 2900 and 3000 series routers, Cisco RV220W Wireless Network Security Firewall, Cisco RV042 Dual WAN VPN Router, SonicWALL TZ 215 Network Security UTM Firewall

Big Data Technologies: HDFS, Hive, Jira, Yarn, Hortonworks, Docker. Monitoring includes Cloudera Manager, Ambari.

Professional Experience:

Senior Service Reliability Engineer

Rightpoint, Chicago, IL (October 2019-March 2020)

Provided support on web applications with systems administration, configuration, troubleshooting and monitoring.

Implemented highly available, geo-distributed cloud infrastructure, networking, business continuity and disaster recovery solutions on IaaS, PaaS and hybrid networks.

Implemented automated client on-boarding and monitoring with Azure OMS, Application insights, Dynatrace and Logic Monitor.

Architect sized and proactively recommended cost-efficient Azure infrastructure solutions.

Performed proactive daily system monitoring including reviewing system and application logs as well as responding to triaging, troubleshooting and remediating incidents.

Designed, deployed and executed automated tests to validate solutions and environments.

Collaborated with the software development teams to ensure best practices promoting service reliability and resiliency are part of the design.

Ensured service availability during software upgrades, and infrastructure and database maintenance.

Prepared and present monthly reports to clients on performance, security and IT Ops SLA.

Performed periodic On-Call duty as part of a global team.

Technology Lead

Infosys, Chicago, IL (May 2019-September 2019)

Conduct in-depth technical analysis of all systems, including the governance framework, architecture, and disaster recovery and business continuity; delivered gap analysis and recommendations, attaining 99% up time.

Decrease inventory, application pricing, and licensing expenses by establishing standardization for applications, PC desktops, and networking systems.

Streamline the IT function by separating support tasks, creating new leadership positions and implementing best practices.

Plans, designs and develops programs; tests, maintains and documents cloud-hosted, web-based systems management facilities.

Manages all software development applications; handles bug/ fixes, modernization programs and schedules enhancement activities.

Serves as the Technical Lead for all software development related projects; prepares and establishes budgets, priority list, risk management parameters and ensures that all deadlines and timetables are consistently met.

Presides as the organization’s Contracting Officer Representative or COR on all contracts related to software development; authorized as the technical expert for the selection of commercially available software and other programs proposed by client and other suppliers.

Supervised, monitored and collaborated with resort staff and management team on all systems-related issues pertaining to the operation of the PMS and POS.

Handled documentation of usage and capacity reports on networking systems and the health of data/ voice communication processes.

Infrastructure Engineering Specialist

Infogix Inc., Naperville, IL (April 2015 – April 2019)

Worked on multiple projects that include deployment, administration and troubleshooting of IBM WebSphere Application Server on different operating systems.

Installed and configured IBM HTTP Server and generated plug-in files.

Performing application deployments using EAR/WAR files, as requested by the application teams on the respective environments.

Worked in setting up of Nodes, data sources, Virtual host and configuration of Web Sphere Application Server.

Configured WebSphere resources like JDBC providers, JDBC data sources, connection pooling.

Successful implementations of Work Load Management (WLM) using clustering techniques.

Analyzed and administered security controls for information system.

Implemented security and privacy for WAS servers and applications to avoid unauthorized access and management of directory Users and Groups.

Implemented directory services using LDAP and Microsoft Active directory.

Improved security posture of information systems by reviewing, assessing, and documenting vulnerabilities.

Administering and maintaining multiple databases such as Oracle and SQL.

Ensure Oracle/SQL database systems operate efficiently and securely.

Manage internal databases, from planning and testing stages through implementation and support.

Collaborated with multiple teams for design and implementation of big data clusters in cloud environments.

Hands on experience in installation, configuration, supporting and managing Hadoop Clusters using Apache, Cloudera (CDH3, CDH4), Yarn distributions.

Screen Hadoop cluster job performances and capacity planning.

Hands on experience in analyzing Log files for Hadoop and eco system services and finding root cause.

Performs root cause analysis on failed components and implements corrective measures

Involved in bench marking Hadoop/HBase cluster file systems various batch jobs and workloads

Experience monitoring and troubleshooting issues with Linux memory, CPU, OS, storage and network

Adding/removing new nodes to an existing hadoop cluster.

Backup configuration and Recovery from a NameNode failure.

Decommissioning and commissioning the Node on running hadoop cluster.

Deployment and troubleshooting/maintenance hands on experience on docker container.

Coordinate with Development, Network, Infrastructure, and other organizations necessary to get work done

In-depth understanding of security and backup procedures to ensure database integrity.

Background in developing backup and disaster recovery plans for nationwide offices.

Deployment and maintenance of the monitoring system.

Created shell scripts and updated the scripts as per the requirement.

Systems Engineer/IT Consultant

Royal Cyber Inc., Naperville, IL (Nov 2013 - Feb 2015)

Responsible for day to day operations including installation, configuration, and maintenance of systems, software, and related Azure infrastructure.

Implement patching solution using puppet configuration.

Azure Cluster status reports for high level management.

Hands on experience in managing Azure storage, Azure SQL Database, Virtual machines, Fabric controller, Azure AD, Azure search, and notification hub.

Primary activities included facilitating and supporting all escalated Tier 2/3 technical issues including installation, configuration and design and troubleshooting activities.

Secondary activities included 2nd/3rd level support for various LAN/WAN issues, documentation, scheduling reports to management and as needed technical support and training of new technical professionals and end-users.

Provide System Admin Support as required to maintain user accounts, DNS, DHCP, WINS, etc. and maintaining connectivity to the internet and VPN.

Configure, monitor, maintain and troubleshoot Office365 server and associated technologies for Email data transport (Anti-SPAM, DNS, SMTP) and OWA (Outlook Web Access) and Microsoft Forefront.

Active directory deployment and administration including user management, group policy implementation and domain forest creation and migration.

Performing daily, weekly, monthly maintenance backups/restorative exercises (Backup Exec), reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated and functioning (Ensuring overall server configuration integrity).

Responsible for designing and developing fixlets to deploy and manage middleware specific applications like IBM DB2, IBM WebSphere Application Server, Microsoft SQL Server and Oracle databases on both windows and Non-windows server class operating systems.

Hands on experience in Dynatrace configuration, installation and support.

Experience with application monitoring/building of dashboards.

Also, Installed and configured PRTG network monitoring tool, monitored network devices and bandwidth using different sensors such as HTTP server, Bandwidth Monitoring, Mail Server, Database Server, Linux/Windows Server etc.

Used ticketing system to assist customers with cloud server issues and status information. Troubleshoot Windows/Linux OS, networks, cloud, storage, application, and firewalls.

Tivoli Consultant

Pacific Business, London, UK (Dec 2011 - Oct 2013)

Proposed the complete solution in Network/Storage implementation and management using IBM Tivoli products.

Installation, administration and maintain IBM Tivoli Monitoring, Tivoli Monitoring for MQSeries, ITCAM for WebSphere and IBM Tivoli Monitoring for Transaction Performance (TMTP). Experience with IBM Director and Tivoli integration.

Deployment and testing of IBM Tivoli Provisioning Manager.

Mapping ITIL processes against Tivoli Products.

Installation, configuration, testing and implementation of IBM Tivoli Storage Manager and components, including new releases and applicable patch releases.

Deployment of TDP for Oracle and SQL for database backups and worked closely with the DBA group for DB2 UDB backup configurations and schedules.

Performed the DR drills periodically and providing fixes and analyses TSM performance and tuning the parameters.

Monitored the scheduled Backups to ensure success or take remedial action for failures.

Upgraded the Library Firmware and TSM device Driver.

Migration and upgrade of client software when needed from AIX TSM servers to Linux based servers.

Provided on-going Capacity Planning reporting, TSM server performance troubleshooting and Business Continuity, support to IT Management.

Full Time Student (Oct 2010 - Dec 2011)

Network Administrator

Royal Cyber Inc., Naperville, IL (Feb 2008 - Sept 2010)

Performed network Deployment with Microsoft Internet Security Acceleration Server 2006/Fore Front TMG 2010, to perform policies and access rules to consume bandwidth and restrict external network access for inappropriate usage.

Planned and implemented network security, including implement firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity and adding and deleting users.

Performed installation and management of CISCO catalyst switches and routers.

Assembled computer system that includes mounting of PCs in multiple racks, resolving hardware based server issues and expansion of running network.

Maintained confidentiality with regard to the information being processed stored or accessed by the network.

Administrated IBM lotus Domino Client for Email as a backup email admin.

Deployed IBM Tivoli Provisioning Manager, for remote installation and configuration of system software.

Deployed VMware ESXi with VMware virtual Center, VMware VSphere Client, Converter Standalone Client.

Created clustered VMware ESX environment with multiple Datastores and hosts.

Applied VMotion and Host Availability configuration with Fault Tolerance.

Superior troubleshooting and technical support abilities with operating systems, networking and hardware including Windows, Linux, SharePoint server2003, TCP/IP Protocols, Printers, Desktops and servers.

Network Engineer

SatComm. Broadband (PVT) Ltd, (Aug 2005 - Mar 2007)

Supervised customer/technical support team and resolving network issues accordingly in a given time phase.

Provided online technical support related to Hybrid Fiber Coaxial network/Installation and configuration of Client Premises Equipment devices.

Maintained and managed customers MRTG.

Analyzed server based issues and generates Complain tickets for network department.

Perform troubleshooting of Server/Client Architecture at cliental end and configured network devices at customer’s end.

Deployed ISA and Active Directory at client end, providing supports on their mail servers.

Lead the team in achieving goals and retaining the customers and supervise the telemarketing calls.

Work on Windows and Linux based operating systems and performed training sessions for juniors to provide support on multiple operating systems.

Education:

2010-2011 MSc .in Information Security and Computer Forensics from University of East London.

2003-2008 BSc. in Computer Science (Network Engineering) from Institute of Business and Technology.

Certification:

Certified for IBM Certified Deployment Professional for Tivoli Storage Manager.

Certified for IBM Aspera Technical Professional.

Certified for IBM Tivoli Storage Solution Sales Professional.

Certified for Logic Monitor Associate.

Certified for IBM Managed File Transfer Sales Professional.

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