Store Manager Customer Service
Resume:
LISABELLE GARCIA
**** *. ***** **. ***. ***** Grand prairie Texas 75052
(C) 469-***-**** ****.*********@*****.***
PROFESSIONAL SUMMARY
Accomplished and energetic Management with a solid history of achievement in customer service, Admin Support. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Sales, Recruiting, and administrative.
SKILLS
Computers and Electronics
Microsoft Office(Word,Excel, Power Point)
Bilingual-Spanish
Active Listening
Critical Thinking
Instructing
Speaking
Administration and Management
EXPERIENCE
AUGUST 2019- MARCH 2020 Commercial Rep II ADT Nationals Irving, TX
Schedule or dispatch agency according to alarm type, specifications, or needs, using radios or telephones.
Created Excel spreadsheets with bid Proposals
Data entry for the accounting department
Creating working orders and dispatching technicians
Creating Training materials
Updating agencies on the status of alarms
Helping with tech support of alarm systems
Attending and organizing company job fairs
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Entering work orders from previous day for data entry
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
Speak with customers from nationals and commercial accounts
Run command center
Place alarms on test while trouble shooting to find a solution
Communicate with fire marshal on fire tests and fire alarms
Order supplies or equipment and issue them to personnel.
Provide the best customer service for every customer and help to meet their needs
Create service tickets for new customer set ups
Enter invoices in the systems
Calculate money for accounting
APRIL 2017-AUGUST 2019 Employee Relation Specialist Results Staffing Dallas, TX
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
Created Excel spreadsheets with bid Proposals
Created Excel Workbooks with project information sheet, new billing information, estimate, daily tracker, time and material, costing sheet, travel funds request
Confirm with customers or supervising personnel to address questions, problems, or requests for service or equipment.
Creating Training materials
Tracking department yearly projects and cost
Doing expense reports
Attending and organizing company job fairs
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Receive or prepare work orders while sending 20 to 60 people daily.
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
Arrange for necessary repairs to restore service and schedules.
Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
Oversee all communications within specifically assigned territories.
Order supplies or equipment and issue them to personnel.
Ensure timely and efficient movement of trains, according to train orders and schedules.
Reaching out to the community
Holding Orientation for the Final Clean department
Creating job site contacts and bid proposals
Weekly billing
Daily payroll
FEB 2011-FEB 2017 Asst. Store Manager Cash America Pawn Grand Prairie, TX
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Perform administration duties.
Use computers for various applications, such as database management or word processing.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company procedures.
Schedule and confirm appointments for clients, customers, or supervisors.
Make copies of correspondence or other printed material.
Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Increase store sales by 50%
Held team meetings
Managed 12 employee’s daily
SEPT 2008-FEB 2011 Asst. Store Manager Pep Boys Auto Parts & Service Dallas, TX
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company procedures.
Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisors.
Locate and attach appropriate files to incoming correspondence requiring replies.
Provide services to customers, such as order placement or account information.
Establish work procedures or schedules and keep track of the daily work of clerical staff.
Prepare and mail checks.
Order and dispense supplies.
Train and assist staff with computer usage.
Managed 16 people daily
Increasing sales by 30%
EDUCATION
2018 Sociology in business, Mountain View College, Dallas, TX
GPA 3.4.
2003 High School Diploma:Sam Houston High School, Arlington, TX
Graduated with honors.
Student Scholar Athlete
Member, AVID.
Member, Student council president
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