Sales Customer Service

Courtney Zak

612-***-**** ********@*****.*** New Smyrna Beach, FL 32169 linkedin.com/in/courtneyrzak Professional Summary

Results-driven sales professional with proven experience providing superior customer service in a fast-paced, collaborative sales environment with an industry-leader within the photography and print industries. Highly motivated, detail oriented, adaptable team player with exceptional communication, critical thinking and problem solving skills. Consistently seeking new avenues to engage customers, and inspire team members. Skills Summary

● Microsoft Suites

● Epic Systems

● Salesforce/CRM

● Adobe Suites

Experience

Shutterfly Inc: Lifetouch Schools Division (Eden Prairie, MN) Inside Sales; Business Development Representative (November 2018- Current)

● Aggressively managed seven assigned territories and collaborated with Outside Sales Professionals to strategically grow sales portfolio, resulting in $281,700 in booked business throughout 2019.

● Consistently executed 50+ outbound calls using a targeted lead list, to identify decision makers, build relationships, and facilitate the sales process (from initiation to close).

● Proactively monitor marketplace conditions to quickly respond to competitive activity.

● Emphasize product/service features and benefits, and discuss execution.

● Operate and manage CRM systems, including Salesforce, with over 2,000 accounts.

● Communicate brand identity, value, and corporate commitment to excellence. Fairview Health Services (South Metro, MN)

Patient Services Coordinator; Flex Workforce (November 2017- January 2019)

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● Interacted closely with patients and the multidisciplinary team in a highly organized and professional manner.

● Ensured exceptional patient experience by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner while keeping important patient information confidential at all times under the HIPAA guidelines.

● Traveled from location to the next on a day to day basis or as needed throughout the day.

● Onboard new employees including processes, procedures, and computer/software training. Reliable Garage Door (Plymouth/Burnsville, MN)

Outside Sales Coordinator (Sept 2017- Nov 2017)

Sales and Marketing Coordinator (July 2017- Sept 2017) Customer Service Representative (January 2017-July 2017)

● Triaged 70+ first ring inbound calls daily, including appointment scheduling and confirmation with customers.

● Created visual marketing campaigns and collaborated on the creation and development of the Outside Sales Department.

● Accepted and processed payments into the database while tracking and recording outside sales data. Education

University of St. Thomas; Bachelor of Arts: Business Administration: Communication (September 2013- June 2016). Dakota County Technical College; Photography (August 2018-December 2018)

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