Medical Assistant Customer Service

De’Ja McPhail

Hartsville, South Carolina

*************@*****.***

843-***-**** (cell)

To obtain a job that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.

Authorized to work in the US for any employer

Work Experience:

Conduent. Charlotte, NC

Data Entry Feb. 2019- Aug. 2019

oPreparing and sorting documents for data entry

oEntering data into database software and checking to ensure the accuracy of the data that has been inputted

oResolving discrepancies in information and obtaining further information for incomplete documents

oCreating data backups as part of a contingency plan

oResponding to information requests from authorized members

oTesting new database systems and software updates .

Lash Group Fort Mill, SC

Patient Service Representative Oct. 2018 –April 2019

Schedule patient appointment and make reminder calls.

Obtain patient address, contact details, insurance information and medical history.

Maintain patient data up-to-date and verify patient information at every visit.

Verify patient’s insurance coverage and collect co-payment.

Review patient accounts, identify delinquent accounts and collect due amounts.

Process credit card payments and balance daily cash deposits

Assist patients in filling patient consent forms and payment contract forms.

Carolina Foot and Ankle Specialists Charlotte, NC Medical Assistant Internship March 2018-April 2018

Obtain patient vital signs, medical history, and chief complaints.

Clean, sterilize, and position instruments and equipment.

Prepare patients for medical examination through assessments upon arrival and accurately record observations for physician reference and use.

Operate and maintain x-ray imaging equipment.

Input information into medical records system and utilized Electronic Medical Records.

Collect blood and urine to prepare for testing.

Explain basic treatment procedures, physician instructions, and ambulation needs to patients.

Walmart

Sales Associate

Responsible for opening and closing the store and cash registers.

Maintain shipments of new merchandise coming in and out of the store.

Achieve consistent sales and other metrics including month over month growth.

Indian Land, SC

April 2017- June 2018

iQor Charlotte, NC

Customer Service Rep November 2017-April 2018 Assist an average of 550 clients in any given week and consistently met performance benchmarks in all areas.

Manage escalated service concerns received from account managers.

Submit requests to proper department to prevent re-occurring issues and recommended improvements in process and procedure.

Kohl’s

Beauty Associate

Create a client pipeline to establish priority sales appointments.

Price merchandise, stock shelves, and performed housekeeping duties. Made sales and handled money at register.

Education:Education:

Brightwood College, Medical Assistant Diploma, 2018

Hartsville High School, Diploma, 2014

Skills:

Customer Service, Medical Assistant, Injections, Snellen chart and Sterile tray prep, Blood Draws, Insurance verifications, Sales, Remote work, Troubleshooting, Problem -solving, Cash handling, X-Rays, Vital signs, Medical charting, Electronic medical records, Specimen collection, EKGs, Multi-Tasking, Prescription filling, Wound treatment, Medical terminology, Team Building, Microsoft Word, Microsoft Excel, PowerPoint

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