Manager Customer Service
Resume:
ARMANDO ONTIVEROS
El Paso, TX 79938
***********@*****.***
Mobile: 915-***-****
Career Objective
A results-oriented manager seeking to work with a progressive company to contribute to the profitability, growth and other financial goals of the company by leading a team effort with demonstrated organization, customer service, communication, and project management skills proven with over 15 years of successful employment.
Profile
Motivated, successful Business Operations Specialist with a successful track record of varied functional experience in manufacturing, logistics, transportation and warehousing. Innate talent in quickly mastering assignments. Effective communicator, bilingual/bicultural, with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent OSHA, HAZMAT, insurance regulations and strict adherence to contracts.
Flexible and versatile, honest, dependable, confidential, task and goal-oriented, works well under pressure. Competent with a demonstrated ability to easily transcend cultural differences and personalities. Thrives in deadline-driven, fast-paced environments. Excellent team-building skills.
Skills Summary
Report Compilation and Preparation
Project Management
CDL LICENSE
Technical Skills
Computer Literacy
Customer Service
Scheduling
Logistics
Warehousing
Strong Leadership Skills
People Oriented
Dispatch/DOT/IFTA Regulations
Professional Experience
Knowles Transportation (Odessa, TX) 09/2019-03/2020
Transportation Supervisor/ Pusher
Daily coordinate the water drivers on the day to day water pick up routes that are scheduled for Encana, also help the crude oil drivers when needed. Keep close communication with Encana oil field pumpers for quick response to any high level wells
oMake sure all drivers turn in the correct paperwork
oOversee that drivers conduct pre-trips and post-trips on tractors and trailers
oConduct monthly safety meetings
oPerform driver evaluations
Bosch (El Paso Facility) 09/2015 – 8/2018
Facility Manager
Daily coordinate leadership of more than 50 employees. Cost improvement and further development of lean logistics within the warehouses. Receiving and shipping process.
oMAE responsibility for warehouse equipment
oWarehousing of electronic and mechanical components and finished goods
oImplementation of Lean Logistic and BPS methods (S-M-D) and tools
oCustoms C-TPAT, regulations, dangerous goods
oPlanning (Leveling, Push system, Pull system) SAP
oImplement dispatch for inbound/international/outbound for all carriers
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Ryder Logistics (El Paso Facility) 01/2011 – 08/2015
Transportation Manager
Daily coordinate inbound and outbound freight for all Lear Mexico
oCommunicate on a daily basis with US and Mexico carriers to assure prompt delivery
oConduct daily/weekly plant conference calls with all Mexico plants
oReview/update Ryder portion of KPI on weekly basis
oDaily coordinate with El Paso distribution to assure freight is loaded on schedule
oOversee dispatch of inbound/outbound department
STAPLES (Tucson, AZ) 04/2010 – 12/2010
Facility Operations Supervisor
Manage daily warehousing and distribution operations:
odispatch daily routes and minimum requirements per driver
oresponsible for all facility budgetary operations P & L - daily, weekly and monthly
odaily management of personnel: schedules of drivers, train new employees, evaluations
oprepare weekly financial reports and report to district manager
obuilding and equipment maintenance
ocoordinate customer returns and prepare manifests
odaily work with PKMSWT4000 system
ooversee all safety procedures and implement guidelines and incentives
oroutine vehicle inspections to insure they are DOT and OSHA compliant
ocoordinate with ground transportation for daily on time delivery
ocommunicate progress/variances/safety issues through conference calls to district and regional management on a daily basis
MULTI-SERVICE CO./JADE LOGISTICS 2000 to 2010
Logistics and Operations Manager
Manage daily warehousing and delivery operations:
odaily delivery routes for both companies
oincoming/outgoing inspection of raw material and finished product
oshipping and receiving insuring full compliance with agency requirements, strict deadlines, and contract adherence
obuilding and equipment maintenance
odaily management of personnel: dispatchers and drivers
oHigh-Quality, innovative, proactive Customer Service to customers and material suppliers
oOversee/upkeep and implement all US DOT and IFTA regulations
Accomplishments:
oReduced maintenance costs of delivery trucks, bobtails, and forklifts by 50%
oImplemented Quality Assurance Programs of raw material and finished goods inclusive of conflict resolution, corrective and preventive action programs that led to increased Customer Compliance to 99%
oResponsible for bottom-line profits, strict budgeting control, contract administration resulting in minimal overhead
oResponsible for monthly inventories with increase in accuracy to 99%
oBuilt a clientele supported by 60% referral business
Responsible for all agency/governmental reporting and compliance
Rapidly mastered varied computer programs: Quickbooks, MS Word, Excel, PowerPoint, Office, Outlook, and others
Education and Awards
JEFFERSON HIGH SCHOOL, El Paso, TX, graduated, High School Diploma
Awarded All City Baseball Honors
RANGER JUNIOR COLLEGE, Ranger Texas Baseball Player
TROY UNIVERSITY - pursuing a BS in Business Management
ISO 9002 Certification/HAZMAT Certification
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