Sales Representative Service

Kendra Curtis

**** *********** ****. • Kirtland, Ohio 44094

440-***-**** • *********@***.***

Professional Profile

Dynamic professional poised to leverage education and experience towards launching a successful career as a Sales Associate with a company seeking an articulate team player committed to supporting company objectives.

Education

John Carroll University, University Heights, OH July 2018 Bachelor of Science in Business Administration

Major: International Business with Culture and Language

Minor: East Asian Studies

Shanghai University, Shanghai, China May 2013 - August 2013

USAC Study Abroad Program

Scholarship: Academic Scholarship- $10,000/year

Relevant Coursework

Business Calculus

Financial Accounting Chinese Language:400 level

Microeconomics/Macroeconomics

Work Experience

STERIS Corporation, Mentor, OH January 2018- Present

Service and Parts Coordinator

●Effectively provided an elevated level of service to District Service Managers and key accounts in the California and New England districts.

●Processes purchase orders using the Oracle order management system.

●Working directly with Customer and internal departments.acle order maintenance, pre-post order manufacturing and logistics coordination. Manage specialized orders.

●Consistently maintain a 97% order entry accuracy rate.

●Respond to and processes Service Requests and all other Siebel Activities requests, for both Customers and STERIS Field Service technicians, utilizing the Siebel system.

●Ensure the highest quality Customer experience by responding to phone calls, either through queue, direct contact or live chat, and handling inquiries on the “first pass” eliminating continuous Customer transfers.

Total Quality Logistics, Independence, OH October 2018 – January 2018

Logistics Account Executive

●Led the overall team in week 3 with 934 calls for 12.6 hours of phone time, 15 loads covered, 6 being group freight, ending the week with 130% overall hustle.

●Proficiently use Load Manager program to manage daily shipments for pick-up and delivery 24/7/365.

●Coordinate with reporting manager at the beginning of every shift to review daily tasks and completes all duties efficiently.

●Inform shippers and receivers of freight location

●Negotiate with carriers to make sure shipments are moving at the lowest cost possible based on market changes.

Winking Lizard, Mayfield Heights, OH March 2018- July 2018

Server

●Efficiently manage/serve 10+ tables at once with consistency and ease. Results: Improved table turnover time resulting in higher sales.

●Assist customer needs promptly; exceed service expectations through accurate orders and punctual delivery.

●Successful in upselling special menu features to patrons. Results: Increased overall sales of patrons check on average 8-10%.

●Assist fellow serving staff during busy hours, including food/beverage service, clearing and setting tables, to-go orders.

●Willingness to pick up extra shifts to help management when other staff were a no show. Added approximately 6 extra shifts per month.

Chesterland Tavern, Chesterland, OH March 2017 - March 2018 Bartender

●Put in charge of amplifying liquor sales through new line of products. Increased sales by 20%.

●Ordered beer, food, and supplies weekly based off volume of previous year and current projections.

●Work and collaborate with the entire restaurant team to maintain great service.

●Ensure service stations are maintained neat and clean.

Community Involvement

Mount Union University, Alliance, OH August 2012- May 2013

Chinese Language Tutor

Skills

●Knowledgeable and proficient in Microsoft Office.

●Self-motivated and detail-oriented with strong organizational, time management, and problem-solving skills; uses discretion when necessary.

●Ability to maintain focus with minimal supervision, handle multiple projects with strict deadlines simultaneously, and think "outside the box."

●Personable leader with ability to establish and maintain effective working relationships that will foster teamwork; delegates tasks and projects effectively.

●Dedicated work ethic and perseverance in the workplace; holds ethics, morals, and values.

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