Manager Administrative Assistant
Resume:
MICHAEL TRICOMI, PMP
Staten Island, NY 10312
**************@*****.***
A management professional with 18 years of diverse experience in Strategy, Operations, Product and Project Management. Proven track record of driving initiatives at the Executive level in order to develop and implement strategies aimed at achieving growth and financial sustainability. Experience engaging internal and external stakeholders to execute on partnership and integration efforts.
EXPERIENCE
DECEMBER 2014 – PRESENT
SENIOR MANAGER PRODUCT OPERATIONS, Wellcare Health Plans
Recruited to develop a department responsible for operational functions, analysis and product/project management in the New York market. Direct a team of 5 responsible for supporting operational functions, product management and projects.
Create and manage work plans to increase revenue and reduce expenses across all Medicaid and Medicare products. To date initiatives have resulted in a $40m turnaround for the market.
Develop initiatives focused on growth such as market positioning, member retention, provider partnerships and product expansion aimed at achieving 5% growth target.
Lead annual discussions with executive leadership on 3 and 5 year strategic plans
Lead process improvement projects to optimize market operational areas and develop oversight structure to monitor corporate performance.
Prepare presentations for internal and external stakeholders on product performance.
Chair Medicare, Medicaid Essential Plan and MLTC committees to monitor performance targets, implement regulations, develop product roadmaps and review market intelligence.
Provide oversight for all operational reporting inclusive of required State and Federal reporting and producing and monitoring KPIs for market leadership.
Engage providers on State and Quality initiatives to improve partner performance.
Promoted from Manager, Product Operations
AUGUST 2014 – NOVEMBER 2014
BUSINESS CONSULTANT, wellpoint, inc.
Hired as team lead to establish project management structure among the business and technical analytic resources supporting Clinical and Customer Service reporting.
Implemented processes to track, document and archive reporting requests for designated team.
Worked with operational leads to document reporting requirements.
DECEMBER 2007 - AUGUST 2014
MANAGER PRODUCT OPERATIONS, mjhs health system
Worked under the guidance of Vice President, Operations to ensure that health plan operations were running compliantly and efficiently. Acted in Chief of Staff capacity in the Vice President’s absence supporting Claims, Provider Operations, Network and Member Enrollment.
Oversaw project recovering $2m in overpaid commissions to 3rd party sales brokers.
Directed a staff of 10 whose responsibilities included contracting, claims resolution, project management and analytics.
Promoted from Project Manager and Business Analyst for Health System which included experience in system implementations, implementing new lines of business, developing training programs and leading $8m in M&A activities.
MAY 2001 - DECEMBER 2007
PROGRAM MANAGER, united way of new york city
Hired as an Administrative Assistant and promoted 3 times during my time with the organization. Primary responsibilities included the disbursement of $6m in Federal and State funding inclusive of auditing funded agencies to ensure adherence to program guidelines.
Developed application and scoring process to appropriately allocate $6m in Federal and State funding to 500 community based organizations.
Provided day to day support to organizations inclusive of technical and financial training to funded organizations.
Maintained database of over 3k sites in order to produce required State reporting.
Chaired coalition of community based organizations focused on providing rent and utility assistance to the underserved.
EDUCATION
JANUARY 2003 - MAY 2007
BACHELOR OF SCIENCE, College of Staten island
Major in Business Administration
ANTICIPATED COMPLETION DECEMBER 2020
MBA, colorado state university
SKILLS
Project & Product Management
Operational Excellence
Change Management
Software Implementations
Team Building & Leadership
Presentation Development
Strategy & Analysis
Integration
PROFESSIONAL CERTIFICATIONS
Project Management Professional (2011 – PRESENT)
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