Business Development, Sales, Customer Service

ELLIOTT MARXEN

**** **** **** **, **. Louis Park, MN 952-***-**** *************@*****.***

EDUCATION

University of Wisconsin- Eau Claire

Bachelor of Business Administration: Marketing

Advanced Business Communication Certificate

PROFESSIONAL EXPERIENCE

Siteimprove: Business Development Executive Bloomington, MN June 2019 - April 2020

● Manage and communicate with leads from all inbound and outbound channels

● Collaborate with other executives to create strategic and effective outbound communication

● Understand and effectively communicate Siteimprove solutions and answer inquiries from prospects

● Ensure each qualified lead or account is properly documented and tracked in the CRM system

● Stay current on product features and industry trends to ensure accuracy during qualification of prospects

Sherwin-Williams: Management/Sales Intern Eau Claire, WI May 2018-May 2019

● Proactively made 50 cold calls per week to various accounts

● Actively recorded and tracked account information in our lead generation system to qualify prospects

● Provide customers with excellent customer service while assisting with their personalized paint orders

Menards Corporate Eau Claire, WI

Customer Service Representative

March 2017-June 2018

● Provided top-tier customer service for 40-70 guests per day to assist with their orders, inquiries, and complaints

● Work along-side our internal team to solve more complex guest inquiries and provide accommodating solutions

● Developed, supervised, and updated the Store Support Wiki page, which served as a resource for employees in regards to policy, procedures, and department information

● Monitored in-store cameras to supervise and report improper behaviors or hazards

Relevant Skills

● CRM Software

● Microsoft Office

● Oral and Written Communication

● Creative Thinking

● Time Management

● Adaptability and Flexibility

Contact this candidate