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Customer Service Supply Chain

Location:
Corpus Christi, TX
Salary:
55000
Posted:
April 06, 2020

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Resume:

Greg Culbertson Operations/Supply Chain Professional

adcob0@r.postjobfree.com 214-***-**** Bedford, TX 76022

Accomplished, dedicated professional with demonstrated success in supply chain, logistics, with extensive experience in hazardous materials, warehouse and transportation management, profit and loss accountability, and cost reduction, within diverse sectors and markets. Expertise lies in process improvement, human resource planning, operations management, and customer service. Able to develop and implement business strategies to meet the organizational goals and objectives of the company. Flexible and adaptable with exceptional interpersonal and communication abilities to foster change and incorporate innovation and implement strategies throughout all levels of the organization. Proficient in MS Office (Excel (Advanced), Word, and PowerPoint), SalesForce, Margin Minder, SQL, XML, Kronos, SAP, and Crystal Reports.

Areas of Expertise include:

Supply Chain Management

Materials Planning

Sales Strategies

Distribution and Logistics

Profit and Loss

SAP Processes

Process Improvement

Demand Planning

Warehouse Management

Strategic Forecasting

Inventory Control

Transportation Processes

Professional Experience

CEVA Logistics Dallas, TX 6/2019 – 2/2020

Performance Management

6-month contract thru Randstad Temp Agency to CEVA Logistics as a member of the Performance Management team. Major duties included supporting the SharePoint site Report Change Request where users can request changes and customizations to existing reports as well as report problems. I would also work closely with the Logistic Managers and Planners customizing Excel reporting tools and the VBA code used to generate them.

COCA COLA BOTTLING COMPANY Dallas, TX (2005 – 2018)

Planner II

Direct the day to day supply chain operations for a team of Managers and Supervisors within the Regional Sales Centers including, scheduling, demand planning, forecasting, transportation and warehousing, inventory control and customer service.

Key Accomplishments

Incorporated PowerPoint presentations to deliver and explain key performance indicators and metrics to senior management.

Spearheaded the training and development of Managers and Supervisors in the areas of forecasting, analytics, modeling, and scheduling to determine optimal delivery times and loads to ensure client satisfaction.

Developed and implemented strategic business and operational process improvements that increased efficiencies, streamlined processes, and ultimately improved revenues.

Provided strategic forecasting of manpower requirements and workloads to ensure optimal performance.

Created and initiated process workflow documentation used to train new and existing team mates on all positions within the distribution department via SharePoint.

Executed strategic analysis of routes and implemented process changes that reduced miles driven by merchandisers by more than 12% and overtime by more than 8%.

Promoted to “Captain”, assisted other planners with problems and issues in their daily supply chain efforts.

ROADWAY EXPRESS Irving, TX (1999 - 2005)

Relay Dispatcher / Line-haul Operations / Distribution Supervisor

Managed a team of 200+ drivers and yard personnel including coordinating local, LTL, and Line-haul deliveries, scheduling, employee engagement, and training and development.

Key Accomplishments

Successfully developed and executed strategic and operating plans for use of equipment/facilities and employees which increased productivity and improved profitability.

Enforced dispatch rules and hours of service rules according to the collective agreement and company procedures and policies.

Promoted to Strip Supervisor in 18 months managing 25 – 50 workers and promoted to Relay Dispatch 24 months later supervising more than 200 drivers.

Provided training and development programs for employees in the areas of safety, DOT Compliance, policies and procedures, and customer service.

Communicated with dock supervisor and customer service personnel concerning daily route planning and customer issues such as time critical and late deliveries.

Used data analytics to select the best load possible to maximize efficiency for drivers and provide the optimum amount of cube per trailer.

Education and Credentials

Bachelor of Business Administration - Finance

UNIVERSITY OF TEXAS, Arlington, TX



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